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January 2024 by Catherine Beckett
Omg!! Where do I start! I sent an email asking about a vehicle. Immediately had a response From a young lady who advised me to come on in and was advised to ask for her manager. I walked in, greeted very friendly by the manager who immediately introduced me to a Sales Consultant Joe D'Angelo * Right away Joe sat me down and he took notes on what i was looking for,and saw an Explorer on line. It didn't take long for him to bring it around front. "Lets go" then opened the door for me to climb in. He joined me in the passenger seat and proceeded to tell me all about the Bells and Whistles. Very knowledgeable In answering all my questions, then went for a test drive. Joe made me feel very comfortable in the driver's seat. Great personality, we clicked and he never felt like a stranger, never made me feel uncomfortable. He wasn't pushy, He listened to me, to what I was looking for, the reason I wanted an SUV,... camping, travel, work... Being a woman i didn't want to feel taken for granted like we don't know anything about cars. I did my homework and had questions. Joe was perfectly patient and helped guide me. I'm 66 and the years are speeding by. Thinking and hoping this is my last vehicle I will buy, I wanted to feel in my gut a good decision. I left, I had more homework said I'd get back to him. He gave me his cell # told me to text him so we could keep in touch, no preasure!... I went to 3 other dealers all different. Not one of them was as attentive and as knowledgeable of what they showed me. The next day I sent Joe a text asked him to get the Explorer cleaned up and ready. Greeting me again the Explorer parked right in front ready to take a drive again. Everything about it was awesome, my only concern was gas mileage, we talked of how much I was willing to spend, he then told me of another newer, less mileage, and a 4cyl. I perked up and ok! went to look, drive, and SOLD !! He said as we were walking out to see it that it was going to be exactly what I wanted! It was !! PERFECT AND ME!! The whole process working with Joe and the Planet Ford team was Awesome! Easy! and don't think I've ever smiled so much! I am the Proud owner of a 2020 Ford Explorer! I'm calling it my " Black Horse" New Adventures await!Thank you Joe D'AngeloI will be referring You! and Planet Ford to all !!"Crazy Happy" Catherine *
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January 2024 by Brianna Gutierrez
Went in to look around and came out with a car! Eddie, Joe & Chuy are so sweet and so helpful! They really helped me get a good car with a great deal! Eddie is the man to go to when in the market! I really like this place and would recommend them to anyone.
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January 2024 by Donnell Armstrong
I’ve purchased two cars from Planet Ford. Each time, I’ve worked with the dealer to set up trade ins and payments. Each transaction felt fair, and I will continue working with this dealership when ready to look into purchasing another car.The service department is easy to schedule service and basically maintenance is timely and affordable. For more serious service, such as a recap, I was provided a loaner and service was completed as soon as possible.
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January 2024 by Jordan Kellum
Joe D’Angelo was a great guy to work with. He was straight forward and nice, which was appreciated. He helped me get out of my tiny spark and into a wonderful new ford escape. Thanks to everyone there that helped me.
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December 2023 by B33rBozz
Joe D’Angelo was great to work with. I was press for time and he moved me a long as quick as he could. I even asked him for a favor out side his normal duties and he was able to help with that as well can’t thank him enough.
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November 2023 by Tanner Barr
A very easy car buying experience. Anthony Cotton was the salesman I had, and he was outstanding. If you go, ask for Anthony. You will not be disappointed!! He went above and beyond to make sure I was happy with the truck, price and the minor repairs that needed to be done before taking the truck home. Will be a repeat customer in the future. Highly recommend.
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November 2023 by David S
Steve Kirby was my salesman and my experience with him was exceptional. He was extremely knowledgeable and courteous and was genuinely concerned with making sure I got the vehicle I wanted. He was very forthright and helpful in all our interactions and really exceeded my expectations.
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November 2023 by Scott H.
I made an appointment for 7 am Tuesday morning and was told it would not be looked at until Wednesday. When i said I'd be back Wednesday morning i was told I would loose my place. Why would i have to leave it overnight if it won't be looked at until the next day. Did it have to marinade for 24 hours? Ridiculous! I'll go elsewhere.
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November 2023 by Ozzie Quevedo
My experience was very good. My service advisor Rick Morales was knowledgeable and very quick in getting my car done. Donella at the checkout was always with a smile and had the best customer service and then Jennifer Estell with the loan vehicle was also very helpful. Overall, your dealership is incredible and everyone has a smile and greet you no matter what. Having worked in the car business a long time ago, I understand first hand what is like to get it done right the first time and you guys get it. I want to congratulate you all from upper management to everyone down the service drive, porters and the entire work force. Keep up the good work! I will continue bringing my car to your dealership. Maybe even trade it for a newer Explorer if I could. Thank YOU!
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October 2023 by Colby J. Klym
This review is for the body shop/collision center, in particular.Great, great experience. They were able to get me an estimate within 2 days, for a fender/bumper repair. I wanted to hold off on the work initially, but a week later decided to just get it fixed, & they were super flexible with my questions, time changes, etc. I was able to drop my car off as soon as I was ready to get it repaired, on a weekend at my convenience, & they were able to source the parts seemingly immediately. The receptionist is very friendly, and always got me over to Alan, the guy in charge of my car, who was honest, friendly, and wasted no time with me in person or on the phone. Car looked great when I picked up, it was done on time, and they washed it. Excellent body shop!
