-
February 2024 by CHRISTINA MIJARES
YOU CAN FIND VERY GOOD DEALS...BUT THE ASSOCIATES, THEY NEED WORK IN THEIRS WAYS, EXAMPLE: I WAS OBSERVING A FEWS (I WENT JUST TO LOST A COUPLE OF HOURS..I WAS BORED!) OK, MY EXAMPLE IS THIS: WITH AFROAMERICANS ASSOCIATES(IN DIFFERENT DEPARTMENTS)SHE WASN'T DOING NOTHING,WELL NO NOTHING:REMOVING HANGERS FROM THE RACKS, WHEN A CUSTOMER GO TO ASK HER IF SHE CAN HELPHIM, WHAT DID HER ANSWERED?-IGNORED HIM TWICE- BY THETHIRD TIME HE ASKED HER,SHE SAID: SORRY, I CAN'T. THAT IS NOT FROM MY SECTION & THAT'S IT; A FEW MOMENTS Moments later it approached an African American woman and says to her: HEY, girl where I can find ... and what did she do?: She turns around crazy with smiles & laughter, and almost taking the customer's hand--for she would not be lost, I imagine, she says: let me show where are those jewels.REALLY, IF A LATIN ASSOCIATE DOES THAT...Would have had that behavior, the African American would have been running to complain to the MANAGER because she felt discriminated and the employee fired but if the Hispanic is complaining to the MANAGER, he'll just say: Sorry, I'll talk to her.THAT ALL I NEED TO SAY, THANK YOU
-
September 2023 by Just Meee
Ross is always freeking amazingly awesome. Their prices on actual designer products are just too much to comprehend. I bought a pair of Calvin Klein jeans today for $6.99. Ralph Lauren polo shirt, for $9.99. oh and my new Nike tennis shoes we're 2999 for Air Force 1's
-
September 2023 by Behnam Miri
Ross is ross what you expect, they welcome you in so ‘kudos!’
-
July 2023 by Linda W.
I was shopping in Ross Dress store in Wichita Falls, Texas tonight and picked up a water bottle from the shelf. The lid was not tightened which caused the bottle to drop onto the floor. This water bottle had a plastic lid and the bottle part was made from a ceramic material which shattered after it fell onto the floor. This bottle which was partly made from a ceramic material was on the shelf among other water bottles which were metal and plastic. As this bottle was ceramic and capable of breaking and shattering, which is what happened, why would the store place this item alongside bottles that were not breakable. I removed 98% of the pieces from the floor and noticed that an employee started to picked up what was left. She came beside me and picked up a few remaining pieces without inquiring about my involvement and whether or not I had been cut or hurt in the incident. I called the manager after leaving the store and he said she did not ask because they were short on employees and did not have time to inquire. I informed him that we were short on employees where I worked also; but, we were expected to assist customers and show compassion and concern. He seemed in a rush to end the conversation and said he was aware of the incident; however, he did not provide interest. He asked if I was ok after I informed him that the employee did not inquire if I had been hurt. This incident at Ross where an item was incorrectly placed on the wrong shelf alongside items that were totally different created a situation that could have been extremely serious. If a child, or even an elderly person, had picked up the ceramic bottle that was placed next to the plastic and metal bottles the child could have been seriously injured from broken glass as the bottle fell to the floor. In the past I have visited and made countless purchases in Ross Dress store in Wichita Falls, Texas. I will not shop in this store in the future as it has a dangerous environment created by poorly trained employees and manager who are not apologetic for their negligence and lack of interest for customer safety.
