-
February 2024 by Chirag Batra
The worst of the worst hotels in the region. I'm staying here since last Sunday for a week and have the worst service available. Nobody cares. The phone doesn't work. The rooms don't lock and you have to ask for help every 3 hours. And they take another 3 hours to fix things. Your valuables in the room are hence not safe if you have to leave your room. You have to call them via mobile and are kept on hold for hours. I'm on a business trip and this hotel sucks. No point being a Marriot Bonvoy member.Safety: Not safe
-
February 2024 by Crystal M
From the time Uber dropped me off with staff ready to help with my luggage to checking in, you all have raised the bar for any hotel experience. The food, divine! All of it! I can’t wait to come back because I already crave the Biscoff cheesecake and butternut squash soup - in that order!There is an ambiance to the property that is so welcoming, clean, and relaxing.I am grateful for our corporate partnership and can’t wait to visit again!
-
February 2024 by Daniel T
Rooms: Excellent rooms
-
February 2024 by Megan Trail
Our bartender Matt was an amazing server! Great company and awesome service. Very clean and personable. Great atmosphere.
-
February 2024 by James Burns
Here for a conference and really enjoyed the stay. Staff were very friendly and helpful, great location and the food in the restaurant was fantastic. Nice and quiet
-
February 2024 by Mike DuBois
Large clean rooms. Very friendly staff. Great hotel!
-
January 2024 by Joycie Higgs
Annual trip to market. The first time we were able to take advantage of the bus transfersNoteworthy details: We qualified for the club and were very impressed with the meals eaten there
-
January 2024 by Steve Smith
Renaissance/Marriott are 3rd on my go to list, with Hyatt & Hilton above them.I received a great pre-paid rate for the Mart next door, so thought I’d give them a try.My experience was great, service, room, restaurant, etc.Would not hesitate to recommend.
-
January 2024 by Mitchell Davis
I booked my room for Wednesday through Saturday months in advance for market. I called several weeks ahead of time to let them know I would not be coming on Wednesday, but on Thursday. I had a call date, confirmation number and call log to ensure I did the correct thing prior to arriving at the hotel.I arrived at the hotel to check in on Thursday, January 11 at approximately noon. I believe the front desk clerk was named 'Jeremy'. He informed me that I was a 'no call/no show' and therefore I had no room because the hotel was 'booked' but they had something on Friday.I informed him of my situation and that is was market week and that there would be no rooms comparable in the area as I was getting a special rate. His advice was to google a hotel and he could do nothing for me. I was in tears because I drove 4 hours and had NOWHERE to stay. What was I to do. He also kept blaming ME for being a 'no call/no show'. I asked to speak to the manager on duty. She was also unhelpful and did NOTHING to help my situation.In the middle of the conversation, someone came to the front desk and said they were leaving early --- she said that she was leaving early, but that she would pay for her room that evening. I thought, this is perfect and I began discussing this miraculous solution with 'Jeremy'. He informed me that they were actually overbooked and there were 7 people on the waiting list. My response was, well am I on the waiting list? I had a room for tonight, that you gave away. His response was that no, because again I was a 'no call/no show'. They offered absolutely zero help in getting me into a new room or a sister hotel. They let me stand at the counter, crying because I had no where to stay.I then asked why no one called me to let me know I would have no where to stay upon my arrival. They said, well you should have received a confirmation email.... then the manager said... oh no, I see that our notification settings for you are turned off. So there was no way of me knowing I would not have a room when I arrived.Both the manager and the front desk clerk 'Jeremy' kept walking off, only in hopes that I would leave.What I figured out was this was about the bottom line. They sold my room to another person last minute that I can only assume was paying full price. Even though it was obvious that they had space (because I saw a person check out EARLY in front of me), they were going to sell that room to someone else paying full price.I found another hotel, after doing my own searching (no help from the front desk) and paid double what I would have paid with my discounted rate. I told the front desk this and their response was 'well we refunded you for the 'no call/no show' and at this point, I was taking this as this was my fault. There was NO WAY I COULD HAVE KNOWN I DID NOT HAVE A ROOM, so in face it was NOT a 'no call/no show'.This hotel is all about the dollar. Customer service is NON-EXISTENT at this place. It may be a nice place to stay if everything lines up perfectly, however if it does not, they will not help you in the slightest.I went to a new hotel and they were superior by far. They were incredibly helpful, honest and forthcoming. I told them where I was coming from and the situation and they informed me that this happens 'a lot' with that hotel.All I can say is, do better.Just to ensure that when you are researching this situation - in order to 'verify my story', my reservation was under Aubrey Davis.Noteworthy details: Parking is cheaper across the street and is still on the teal shuttle route.
-
January 2024 by Miranda Houston
The rooms were nice & clean with updated furniture. The view from our room was great! The service was super friendly. The location is such easy access to many restaurants and entertainment.
-
January 2024 by Richard Boucher
The room was clean and modern but extremely small. I got one of the rooms at the end of the hall that is tucked in the corner.Rooms: My room was very small. Tucked in the corner of the 19th floor. It was modern and clean, however.
-
January 2024 by Rajeeb Das
I am a diehard Hilton guy. However, this hotel exceeded all my expectations and I would absolutely stay at this hotel over the closest Hilton. Nice job!
-
January 2024 by Youlanda Moore
I went to get drinks and the guys were very friendly and new all things about the drinks. I'll be back for sure.
-
January 2024 by Surekha Subba
Rooms: Rooms are okay not that great but the view and location us is great
-
December 2023 by Neilson Fletcher
Beautiful place and has been around fir a very long time. Highly recommended ? .right off the highway easy access. Can't miss
