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January 2024 by Sara Kaiden
Great customer service! And my friend found her dream dress!
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November 2023 by M
Wow!Yesterday I was last minute shopping for a wedding guest dress, and after spending a couple hours at the mall and leaving underwhelmed, I decided to drive over to Reformation for the first time.My only regret is that I didn't start here! What a pleasant experience.I showed up less than an hour before closing time, and the staff was attentive as soon as I walked in.I love the feature of the touch screen where you can see the entire store's stock and what sizes they have available, and you can *add them to your dressing room* to try on. This process made it so quick to see whats available without going through every rack of the store. They also only place one dress of each style/color on the racks, which makes it less cluttered to browse through.Within a couple minutes, my dressing room was ready with all of the choices I made on the touch screen.I tried on multiple silk dresses and they are beautiful quality. I think they are also very flattering.The girl (I wish I could remember her name) was always immediately available if I wanted help zipping, or with a size change.There was someone in the back room that would hear me telling her I wanted a different size and a moment later, the dress would appear before I could even close the dressing room door.I will definitely come back for the customer service alone.The products are pricey but I think the silk dresses are worth it if you have a special occasion like a wedding or formal event.Thank you so much for assisting the impossible task of finding a dress the night before my event!
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April 2023 by Yesmeen Azzam
I visit this shop on Tuesday and was treated in the worst manner — there were multiple women, the only thing I can remember about them is that they were white with blonde hair and blue eyes, who were extremely rude to me and other customers. Although this store has amazing options of clothes and stuff itself, I felt too uncomfortable to ask the workers for any help, and they honestly just tainted my entire experience. I tried again and revisited today and there was a different and extremely nice and helpful staff.
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February 2023 by Tabitha Franco
I just left the knox/Henderson location and I have never felt like I was inconveniencing someone more then I did when shopping today. I love reformations clothes and have never had a poor experience but these two girls were scrolling on social media and didn’t even look up at me when I was asking about getting a different size. They had their videos playing full volume while people were shopping and didn’t pay any attention to anyone else. I left without making my purchase because I didn’t want to inconvenience them anymore. Another gal was buying multiple dresses for bridesmaids and they had no problem ignoring her. I still love reformation but this was a bummer.
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October 2022 by Amy Jordan
Beautiful boutique and clothing but employees were a bit unwelcoming … Kind of like Baldwin on Knox lol.
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August 2022 by Wendy C.
We love how the store is set up by color. You pick the style and they bring you the size. Great choices and if they do mot have your size in the store you can order online. Nice quality of fabrics and styles.
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May 2022 by Sam Rodriguez
I had a half hour to spare in Dallas, so I stopped by the store to see what they had in stock. Em, Dani and Stanfford know what I like so although I only chose one dress to try on they added a couple more to the mix. Of course I wanted them all, but only had space for one. I just got offline and purchased the second! Thank you guys for always being so kind, appreciate it!
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January 2022 by Vivien Judson
After a shipping snafu and some back and forth with Reformation, Emily Santos, the store manager, reclaimed me as a lifelong customer. She made it right and then some! I recently moved to Dallas and will be frequenting this location and look forward to Emily’s incredible customer service and professionalism. This company has a star in Emily.
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November 2021 by Erica Connolly
Wonderful place to find a staple wedding guest dress. Adriana was so patient, kind, and helpful with helping me find my perfect dress. I ended up with the Kourtney dress in black. I am normally a 4-6 and went with a 4. Definitely recommend trying on in person! A great, easy shopping experience.
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November 2021 by Vivien Eliasoph
After a shipping snafu and some back and forth with Reformation, Emily Santos, the store manager, reclaimed me as a lifelong customer. She made it right and then some! I recently moved to Dallas and will be frequenting this location and look forward to Emily’s incredible customer service and professionalism. This company has a star in Emily.
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November 2021 by Janielle Kastner
Came in to get an ivory dress for my reception/send off wedding dress, and Adrianna made sure it was PERFECT and unwrinkled for my big day and made me feel so taken care of. So glad I came in to the shop instead of ordering it online!
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November 2021 by Leigh
I bring my online returns here and it’s always seamless. The $ is back in my account in less than 24 h. The women who work here are great
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July 2021 by Batseba Garcia
Im going to start off by saying that I love the elegance and style of their dresses. I came into this store to exchange a dress that I had never worn, brand new, and tags still on them. This is directed more towards the company and not the people who work there but their exchange/return policy is really strict. I asked the store clerk if she would be willing to exchange the Christine dress (the one they are still selling online today) for store credit or a different dress and she couldn't do it because "it had been too long since I bought the dress". Also, I don't know if anyone else has noticed but most of these dresses only cater to a certain body type- flat chested, skinny, and tall women. It's difficult finding a dress that fits if you are big chested and curvy (like myself). To all my thicc girls out there, spend your time and money elsewhere that is worthy.
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May 2021 by paul bush
Nice staff nice dallas location
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March 2021 by Natalie Thomas
Horrible customer service. Their return policy is written in such a way that basically scams customers. I attempted to return a pair of pants with BOTH of the necessary tags for a return as they are too big. I did not wear these pants for more than 30 seconds as they are TOO BIG. I was not given a return for some unknown reason. They will not say.
