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May 2024 by Suzanne O'Brien
I lost my dad as a teenager. Flash forward a few decades, rummaging through his old jewelry, cuff links, watches, I picked up his old bubble back wristwatch he used as a work watch. He even put a twist o flex band on it - real popular in the 60s/70s!! 😁 Covered in grime, I wound it up and it worked perfectly, after having sat in that drawer for 3 decades. Excited to get this heirloom cleaned, I took it into the Dallas Rolex repair shop, bought an aligator band for it, asked that they clean it up. Honestly? They acted like they were put off completely! They seemed shocked it still worked perfectly. I explained my dad died of cancer ages ago and this was in his things, and I planned to wear it daily in remembrance of him. Months rolled on by as the watch sat forgotten in a drawer ( Their own explanation not mine). I got a bit stern asking for my watch to get cleaned and retuned to me stat, it was taking a ridiculous amount of time (6months at that point) just to be cleaned! I finally got the watch back, but unhappy with what they did, I took it to Hans the watchsmith in Houston, who did a great job cleaning it up thoroughly and shipping it back to me… the reason I am rating Rolex repair in Dallas so poorly is because Hans called me and asked if I realized that ‘Rolex marked my watch irreparable’!!!!! When it was WORKING!!! It just needed cleaning!!! How in the F dare they do that to a family heirloom, a watch that was working perfectly, and simply needed to be cleaned up?!? This was clearly done out of spite, and I have no answers as to why they were that ugly. Thusly, this is the first and last Rolex in my Watch cabinet, filled otherwise with Breitlings, Oakley’s and tag Heuer. Rolex, unbelievably and sadly, went out of their way to disrespect and disregard my father’s memory and he was a GREAT man and father.
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February 2024 by Toni L Johnson
Great experience. Went to get an estimate on having my Rolex watch serviced. They inspected it and gave me a quote. Told me how long it would take if I had left my watch. There is plenty of parking for free. Easy to get to.
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February 2024 by Jackson Goldberg
Knowledgeable, courteous, and fast. A great combo
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December 2023 by Jeff
6-8 weeks out for a service is the only downfall.
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December 2023 by たー
This castle wall was supervised and worked by Japanese.
Samurai Wall.
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December 2023 by Ivan von Turkovich
Very nice staff. Excellent customer support
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December 2023 by Zachary A.
Very fast and courteous service.
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December 2023 by B Hughes
We sent in my Mothers Rolex, I had the pleasure of speaking with Mr. Mike Thomas, he called to give the details of my Mothers Rolex service. Mike was extremely friendly, helpful, and explained in great detail the nature of the service. It was a superb experience, Mike's customer service was top notch. Thank you Rolex for employing people whom take the time, explain the service completely and treat customers with such a great, friendly demeanor.
Thank you again!
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December 2023 by Bob Berman
Excellent and fast assessment!
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December 2023 by Lee Nolen
Quick and easy service and super friendly staff.
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November 2023 by Raj Pagarani
I have the utmost respect for the team at the service center. They were honest in their assessment of my Rolex, and recommended that I do not get it serviced just yet. Thank you very much for the honestly and for your time.
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October 2023 by chris holder
Awesome personal service when dropping off my watch to be serviced.
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September 2023 by Mike S.
This is not a Rolex service center. It is a place that will restore your Rolex to original quality. That is a very important distinction. I have taken three different watches here, including a 2021 submariner, a 2005 sub, and a vintage 1964 Datejust. The basic price to restore a watch will be about $900, excluding parts. You don't always need parts - my 2005 just needed servicing and now works perfectly. The '64 Datejust was $1600, but that included significant replacements including the crown, the hands and the dial. Along with the polish, your watch will look nearly new when it is returned to you. Great service, as you would expect from the brand.
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September 2023 by Tina A.
I took my near40 yr old Rolex in today for repair. It was purchased for me as a gift from jeweler,Ron Traxler who was listed as a certified Rolex dealer and that was where I had taken it to have repairs done. His business had closed. Today Rolex informed me that my watch had been originally all stainless steel. My bracelet since it was given to me has always been gold/stainless steel and the glass crystal & face were aftermarket (Traxler did a repair on my watch when it was 8 years old) I was told to take my " property "that it wasn't worth the cost to fix it, they would have to take it back to all stainless steel first but instead refused to work on it all together. My husband had me look up Traxler on the Internet . Where I found a huge article that he was very crooked person! I tried to show them the article the representative wouldn't even look or hear me out! The security showed me out of building. I wasn't making a scene or loud I was in shock and they treated me and my watch which they would only refer to as property like I was a bastard at a family reunion. Instead of a victim of a crime... that I was . I felt ashamed.
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September 2023 by M ISHI
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