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February 2024 by Cynthia T.
Horrible customer service, THE WORST. The associates looked bothered when helping me. They were the ones who offered help & were acting like it was a bother.
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February 2024 by Carmella Rhine
The people there are very kind and helpful, I like the fact they don't treat you like a thief. Overall I would always shop at this location
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February 2024 by Princess G
I went there and misty was very rude. She barely wanted to help me.
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February 2024 by Ana Yaneth
NO ANNOYING 10 YEAR OLD OR BRATS RUNNING AROUND LOSE.
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January 2024 by Sindy HERNANDEZ
Worst future service ever, as soon as I walk in in the store the lady greeting people gave me the weirdest look for absolutely no reason but greets the person behind me I approached the lady greeting people at the front and asked her about a product they had in stock the (tower 28 lip gloss) that said they had in stock and before I could even tell her the product she gives me the dirtiest look and doesn’t let me finding and says we don’t have it with the nastiest attitude ever Like plain rude and j try and finished and she repeats it. Later I ask another worker and she checks the bin and there was at least 5 of them in the bottom. I’ve never written a review until today but just felt so humiliated even walking in that Sephora.
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January 2024 by Tara Sekora
When I arrived I was quickly greeted by a sales associate that asked if I needed any help. I was so thankful that she came to my aid since I had come in to shop for foundation and was completely clueless about it. The sales associate was very knowledgeable on the products I asked her about and was patient with me during the process. I was torn between two different foundations so she offered to make me samples so I could try them both out a home. Overall a great experience at this Sephora.
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December 2023 by Cassandra O. James
Whenever I go the place is PACKED but the staff at the registers whittle down the lines in no time. It is so packed you would almost think they are giving product away! They also have in store experts to answer your questions about products and product lines which I loved! All they need is a step piano like the movie big to make it feel more like FAO Schwarz - it is rather a magical place with so many products to explore all designed to make you feel more glamorous!
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December 2023 by Elle Martin
I went to this Sephora a bit ago to get my makeup done for a photo shoot and what I received was less than acceptable. I asked for a natural look and walked out with a caked on, uneven makeup that was no where near my skin tone. However, because the appointment ran late I had no time to ask for a redo. So, I had to completely wipe it off and quickly do it myself before the shoot. I went back a few days later and explained my situation to the manager to get a refund for the service that was way too expensive for the poor quality. But I was immediately refused a refund and given essentially no compensation. Let this be a warning to you, please, please do not make the same mistake I did and go somewhere else to get your makeup done!
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December 2023 by Pam Thompson
This Sephora consistently provides top-notch customer service. I’m middle aged, and I don’t want to experiment with my makeup. No matter what I’m shopping for, the front door staff here always match me with someone who directs me to exactly the thing I need. Every time.
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December 2023 by Brandi B.
I go to this Sephora quite often when I'm in Northpark. They always have everything I need at this location plus more. The employees are willing to help and give recommendations when needed every single time which I love! You can always ask for samples whenever you're not ready to pay full price for something. There are a couple things I find could be an issue to some. There is no flow of things, everything is kind of all over the place. For instance, the Sephora collection masks is on a totally different side of the store from the Sephora collection skincare which is odd and confusing. If you easily get over stimulated like myself, this store is not for you during the busy hours/holiday season. There are A LOT of people and employees and it's just kind of all over the place. There are times where I walked in and walked right back out because of this. I think during their holiday season it seems that they have everybody working at once which can be overwhelming if there are A LOT of customers in the store. Again, this store for sure will have everything you need which is why I try to get in and out first thing in the morning during the week. They have a variety of skincare, makeup and perfume!
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November 2023 by Fatima Alafandi
Leigh Ann was the best!! She helped me match all shades to my skin tone correctly, it was the best $154 dollars I’ve ever spent in that store!! Love her ❤️❤️
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November 2023 by Kay R.
There's a bunch of associates but nun of them offered assistance. There was more associates than customers yet they were of no assistance.Tried asking for help but they all seemed to busy talking to each other and laughing. Didn't get a welcome or anything from all the employees you would've thought I gotten a "are you finding everything alright" or "do you need help with anything" but nope.
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October 2023 by Dreah Coster
Great location and the customer service is great! I had two employees help me since I had a few questions. Lexi and Yessika were great help! Will definitely come back in hopes of them being there ??
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October 2023 by Tiffany Alonzo
Jenna was so helpful building me a basket she helped me find my right tone in shade and she also gave me info on products i had no idea. She was also so polite and sweet. Love it.
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October 2023 by Gilberto Mazmanyan
One of the absolute best locations in DFW! You're one stop shop for all things beauty (color, skincare, fragrance, hair) and services like Perk facials and eyebrow waxing.
