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October 2023 by D. Elliott
This is the 5th time a diamond has fallen out!!!!!! My ring is only 2 years old, and at the 1 yr mark they started falling out!!! TERRIBLY CHEAP RING!!! I’ve had to go in 4 times already to get them replaced and they will not replace the ring or give me trade in credit. UNACCEPTABLE!!!
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October 2023 by Donald Taylor
I had them make an engagement ring for my now wife, and it was exactly what I wanted. We have had a few issues with the diamonds in the band falling out a couple of times, but the customer service was great and they fixed it every time.
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October 2023 by Namir Branch
It was incredible! The associates and staff were so friendly and accommodating. They truly felt like family, and the professionalism alone was out of this world! The hospitality and excellence was jaw-dropping. They made my experience stellar and memorable. I see why they've been in business for 100+ years. If you're looking to propose or purchase some stunning rings, then stop by here. Life-changing!
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September 2023 by Michelle Nguyen
I got my engagement ring professionally cleaned. They did a great job. Only took an hour. I was able to go shopping and come right back. My ring looks immaculate.My fiancé and I did look at rings and bands a year ago and just felt like the place was way over priced. That is just my personal opinion. My diamond is 3 Karats and internally flawless and cost less than what robbins brothers was quoting us for a cut that wasn’t even internally flawless. That was what my fiancé said as he was ring shopping. The service is absolutely excellent and they have a great insurance plan and other services that comes with the purchase of the rings.
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September 2023 by Julia Tran
First, let me thank you Robbin Brothers for a beautiful ring. Second, I must mention that we were highly disappointed how the purchase of the engagement ring played out. My fiancé purchased the ring well before our engagement and came to the sales representative with very specific information on my ring size and he chose a beautiful ring that had diamonds on the sides of which he said that my size was a 4 or 4.5 which is quite small. The sales rep said that since the ring was a size 6 told him to purchase the ring and that we could come back and resize the ring which to our knowledge was not clarified until we found out that the ring with diamonds on the side cannot be sized down to such a size without damaging the integrity. Quite a disappointment to have paid for a ring that now has to not only be readjusted which changes the original quality of the ring and to have to tack on additional costs to resize it. So I want to share my experience so that others know to do your research and make sure you get correct sizing and that your sales rep is knowledgeable about such things! Btw you can also order your ring in the correct size which may cost a bit more or less but at least it would be in the exact design you like in it it’s original integrity! Which takes a bit more time to get delivered.
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August 2023 by Preethy V.
First time leaving a review but I went here a few weeks ago - it was my first time ring shopping ever so I admit I did not have any idea of what I would like and had not even considered much when I first walked in. I was met by Diana who was pushy off the bat and seemed to dismiss my opinions. She kept trying to push me to purchase a ring right then because my boyfriend was there with me, when I didn't know what I even wanted. I wanted to try on more rings - she kept stating that we don't have those options available in store but I went around and found some myself that fit the description I was looking for and had her pull those out but she seemed unhappy about it and made frustrated facial expressions. She was very condescending and undermined my thoughts on the rings I was selecting. I wanted to try on multiple shapes to figure out which one I liked best and she did not see the point so I had a friend with me that was able to help voice my opinions and help me get a chance to try on different shapes after much back and forth. I finally knew the shape I wanted but unfortunately after that disappointing experience, I went to diamonds direct and had a much more pleasant one where the representatives listened to my opinions and made sure I was content. They did not push me once to buy the rings but gave me all the information for the pieces I was interested in.
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July 2023 by Lindsey H.
Diaina Truong was amazing as we were picking out my upgrade ring for our 10 year anniversary. She is so knowledgeable and worked within our budget to find the ring of my dreams! I'm waiting on the ring to come in from Tacori as it had to be resized, but I highly recommend using Robbins Brothers.
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June 2023 by Richard Stapleton
I asked Diana verbatim if the ring I was purchasing was lab grown or a natural diamond. She looked me in the eyes and said it was real with my fiancé present.When I ask someone a direct question and they give me indirect answers. I take it personally.It wasn’t until I looked at the receipt several days later and it said lab grown. That I noticed. Which is not what I wanted. It’s been 7 days now and one of the diamonds has already fallen out of the band.Shame on you Diana. We will not be doing business here again. See you on Monday.As a business owner this is unacceptable.
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May 2023 by Bri Culley
We have been to this location twice in 2 years for my annual ring inspection after moving from AZ. The staff had been kind and helpful.We drive about 4 hours round trip to get here. I had an issue with my ring and driving back to pick it up wasn't something that could easily be done.Alex and the jeweler were able to adjust my rings in a timely manner and I'm so thankful and glad I can wear them comfortably again without having to make the drive again.Thank you!
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May 2023 by Anthony M.
My experience of buying a ring at Robin Brothers has exceeded my expectations. Not only did they help me choose the a ring from their beautiful selection, they took the time to hear my story about the love if my life and really made me feel the experience of buying a ring a great experience. I highly reccomend buying a ring from here for that special someone.
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May 2023 by Lenora Hunter
My Son waited until the last minute to purchase a ring for his fiance before a planned trip and this was the only place that had the ring he needed. He was able to leave with his purchase the same day. Thank you Mrs. Kahn you made it a very special and unforgettable moment.
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May 2023 by Nadia Quraini
The associate was cold, place felt stuck up, she said I couldn't take a photo of the ring I tried on because of copy rights (!) Yet they have photos on their websites! And each designer brand has their own website with photos as well. Anyway the rings on display looked outdated, and ones I liked on the website were not in store
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May 2023 by Justin M.
I purchased a wedding band and tennis bracelet from Robbins Brothers just last week. I don't normally write reviews, but the saleswoman, Badar, went above and beyond my expectations in every possible way. She was a consummate professional, answered all my questions, and didn't pressure us into anything other than exactly what we wanted. I corresponded with Badar in order to set up an appointment when we were ready to make the purchase, and she had all our information pulled up before I even walked in. I can't speak for the other sales people at the store, but Badar made it clear that personal and curated customer service is certainly not gone. Would highly recommend working with her if you go in.
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March 2023 by Kevin D
I came here to get an engagement ring and knew the basics about buying a setting and diamond but not really into depth. The lady that helped me was Marjorie E. and she was tremendously helpful, i had a-lot of questions and kept asking for extra info and she was friendly and patient the whole time, will definitely be coming back to get the wedding bands here. Thank you so much for helping me find the perfect ring for my now fiancée, she loved it!
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March 2023 by Samantha Private
Pam H. Was a great great sales woman! She heard what we wanted and delivered and was super knowledgeable in answering all our questions (we had so many)! It was our second time in the store and we were very pleased with her service!!!
