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December 2025 by Emelie Gloria
Catherine was very lovely and helped me with my perfume shopping! Went above and beyond!
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October 2025 by Breanna Guerrero
Jessica at the front was amazing!! She really took the time to understand what I wanted and recommended the perfect products. 😊 Ashish was phenomenal—so patient and super helpful while I was deciding. Highly recommend both if you’re visiting!
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September 2025 by Yuridia Valdez
I recently had an unpleasant experience when I called Sephora customer service regarding a defective product. I purchased the Haus Labs concealer, and when I pulled the applicator out of the tube, the sponge tip was missing. I called to request a replacement, but the representative I spoke with was dismissive and unprofessional.
She repeatedly insisted that I had said it was a foundation pump I broke, when I had clearly explained it was the concealer. Instead of listening and clarifying, she accused me of changing my story and implied that I had broken the product myself. Her tone and attitude made the experience frustrating, especially since I was only asking for help with a product issue that was not my fault.
While I appreciate that she ultimately said I could bring the item in for review, the lack of empathy and professionalism made me feel unheard as a customer. I hope Sephora can improve the quality of their customer service so that situations like this are handled with more care and respect.
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September 2025 by Cici Hanson
Great experience today! I needed to restock a facial cleanser from the Farmacy brand and Anish was awesome! He knew so much about the brand and helped me even add a toner and moisturizer just right for my skin type. He was so nice. This location has a great staff and always a good stock of products. I highly recommend this location and Sephora! It’s just the best! Thanks Sephora!
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September 2025 by Rebecca Kwong
This Sephora is lacking in customer service. I was in a hurry since my husband and baby were waiting in the car for me. I walked in, no greeting from the Sephora worker on her phone who didn’t even look up at me when I entered the building. I even heard other people being greeted at the door when they came in. But I didn’t have that same treatment. I searched up and down every aisle looking for what I needed and there was no one asking me if I needed help. No one. There were plenty of staff. But they opted to help other customers. Never acknowledging my presence. After 10 to 15 minutes of searching on my own, I approached a lady who worked and asked if she could help me. We found what I was looking for, but the brand changed their product. I asked her if she thought it still matched my skin tone. She said probably, but then I asked her if she could try it on me to make sure. She said it was too dark and pretty much went through 3 other shades (that were lighter on me). After all that, she said another brand might be better for me. Skipping to the part where she says that this is better for mature skin and will make me look younger. I was polite about that comment, but it’s not a very nice thing to say since i’m only 31 years old. Not to mention, I never said that’s the reason why I wear makeup in the first place. It was poorly worded and rude to say to a customer. Lastly, I will be returning the products she recommended due to instant unexpected breakouts and an allergic reaction to the products. They need to do better, because i’ve experienced better at other locations
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September 2025 by Abigail Saucedo
Staff was rude and unhelpful
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August 2025 by Joe Knowles
Smooth BOPIS experience.
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July 2025 by Layanne Da Silva
The staff were all very helpful, honestly best Sephora I have ever been to. Shoutout to Asish for running around the store with me and helping me find new products, shade matching me and overall making the shopping experience so enjoyable. Thank you !😊
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June 2025 by Carter Jefferson-Townsend
ALEXIS is so kind and accommodating! She’s absolutely wonderful at her job and I am soooo grateful she was there to help me :)!
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May 2025 by mercedes lewis
I came into the store last min on a date . I came in to ask what hypo allergenic mascara they had . I was greeted by an asssociate who referred me to another associate . She seemed to have some hesitation about the question and Eden stepped in saved me 💕 She had confidence in reffering me to glossier mascara which worked well and color matched me with accuracy with a concealer too. Eden was the best person to assist me in that whole store . My date was in love with and is now courting me to be his wife 💕🥰 Thanks so much to Eden ! I really appreciate you.
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May 2025 by J Biccari
Domingo is the absolute best.. very informative, humorous, personable and lifted my whole day with the sunshine of his personality! He really took care of me while I checked out and even though only one person was in front of me at the line, he jumped in to help to make sure I could swiftly leave and even handed me samples!
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April 2025 by S Anderson
I went inside this Sephora Store on 04/05/25 to pick up an online order. As I walked through the store, I passed a total of four sales associates who looked at me but did not greet or ask me if I needed any assistance. I finally made it to the back of the store where a gentlemen sales associate greeted me, after he was done holding a conversation with another customer. This store is lacking customer service. I’m not sure what was the cause of this,but no matter the race or how a person is dressed, we should all be treated the same. I spend hundreds of dollars on fragrances daily.
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March 2025 by lupita
Excellent service, here I find everything I'm looking for, it's my favorite location.
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February 2025 by Kaylee Varela
Beanca was so incredibly helpful with my store visit today!! She helped match my foundation perfectly and then proceeded to help check me out all with a smile on her face and a optimistic tone! I received excellent customer service my entire visit thanks to her!
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January 2025 by Hurb Zapa
best Sephora in Dallas, everyone is super kind and helpful and also Domingo my favorite fragrance expert works here. Also they always seem to be fully stocked. Five star service