-
July 2023 by Mary Pedraza
Not all Ross stores are bad just this in Crocker hill it was the worst experience in my life I went to the store 06/21/23 to buy some kitchen stuff and I paid the merchandise when the cashier told me the card didn’t work try one more time and then she said one more time then she said my machine is not working then took the supposedly cancelled transacción and she moved to other and I try again.. to me it was a lot and I open my phone to review my bank deductions and it show me twice pending and I told her and she said is pending is not valid try one more time and finally it works except my account was showing 4 transactions and I spoke with the a manager and he said is pending not problem Imleft and then come back after 2 minutes and I told the cashier Can I have the cancelled receipts and she said I am busy now make a line and I said reallly??? I just want the receipts and she called her manager ( she wants the receipts and those in the trash and I don’t want to look into the trash and I said you can get a copy in the history register but course she was unprofessional and really not trained correctly and the manager show up and HE told me ( are you harasment my employees) I said just want the receipts and he said here is the trash look for itIs a black thin man more unprofessional HUMAN that I see in my lifeNow I have to spend time calling the bank to request my money back just because they are trained and they don’t not how to manage those situations with professionalismPlease be sure not use your card twice in this store
-
June 2023 by Rosalinda L.
Ashley at the Ross off Hwy 121 & Glade, Colleyville needs to wear a muzzle. She is asking for a lawsuit against Ross for accessing customers that they are stealing in FRONT OF CUSTOMERS DOES SHE REALIZE THE BIG LAWSUIT ROSS CAN AND COULD GET SUED. She doesn't realize how clothes are made with holds and faded and for her to suggest that a faded pair of jeans are used and refuse to give a refund for accessing customer the clothes are worn. Now that a m7ch bigger lawsuit which I need to consider seriously. My understanding She does this accusations all the time. PLEASE PROVIDE ASHLEY WITH A MUZZLE. Ashley even pretended to give give a refund on a $7.99 ring but kept the ring gave me NO REFUND so who is the the crook that's why she causes alot of runnung her mouth to distract the customer to steal their property. Climbing the stairs. SAD
-
May 2023 by Melissa Ramsey
This place is always packed with people.Hard to find anything cuz people done ran through everything. Where are the employees that are supposed to put things back? Smh
-
May 2023 by Derek D
Really frustrated here. This store often closes 10 or so minutes early. Drove 30 minutes to get here before closing to return a few items. Receipt in bag still. Super easy. No need to go into the store. Arrived at 10:54pm, 6 minutes before closing. But doors were already locked, and when two employees finally came to the door, they refused to take the return saying they were closing early “just this one time tonight.” I explained how far I just drove to make it on time and the simplicity of my ask. And pointed to the clock. But it was clear they could care less and this was a losing battle.It takes literally 30 seconds to process a return. I appreciate all that you do and the hours you put in, but in the time it took to tell me you weren’t going to do your job, this could have easily been handled. Frustrated now at having to make this drive AGAIN at a later point. But mostly just disappointed at the lack of bare minimal kindness here.I’ve been a pretty regular shopper here for years. I mean. You really can’t beat those prices. But I’ll gladly pay more to shop elsewhere now.
-
April 2023 by sylvia Martinez
A lot of great stuff and pretty cheap clothes for the children of all ages and adults. This is where I buy my party clothes
-
January 2023 by Yahaira645
I was having issues with returning something due to the amount (I didn’t have my receipt) and the cashier and the night shift manager Malik at the Ross on Cockrell Hill and HWY 30 went above and beyond to help me find the transaction in there system. Even though they were really busy due to Christmas being around the corner and helping other customers they took care of me so quickly and with a smile. Best customer service ever!!!! Big thank you seriously!
-
December 2022 by Jesse
Looking for size 30W/32L formal dress pants, don't have small sizes just sizes 38 and over.
-
November 2022 by Jaimiw Garcia
My mom and every one family members love coming to this one bc it has really good bed stuff and pj and she loves the cooking stuff
-
November 2022 by princess thompson
So I called Ross and asked was the brown Dooney and bourke bag there . The cashier told me that she didn’t see a brown Dooney and bourke sitting at the front where they lock the bags .? I called my friend back told her what they said she told me to go check for myself . Welp here is my bag don’t be out here lying to ppl lol .
-
October 2022 by SUKHJINDER JASWAL
Very nice ?? great price Ross Dress No1 Dallas area ?????????
-
October 2022 by tia Johnson
It was clean,and the staff were nice and helpful lots of items to choose from and all the sizes were in the right place and great prices