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October 2023 by Vishal Bagchi
I attempted to avoid going to the dealership for repairs, but I had several recalls that required attention, along with alignment and cruise control issues. This entire process dragged on for three weeks, and when I was finally instructed to pick up my car, it was still not ready. I ended up waiting an additional two hours after the scheduled pickup time.To my disappointment, they outsourced the alignment work to an independent shop and charged me an extra $75 to inspect the suspension, which was necessary for the alignment. Throughout the process, there was constant back-and-forth, with claims that engineers and multiple experts needed to assess the car. As it turns out, this was all misleading. They actually sent my car elsewhere for the alignment, completely neglecting the recall issue, which was my primary reason for being there.According to the service bulletin, the dealership was supposed to address the recalls, so I assumed that the three-week wait was due to their focus on these safety concerns. However, they never even looked at the recalls and instead charged me for various other services. This raised serious concerns about their practices, especially when they asked customers to pay for recall issues.After waiting for two hours to retrieve my car, I inquired about the recall, and they suggested leaving the car for further recall attention. This was perplexing, as I had already left the car with them for three weeks, during which engineers supposedly assessed it, yet the primary concern remained unaddressed. In the end, I came in for a recall issue and ended up spending $400 on unnecessary services.
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October 2023 by Cissie Morgan
I am now giving Planet Ford 5 Stars. I arrived on Friday and Mike was waiting for my arrival. When I arrived he took care my issue expeditiously without hesitation and true to his word they took care of the issue. He reaffirmed me that is not the way they do business with their customer service and I do believe him. He stated they took care of the internal issue and I will definitely continue to come back to their excellent service. My vehicle is running extremely well. I’m very happy with their service both on the vehicle and especially with me as a customer. I do travel 18 miles from far North Dallas (North of Addison) because I cannot find better service than Planet Ford for my vehicle and specifically Mike.________________________________________I received a call from Mike at Planet Ford. He was very kind, courteous, and professional. He explained that’s not how Planet Ford does business or how they do customer service. He apologized for the service department and is going to take care of my issue personally. I do appreciate the fact that he called and handled the problem quickly and professionally. I will change my rating when I receive the fix on my vehicle.___________________I took my vehicle to get repaired on Friday. I received my vehicle DAMAGED!!!! There is a button on the steering wheel that is missing and now a big blue light shines in my face when I’m driving at night. It was there when I left my vehicle for repairs on Friday. I didn’t drive it Friday night, but drove it on Saturday night when I noticed the component missing. I called Planet Ford and told them I wanted it fixed and replaced at their cost. They REFUSED and said their technician said he didn’t damage it. Well, someone from there damaged it and they are refusing to pay for it and replace it. The manager told me that I had to pay for it, in other words he was telling me that I’m a liar! I told him that his technician could be lying and he refused to believe that. DO NOT TAKE YOUR VEHICLE THERE because if it is damaged they will not take responsibility and will NOT FIX IT!!!!!!
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October 2023 by K Davis
My husband and I came to this dealership after bad customer service at 3 previous dealership. My husband had been in contact with this awesome young salesman Jared Torres. I had my doubts because of my previous dealership experience. As soon I stepped into the dealership I felt a positive energy. Employees immediately came to assist us but my husband request to speak to Jared. The employees notified Jared and one person said Jared is a great guy. The moment Jared approached us he was courtesy, professional and attenuative. He showed us 2 vehicles we were interested in. When we discussed finance there was no bullying or hassle. Jared followed through we were able to close a deal. Then we met the business manager Randy York that had the same great customer service attributes as Jared. Randy is a positive light. I shared with him my previous experience with other dealerships and he showed empathy. He didn't have to and we appreciate that. I'm glad my husband chose Planet Ford Dallas and I am definitely pleased with my vehicle. I am definitely recommending family and friends to this dealership. It was a great experience!!
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September 2023 by Dave Kost
I had the pleasure of ordering my F-250 from Planet Ford a few months ago, and the entire experience was nothing short of exceptional. From the moment I initiated the process, they ensured that I received precisely what I needed. When the day arrived for me to take delivery of my eagerly awaited truck, the dealership went above and beyond to make it a memorable event.The first thing that struck me was the dealership’s interior—it was pristine and inviting. Moreover, every member of their team was incredibly friendly and welcoming, making me feel right at home.During the trade-in appraisal, I was pleasantly surprised to receive a very fair value for my vehicle. The finance office efficiently handled the paperwork, streamlining the process for me. However, what truly set Planet Ford apart was their dedication to ensuring I understood every aspect of my new F-250.Their delivery process was thorough and comprehensive, with a detailed explanation of every feature and accessory. They even took the time to help me pair my phone and acquaint me with the truck’s various functions. I’ve never encountered such outstanding customer service at a dealership before.I want to extend my heartfelt gratitude to Planet Ford for making my purchase an unforgettable and enjoyable experience. If you’re in the market for a vehicle and exceptional service, I wholeheartedly recommend Planet Ford.
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September 2023 by Jimmy dan
I bought my car here, this is the third time I’m purchasing a car, the service here is just excellent ! I have to mention my body Eddie here! I really appreciate his help! No matter it is during the entire way of in buying the car or the one time I needed to replace a part on my car. He is always there and helped me throughout the process! This is by far the best car buying and service experience I had ! And here is just a little nice picture of my pony!