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January 2024 by Cedric Goodman
Awesome Customer Service!!!
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January 2024 by M M
They are an unassuming little jewelry shop in Lakewood. I purchased a pair of diamond and gold post earrings the jeweler handmade. Reasonable and great quality work. Honest.
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December 2023 by Geovana Ferracioli
Wonderful service! Easy quick and great price! Best in town ?
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October 2023 by daniel hartnett
Have serviced a number of Rolex’s & have always been extremely helpful & timely. Thanks!
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August 2023 by Monica Newbury
Tanner at Ralph Austin gives incredible customer service. He listens to your needs and goes above and beyond to accommodate, creating the perfect jewelry buying experience.
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July 2023 by Donald Leach
Great service, has repaired Rolex for me multiple times and has been great to work with
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May 2023 by Timothy Coleman
Adjusted my watch band in under 5 minutes, and didn't even charge for the service. Incredibly gracious customer service and the site of my next watch purchase. Highly recommended!
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February 2023 by Nick Novy
They were able to replace my watch battery quickly and for only $8 when other jewelers wouldn't even look at it.
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November 2022 by Natalie Benavides
I got my ring caught and ripped off my finger. Even though the metal of my ring isn't very strong, the sentimental value is astronomical. They were able to repair it and make it look just like new AND for an amazing cost!!
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October 2022 by M S
DO NOT BRING YOUR WATCHES HERE! I brought in my *new* Rolex Daytona to have it’s hands color changed - not only could they not properly perform the work they destroyed (heavily scratched) my dial and hands in the process! This watch was brand new! They didn’t offer to compensate at all and acted like they couldn’t see any damage.I now have to send to go a proper Rolex specialist for repairs/replacement which will cost $$$$s.Stay away from them if you care about your watches.
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October 2022 by Michael Cantrell
I have taken over twenty watches in for battery replacement. Ive had a few crystal replacements also. Excellent work and cistomer service every time.
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October 2022 by Mat S.
DO NOT BRING YOUR WATCHES HERE! I brought in my *new* Rolex Daytona to have it's hands color changed - not only could they not properly perform the work they destroyed (heavily scratched) my dial and hands in the process! This watch was brand new! They didn't offer to compensate at all and acted like they couldn't see any damage. I now have to send to go a proper Rolex specialist for repairs/replacement which will cost $$$$s. Stay away from them if you care about your watches.
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October 2022 by Ellyn M.
I came into Ralph Austin with a month and a half till my wedding, asking for a simple alteration to plain gold band. I was told this would be no issue, given an order slip (no deposit asked), and told I would be contacted as the date got closer. Two weeks before my wedding and I still hadn't heard anything. I called the shop and spoke with a man who claimed to remember me and said "he was almost done working on the mold, it will be done next week". Next week comes and it's radio silence. I tried giving them a call on Friday to see what the deal was but they were closed for the holiday weekend. The week of my wedding came and went. I sourced a different ring from another business and still have yet to hear back from Ralph Austin. They completely stood me up on my ring and made no attempt at communication, even doubling down that this would be done in time. I'm not sure why I was I treated this way. My initial (and only) consultation was less than 10 minutes and seemed pleasant. I would not rely on this business for anything important or anything in general - wildly unprofessional and very disappointing.
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July 2022 by Ellyn M
I came into Ralph Austin with a month and a half till my wedding, asking for a simple alteration to plain gold band. I was told this would be no issue, given an order slip (no deposit asked), and told I would be contacted as the date got closer.Two weeks before my wedding and I still hadn’t heard anything. I called the shop and spoke with a man who claimed to remember me and said “he was almost done working on the mold, it will be done next week”. Next week comes and it’s radio silence. I tried giving them a call on Friday to see what the deal was but they were closed for the holiday weekend.The week of my wedding came and went. I sourced a different ring from another business and still have yet to hear back from Ralph Austin. They completely stood me up on my ring and made no attempt at communication, even doubling down that this would be done in time.I’m not sure why I was I treated this way. My initial (and only) consultation was less than 10 minutes and seemed pleasant. I would not rely on this business for anything important or anything in general - wildly unprofessional and very disappointing.
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July 2022 by Kasey Lamar
Ralph Austin Jewelers did a phenomenal job on my 2 rings that needed extensive repair and restoration. I'm very pleased and will be back for any jewelery needs!
