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November 2023 by Shakil Zakaria
Just rented a unit today and wanted to just praise Tanya who has amazing customer service and had me taken care of quickly. She is very patient and made it a breeze in renting a unit here. Highly recommend if looking for a storage unit in the area to come here first. The whole team here is awesome!
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November 2023 by Elizabeth romero
Tania was amazing she helped me do my online rental from her store to another one with out sending me back and forth
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September 2023 by Brandon Groppi
This place is an absolute wreck. There are holes in the walls. It's 99 degrees in the building. There are no lights in any of the units so you're screwed if you don't have a flashlight.There was someone living in the unit next to us and they left horrible smelling stuff out in the hall.And there's water just leaking from the ceiling into the halls.The only reason I didn't give a 1 star is that our stuff hasn't been stolen yet.I would also point out that all the "reviews" that say "Tania is the best" are all from accounts that have only made 1 single review on anything. Mostly this page. So it's obvious they're inflating the rating with some dummy accounts.Don't store your stuff here.
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September 2023 by Alicia Dillworth
Tania is the most amazing person I’ve worked with when it came to handling my storage needs , I am relocated to Dallas for a job opportunity and I had to store my items until my apartment gets made ready Tania made me aware of all of the items I needed to store my items safely until my new home is prepared she’s the best ask to speak with Taina for ALL OF YOUR STORAGE NEEDS she will get you right on together. Any bad review this place might have it would be do to the customer not listening.
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September 2023 by Jose Portillo
Good Experience!!Very good service. They treated me and my wife very professionally, the units were very clean and the surroundings as wellThe manager Tania took very good care of us and told us about very good offers we were very satisfied with our visit.
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September 2023 by Adriana Garcia
I had an excellent experience with Tania, she explained to me all of my options and was patient with me through out all of my questions.
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September 2023 by Lynnette Rubio
I spoke to Marcos about some of the issues I had with the unit as well as some other concerns and he was polite and assured me we would be able to get everything fixed and up to par with what we spoke about! Thank y’all. Super friendly staff and great management
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September 2023 by jessica velasquez
I have had a great experience Tania and Marcos have the best customer service and always there to help me when needed, they answer any questions I have and facility is clean.
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September 2023 by Mary C
Marcos’s customer service was great. Helped get my storage explained the policy. I feel secure leaving my belongings there. Thank you.
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September 2023 by Cinthia Vasquez
I’ve been to other storages and they are very rude and unprofessional, i went to this one and the manager Tania was very sweet and professional answered all my questions and walk me thru everything . I was Very pleased with this place. And haven’t had any issues with this storage.
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September 2023 by jaime vasquez
Thank you so much to Tania For providing me excellent customer service as well for showing me the storages very nice and clean place ! made me feel welcomed and comfortable
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July 2023 by Christy Williams
Update: Ty contacted me immediately and addressed all of my concerns. He was so helpful and through! I truly do appreciate his timely handling of this!!!! Great customer service is rare and this place has it!!!!This place is horrible. Roach infested and they lie about the climate controlled spaces. The air literally does not work. I almost passed out trying to move my things out. There was literally a guy talking a dump in the hallway. I rented it sure unseen and it was the worst mistake…
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June 2023 by Ana Laura
Tania is very kind and sweet Best manager to run this place
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June 2023 by Dennis Estrada
tania is very helpfull place is nice n clean
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May 2023 by Stephen Shykes
The property alters the terms of their own contract. I am renting a 5x10 unit and was informed that I would need to supply my own lock. Ok awesome, no problem. I purchase a lock from Public Storage and place it on my units door. I am also informed that because my unit was created using two smaller spaces that they had to place their own lock on the second door. Cool I said no worries. Fast forward a month or so into the units lease I am informed that I would need to purchase a second lock as they will be removing their lock from the second door. To which I reply that my contract states that I needed to purchase a singular lock. At the time of signing the lease it was never stated that my unit had two doors that needed to both be secured. I was expecting a single entry unit but because your lock was on one of the doors I was content with this unit. Now that we have the issue of securing this second door it becomes an issue for me. For reference I have included the part of the contract signed where it states I am responsible for purchasing/supplying a single lock to the unit.3.2 Securing Your Space. You will provide, at your expense, a lock that you deem sufficient to secure Your Space, or Your Space will be equipped with an electronic lock you will control. If Your Space is designed to use a cylinder lock, you agree to provide a cylinder lock designed for Your Space. You will not provide a key and/or combination to us; the Property Manager will not have access to your electronic lock. If Your Space has an electronic lock, we will record any locking/ unlocking of Your Space. We will not have possession, care, custody or control over your stored property (and this Rental Agreement creates no bailment).By putting a lock on a unit that I rented you voluntarily voided your own contract. At this point I feel as though a renegotiation of the rental contract is in order. Public Storage, you have my contact info let's renegotiate a new terms if you'd like but please stop breaking your own rules.
