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July 2024 by Allison King
Awesome
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May 2024 by David Molinar
Excellent customer service!
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November 2023 by Emesha Clifton
The AAFES/Exchange store at this location is inside a security fence and another check point and is intended primarily for employees.
It is a small convenience store with snacks, drinks, and a few other things - most definitely not a "surplus store". Other Exchange stores are full fledged department stores and are located on military installations.
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November 2023 by Eagles Chic49
Fraud. Military Star. Beware.
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November 2023 by Pj Pj
My only issue was some of our items where delivered damaged. Plus a few top where missing on my disinfectant sprays.
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November 2023 by Kevin Brown
Friendly associates, there every day, always ready to help.
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November 2023 by Medhat Ashamalla
Worst Vendor on the Planet Bar None, and I shopped all over. There are bad ones but they don't survive, AAFES gets the prize, and it stays but really shouldn't! My purchase authorization was blocked without any clear reason or notification. When I tried to buy some items, charges were posted to my credit cards although the transactions didn't go thru and the orders couldn't be placed. All attempts to clear these pending charges for incomplete transactions were met by total indifference, incompetence, misinformation, total ignorance and ultimately refusal to correct the problems AAFES employees and system caused. This happened multiple times during a period of 2 weeks. The accounting system is totally faulty and unlike any other vendor's. Despite my military service of 27 years this is what I got from an entitled group of people who are paid despite poor performance, unpbespeakabe incompetence and rudeness. They don't have to earn it, they get paid and funded despite poor performance and loosing custome. AAFES Is characteristic of an organization that doesn't have to perform to exist. The title of "customer service representative" is a misnomer these people are neither customer friendly, nor service oriented, and they are definitely not reps. They are a collection of ignorant parasites on society. If one wants to get frustrated and infuriated one should try shopping on SHOPMYEXCHANGE, or call AAFES to buy something or correct a problem that they caused. AAFES is a DINOSAUR that should have been extinct long ago.
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November 2023 by Marc
I am a retired veteran, I trued on 03/15/2023 to stayed at the Air Force Base Lodge in Homestead AFB Florida, this Lodge charged per night to retired veterans $170 dollars, we’re at more other Military Bases is much less, $100 per night is what costed me at Camp Lejeune, NC. I wonder why is almost double at AFB in Homestead?, thank you.
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November 2022 by HaywardsHunny Bunny
Called customer service spoke with, Gryfon B. And let me just say I have worked in the Customer Service field my entire life (40 years) and this young lady‘s customer service skills are phenomenal! Do not lose this employee whatever you do! She has earned her 5 stars and then some!⭐️⭐️⭐️⭐️⭐️ thank you Gryfon for getting back with my husband and I in regards to our daughters’ mattress, again, you did an exceptional job, going above and beyond! we wish they were more customer service representatives in the world like you keep shining your star/light so bright!
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November 2022 by jonathan cordon
Awesome customer service! Friendly people! The exchange mart is small more like a huge convenience store but enough for everyday needs!
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November 2022 by Michael Ault
This is the Headquarters building of the Exchange (AAFES). You need ID to enter the grounds and be eligible to shop. It only has a small express store in it, with Starbucks available in the food court (All other food options have been closed). You may have ship to store done at this location however if it is a large item like television, washer dryer or refrigerator you will need to make it to the building before 3:30 pm as the items are left on the receiving dock for the headquarters building and it closes at 4:00pm. It is best to have these large items delivered to your home. Small items are kept on a cage in the express store and will be available until the store closes.
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November 2022 by Page
Great experience
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November 2022 by Michael Smith
Military Star is reporting a card to my credit that is not mine - I have NEVER had a Military Star card - Tammy at the Dallas office was very rude and refused to try and help me with the info I have on my credit report of the person whose card it must actually be!
I’ll be filing a BBB report ASSP
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November 2022 by Shawn Madison
Don’t fall into the debt trap with the Military star card they use a billion dollar company called Transworld systems incorporated and will add 1000 dollars immediately!They don’t care about inflation obviously!Wish there were more protections for veterans!
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November 2022 by Janice D
Location on Walton Walker Dallas. Nothing special about this place anymore since CV19. It's like a ghost town.
