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October 2024 by Riccy Alvarado
I'm so upset. I got this unit last week because I had planned on cleaning up my guest bedroom over the weekend. I've visited 6 times since Friday (10/18) and the doors won't open because the system is offline. It was absolutely necessary for me to clean up my guest bedroom because my wedding is this Friday (10/25) and I will have family staying with me. I've called numerous times and they don't answer the phone. I've left voicemails and even called their corporate office, who said all they could do is create a ticket for the property manager. The property manager is the one not answering the phone, so I really thought corporate would be more helpful. Awful experience. Please consider a facility that won't lock you out of the space YOU PAID FOR.
UPDATE:
I will leave my 1 star review because I still think the facility and corporate failed me. But I want to say that when Becca called me back and heard my situation, she went above and beyond to help me. She was able to transfer me to another unit and even went all the way around the building to manually open the doors and let me in. She's very sweet, kind, and understanding. I hope her boss knows that she deserves a raise.
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October 2024 by Brittany Williams
Ashley was amazing & had exceptional customer service. She goes above and beyond for customers!!! They are lucky to have her
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October 2024 by Albert Estudillo
Never answer the phone and the system always down. Can't even get in to our storage
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October 2024 by Carlos Garcia
Ashley is very helpful and knowledgeable, fantastic worker kudos to her!
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October 2024 by Kelly B
Amazing customer service!! Ashley went above & beyond for me today!! I cannot thank her enough!! Go to PS alpha location! They’ll take care of you!!
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October 2024 by Marcus Banks
The store operator Ashley was wonderful she answered all my questions was very approachable
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September 2024 by Lajuana Welton
Where there’s a Will there’s a Way?? he was amazing. He was very helpful both times I had to come to the desk for help. Definitely great customer service and super helpful! PROMOTE HIM ASAP???
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September 2024 by Cee Mad
Arrived in a hurry and Will the manager was able to handle everything accordingly and calmed my worry down. Assisted with class.
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September 2024 by Antonio Mcgee
Make me fill comfortable about renting from public storage. Mr. Will knows his job very well.
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September 2024 by Keedy Jonhson
Will is awesome amazing even with my tears he was so helpful patient please keep him on this property will is so sweet
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September 2024 by Amy Durham
Will was amazing & super friendly!!
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September 2024 by José Raúl Corrada
Will is amazing and above and beyond!!!
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September 2024 by jeanine grant
Everytime I come to public storage Wil always helps me out and gives me accurate information. Very helpful young man.
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September 2024 by Dylan Young
WILL FOR THE WIN!! One of the best public storage employees I’ve ever worked with, if you need a seamless experience that’s stress free please come see Will!
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September 2024 by Carn Goerlich
Will was amazing!!!!
