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November 2023 by Alicia M.
I had a flat tire while driving and was able to pull into the parking lot which was the closest thing. Now mind my boyfriend has a membership and has had it for over 10years. I understand I didn't physically have the card so he sent me a picture so they could help me atleast get my spare put on. My boyfriend called asked about putting my spare on or checking the tire for me and told him they couldn't because I didn't have the mebership. It's an emergency situation that required putting a spare on for me, while I'm literally standing out side the tire shop and can't receive any help. I know if it was anyone's wife of someone that worked there they would be beyond mad for not receiving help the way that I did. The way I got treated considering the situation is beyond me. The only offer given was to put air in the tire which I knew wouldn't help becsue the tire was off the wheel and that's why all I needed was the spare. Sorry to say that this happened and I know I would never want anyone else to be treated in such a manner as I did
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August 2023 by Rusul A.
Worst customer service . Never again, had to wait for almost 2 hours just to print the receipt to exit
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July 2023 by Wes R.
I think this particular location may have serious managerial issues. Many of the employees we encountered were angry and outright rude.
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July 2023 by Samantha A.
If you like your deals served with a side of disappointment, try this locationFrom unattended self-checkout lines to snack bars with half the items out of stock, you're sure to have a great time. If you need something, the store attendants are ready to greet you by ignoring you with silence or barking orders - it's a toss-up! There's a blatant disregard for service, an arrogance that the staff can treat customers any way they want without recourse.The store is generally well stocked with deals. But with an experience this subpar, I opt for delivery or shop in-store elsewhere.
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April 2023 by Sherri H.
I was in the area for a doctors appointment and stopped in looking for the fresh squeezed orange juice that Sam's has sometimes. They didn't have any so I'll have to stop in at my usual Sam's near my house. They did have some beautiful hibiscus trees at the entrance that I have bought and enjoyed in years past. Also looked at the clothing but didn't end up buying that. Sometimes various Sam's have slightly different items available so it's like a little treasure hunt.
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April 2023 by Dana W.
Never ordering delivery from Sam's Club again. Not sure why this service has deteriorated the way it has, but in the last two months we've had alcohol left on our doorstep with no ID check, but they didn't bring half of our order. Yesterday we had a delivery guy who spoke NO English and he left without delivering our order, apparently thinking we cancelled the order, but we hadn't. He can't read or speak English, so while one item was "cancelled" because it was out of stock, he took that to mean it was all cancelled and he left. So we had to go take the time we didn't have to go spend more money to replace what we didn't get from Sam's and of course who knows if we'll ever get our refund. You can't call the store as they rarely answer the phone and, if someone does answer the phone, they just say "come to the store." If I had the luxury of time, I wouldn't need to order for delivery in the first place. Just a disaster of an operation.
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September 2022 by Kelsee J.
This locations cafe is consistently out of hot dogs. I had to go to sams every weekend this month for various reasons and every time I went to get my kid a hot dog SOMEHOW they are always out. It doesn't seem like a big deal but when a 2 year old wants a hot dog, the world is ending. It's genuinely half the appeal of sams... disappointing. I also over head a bakery staff member get loud with a customer bc he accent my dropped a tray of cupcakes. Do all the new people work on the same day? Drive to Webb chapel location instead
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August 2022 by Allison F.
This Sam's club is very convenient to go to- it has clearly marked signs and always has good sushi options! I like coming and getting a slice of pizza before shopping.
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July 2022 by Pedro Menendez
Worst coustomer service ever. Went to service members desk for help with membership they just sent me to check online. Requested help from a floor manager said ohhh well check online. Only one willing to help was a selfcheck out attendant. Needed to verify info for 1st time Veteran member but had no help at all.
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March 2022 by Alison H.
Literally THE worst Sam's gas station. This location is outside of sams and Walmart. They need a gas attendant in a MAJOR way, cones, arrows, and a one way in/out rule!!!! It's insanely dangerous and I'm surprised they're aren't more wrecks there. I avoid this location for gas at all costs.
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January 2022 by Robert Russell
Maps took to a location that was once part of a Walmart that has been remodeled. Good thing was the new Sam's Club that wasn't showing on any searches. Even when standing in the doorway. The store was very good. Surprisingly well stocked considering the supply chain problems of late.
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December 2021 by Jeanne Cullers
I recommend the store at Midway and LBJ. But the gas station is the absolute worst nightmare of tight fit, wrong way people, slow slow pumps, no attendant presence and frustration. I waited more than 30 minutes with one car in front of me. And then he could not get out because of the wrong way people and tailgaters trying to wedge in. Why the management does nothing about this cluster of incompetence I can’t imagine. And I will not go back. I’d pay a dollar a gallon more to avoid that horrid experience.
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January 2021 by Chad D.
Worst tire experience yesterday. I purchased a set of 4 tires over the summer at a different location and several months ago had a flat that I fixed at this location. Ever since I had the flat repair, I've been having a slow leak on one of my tires. I went to the store one day to get the tires balanced and rotated and told them of the leak. They told me that they could do the balance and rotate but they did not have patches to fix flats. Over the course of a month or so, I would call the store to check on the patches. They still hadn't received any. Yesterday, I made an appointment at 1p to have the tires balanced and rotated and to see if they could find the leak. The guy who made the appointment told me that if they couldn't figure out what was wrong or if it was not fixable, they could warranty out the tire and replace it. I took it in as scheduled and after an hour waiting, my car was done. I went to the counter and the ticket only showed the balance and rotate. I asked about the leak and was told that they forgot to check but could pull the car in again to check and it would be 30-40 mins. After another hour of walking aimlessly around the store, I received a call letting me know they found a leak coming from the site where the flat was fixed previously. He told me this couldn't be fixed so they would replace the tire through warranty. He told me they found a replacement Goodyear that was a close match to the ones I had (the ones I had are no longer in the system apparently). I went back up to the counter to pay for the new tire through warranty ($20)band what do you know? The tire I was just told I would get as a replacement was out of stock and couldn't be ordered. I ended up having to wait almost another hour for them to replace the tire with a Michelin one. So now I have 3 Goodyears and Michelin, thanks to Sam's. I'll be buying my tires from Discount Tires from now on.
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January 2021 by Karen K.
Love the honesty of the workers there. I mistakenly left my purse in the cart when I was unloading the car - I realized when I got home and I went back and the cart worker had turned it in. ! IPHONE - wallet - credit cards - cash - noting was touched !! And they would NOT take a tip from me- amazing and I was so thankful...
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December 2020 by Julie Miller
Before shopping anywhere think about how employees are treated. I never was allowed to move up because I am physically challenged. When my dad had a stroke I was denied FMLV. After my dad died I called in to explain and found out I was already liquidated after 23 years of employment because they could not ACCOMMODATE a disability of an long term employee who had a dying father who had a stroke.
