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October 2023 by David H.
This company are nothing short of liars and scam artists. They bring on contractors to create the work and then refuse to pay them what is owed after the event.
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July 2023 by Tahmina Mahmood
I just want to start this review by saying that I was incredibly pleased with how the decor at our wedding turned out, but it was overall an awful experience, and one I would never do again with RaoFactor.We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment.We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shaun’s office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told “Shaun will Zelle you today”. No Zelle. Then finally, “Shaun will Zelle you when he sets up the day of the wedding.”The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returned—low key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables.I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took them—like a bride knows what happens during her wedding—and if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary.One month goes by, I finally get an email invoice for $1,187.50—outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangement—I call bs, people leave with flowers after a wedding all the time.By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned.This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend their services.
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June 2023 by Tahmina M.
I just want to start this review by saying that I was incredibly pleased with how the decor at our wedding turned out, but it was overall an awful experience, and one I would never do again with RaoFactor. We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment. We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shaun's office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told "Shaun will Zelle you today". No Zelle. Then finally, "Shaun will Zelle you when he sets up the day of the wedding." The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returned--low key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables. I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took them--like a bride knows what happens during her wedding--and if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary. One month goes by, I finally get an email invoice for $1,187.50--outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangement--I call bs, people leave with flowers after a wedding all the time. By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned. This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend their services.
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June 2023 by Rajvi Shah
Words will never come close to how grateful I am for you and your team, thank you so much answering all my emails, for the planning support, and for the execution of all that we discussed. Would not be able to have had such an amazing weekend if it weren’t for you two. Your ideas were exceptional and better than I could have came up with on my own. RAO FACTOR is a MUST HIRE company! I think choosing your team was one of the best decisions that I made. I appreciate your problem solving with the fountains, flipping the room on record time, and the eye for detail. Thank you!
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June 2023 by D&T
We highly recommend RaoFactor for all decor needs. They did the decor for our wedding weekend recently, for which we received endless compliments from guests.Priyanka was incredibly great to work with. She was kind, patient, and provided her honest opinions. Her team was extremely professional and the final product looked incredible. We would love to work with Priyanka and RaoFactor again.
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April 2023 by Google user
Incredibly talented team. Shaun \u0026 his team at RaoFactor delivered our dream wedding. From the get-go, Shaun took the time to understand our vision, budget, and targeted experience. He thought out of the box to design an experience for our guests that could work with our packed timeline without compromising the elements we wanted. The team was also very accommodating of last minute changes and requests, including a redesign of our floor plan just a week before our wedding. We were delighted by the team’s expertise and execution of a beautiful wedding weekend.
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April 2023 by Raveena Doshi
Incredibly talented team. Shaun u0026 his team at RaoFactor delivered our dream wedding. From the get-go, Shaun took the time to understand our vision, budget, and targeted experience. He thought out of the box to design an experience for our guests that could work with our packed timeline without compromising the elements we wanted. The team was also very accommodating of last minute changes and requests, including a redesign of our floor plan just a week before our wedding. We were delighted by the team’s expertise and execution of a beautiful wedding weekend.
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April 2023 by Raveena Gandhi
Incredibly talented team.Shaun & his team at RaoFactor delivered our dream wedding. From the get-go, Shaun took the time to understand our vision, budget, and targeted experience. He thought out of the box to design an experience for our guests that could work with our packed timeline without compromising the elements we wanted. The team was also very accommodating of last minute changes and requests, including a redesign of our floor plan just a week before our wedding. We were delighted by the team’s expertise and execution of a beautiful wedding weekend.
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March 2023 by Raveena D.
Incredibly talented team. Shaun & his team at RaoFactor delivered our dream wedding. From the get-go, Shaun took the time to understand our vision, budget, and targeted experience. He thought out of the box to design an experience for our guests that could work with our packed timeline without compromising the elements we wanted. The team was also very accommodating of last minute changes and requests, including a redesign of our floor plan just a week before our wedding. We were delighted by the team's expertise and execution of a beautiful wedding weekend.
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January 2023 by Dhara Patel
The RaoFactor team is amazing. They were very quick to respond to me and help me get started on creating my dream wedding. The decor was so beautiful at our wedding and it was great bouncing ideas off with them to create that vision. The execution was perfection! And most of all Priyanka, my lead designer, was so easy to talk to and so helpful in making some tough decisions.
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January 2023 by Sweta Jampala
We chose Rao Factor for our wedding décor and so happy that we with them! We loved how all 5 of our wedding events décor and concepts coming together turned out! Shaun was able to digitally show us what our concepts could look like and what would be possible which helped in making decisions regarding what we wanted! We had SOOO many of our guests telling us how they loved how the Sangeet took them back to being in India, how the Wedding was intimate and like a secret garden and how the Reception was glam stunning! In addition, Shaun and our Event Planner worked in the past together and had a great working relationship which helped with the fluidity of our wedding weekend. Thank you Shaun and team for everything, it was perfect!
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July 2022 by schennel pereira
They were recommended to me by a friend and because of that I went with them. I already had a bad experience with the decorators from my engagement so going forward I already had major trust issues and my expectations for them were very high. I live in Houston and since their warehouse is based in Dallas, it was extremely hard to coordinate for the mock ups. They were late for zoom meetings, unprepared for walk throughs and mock ups, and disorganized with the details. They did mention when we hired them that our wedding budget for decor 10-15k for a one day event at one location, was one of their smaller budget weddings but they could make it work. So maybe that's why the professionalism sucked. My logic is if I'm paying a professional for a job to be done, I expect them to not make excuses about how busy they are with other weddings. And to be honest on the wedding day, the decor was very forgettable and they did not finish their decor tear-down on time (we were fined for that).But given all of that, they were good about not adding any sneaky charges so that was good.Tip: you get what you pay for.
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June 2022 by Joah Lee
Faith and her team at Raofactor were so amazing. They note everything you want and make really great design suggestions for your wedding. Faith worked with us and she really gets a feel for what you want and makes sure that’s what they will deliver. She kept constant and quick communications with us every step of the way. They met with us several times before the event and also did a mock up at the site to make sure everything is what you wanted. We used them for 2 out of our 3 day wedding at two different locations. They also do the florals such as bouquets, boutonnières, and corsages for the parents and the wedding party.
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May 2022 by Joah L.
Faith and her team at Raofactor were so amazing. They note everything you want and make really great design suggestions for your wedding. Faith worked with us and she really gets a feel for what you want and makes sure that's what they will deliver. She kept constant and quick communications with us every step of the way. They met with us several times before the event and also did a mock up at the site to make sure everything is what you wanted. We used them for 2 out of our 3 day wedding at two different locations. They also do the florals such as bouquets, boutonnières, and corsages for the parents and the wedding party.
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December 2021 by Michelle Garcia White
There are no words to express how awesome Shaun and his team were when designing my wedding. He listened to and understood my wedding vision from the start and truly brought my dream wedding to life. His decor inventory is immaculate and he had a ton of beautiful options to choose from. Shaun has an obvious talent for creating and designing decor and florals. I was able to work with Shaun and get visuals on how the decor would look but when I walked into my wedding - it surpassed ALL of my expectations. I honestly couldn't believe how beautiful it turned out and how wonderfully it all came together. ALL of my guests were in awe of the decor! Lastly, weddings are far from cheap, however, Shaun worked with my budget and he did not let it affect my vision and limit my decor. They truly went above and beyond to make my dreams come true and I would recommend using RAOFACTOR for any size or type of wedding. They will not disappoint! Thank you for making my day extra special! :)