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July 2021 by L De Leon
I have only two prescriptions with this pharmacy, but if my one prescription is low and requires approval for refills it is an absolute headache to have them call me to let me know that they supposedly have a hard time getting a hold of anyone at the doctors office. Yet my doctors office says they have never received any phone calls from them. Another time it took me two times to call them to put one of my regular medications on automatic refill. This pharmacy is truly incompetent.
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June 2021 by Ann Talbot
I really like this place, I was seen by the NP shortly after I arrived. I felt like the NP listened to me and made an effort to seek the best possible treatment for me at this time. Thanks Mind Spa....
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May 2020 by Kathy Dickey
These people must not keep their records up to date. The last 2 times I've had to renew my prescription the automatic refill system tells me my prescription number has been change to a different number and the new number can't be refilled. When you try to call you get put on hold and no one ever comes to help you. I've been on a continuous hold now for over 1 hour.. I live pretty far away, but because of the medication I need, this is only one of two pharmacies in the US that can fill it. I've now been on hold for 1 hour and 5 minutes. Ridiculous.
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January 2020 by Yasmine F.
I have been having issues with this pharmacy all day. I have been on hold for over an hour AGAIN, because they only cancelled one of two prescriptions I asked them to cancel the first time I called. I can not receive this medication until it is cancelled in their system, and because of this my treatment is at complete PAUSE, until I am able to get a hold of them again. THIS SAME ISSUE has been going on for 3 days and has YET to be resolved because RiteCareRx has been unreachable, or their representatives have been incapable of doing what's needed. They clearly lack the staff support to handle the volume of calls they are receiving and need more staff who are not overwhelmed and can handle the calls they are receiving. I would not be surprised if this company has a high turnover rate assuming they care about their employees as little as they care about their customers' and physicians' experiences with their company. I will avoid this pharmacy like the plague moving forward and advise others to do the same.
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January 2020 by Carolyn G.
Okay. I will admit that it took a while for them to answer the phone, but that is probably because Ritecare Pharm charges less than half of what any other pharmacy charges. We ordered an acne lotion that usually costs $289 for $124. I am so grateful for a mail order pharmacy like Ritecare !
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December 2019 by Lesley Gralino
Been trying to get through for 2 days for refill and just get placed on hold for over 40 min until I hang up. This is absurd.
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October 2019 by Kass H.
I absolutely LOATHE this pharmacy. Every single time I call there is a minimum of an hour on hold. I called Friday, October 25, 2019. I was on hold for an hour when a woman FINALLY answered she asked to put me back on hold because she was busy with someone else on the other line. Me, being the dummy I am, said ok; because my goodness how long could it possibly take to finish up with someone?! So there wasn't none of their awful music for about 15 minutes; then I was rudely dropped back in the queue. I almost lost it. After another hour, I finally hung up. It's the most infuriating experience I have each month when I call for a refill. I called again today at 9:00am on the dot and still had to hold for an hour. When I go back to visit my dermatologist next month I'm going to ask her to send my prescription to a local pharmacy. My insurance doesn't cover my prescription anyway so what's the difference?!?! I'm sorry for you if you have to use this pharmacy. For the few bucks you might save I don't think the wait is worth it. My time is WAY more valuable!
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September 2019 by Jill Jackson
I would give zero stars if I could. I have been trying to get a refill for over a week. I cannot get anyone on the phone. Both numbers I have do not work. I went to the website and tried to get it filled online. I got an email saying they would get it filled but I still have not gotten it. Very difficult to deal with!!!
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September 2019 by Linda Butler
Automated refill line does not work. Using other options results in the call reverting back to the initial answering loop. Frustrating!
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August 2019 by Jane Zavala
I had some meds delivered but wasn’t home when they arrived. When I got home, Marvin the delivery man, was waiting as he didn’t want to leave them on the porch. What wonderful caring - not often seen! Thanks Marvin and Rite Care for hiring such good people!
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April 2019 by Adrianna Medina
I was very disappointed that it took weeks to receive my prescription....but it got worse!!!! I received a voicemail informing me a driver had car trouble, but I would receive my medication. I did not receive the medication on Friday as I expected. I went outside on Sunday and found my $500 bottle of foam sitting on my porch!!! I already called my doctor to let him know I do not want to use their pharmacy services.
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April 2019 by karinna gonzalez
I would highly recommend using this pharmacy. They are very respectful and professional. I've never had any problems with getting my medications on time. They offer free delivery and most of my medications are very low copays. Great, friendly staff.
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April 2019 by Isabel Martinez
Great pharmacy. Fast delivery and cheap prices. Got my medication within a few days without any hassle. The representative I spoke with was friendly and patient with helping me. Definitely recommend.
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April 2019 by La Shields
Very satisfied with the services I receive, they took care of all my insurance needs and were able to get my medication mailed to me promptly. Every one I spoke with was very friendly and helpful. I would definitely recommend them for all of your pharmacy needs
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April 2019 by Liz Wetzel
Best customer service you'll find at any pharmacy! The pharmacy staff was so kind, and patient with me when ordering my prescriptions and the prices are extremely affordable! LOVE! LOVE! LOVE!
