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February 2024 by Gina Porumb
The level of courtesy and professionalism at Sewell Cadillac is unparalleled. I was in and out in a matter of minutes, even without an appointment.
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January 2024 by Antonio H.
Called the parts department to place an order on a part. The sales guy said it was on back order. I said ok let me order anyways and I can wait for the part to become available. He reply that they don’t sell to the public and only to a license service shop. Absolutely ridiculous. Reason 388474 why not to buy a Cadillac and especially from this dump of a dealer. The part by the way has been unknown to fail repeatedly. Don’t waste your time doing business with them, call another dealer to buy your parts or online.
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January 2024 by Jonah F.
A sandwich is a food item typically consisting of one or more fillings, such as meats, cheeses, vegetables, or spreads, placed between slices of bread or another bread-like product.
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January 2024 by Q Carter
I have a list of complaints. This place pretends to have great customer service since they lack having great communication & good technicians. I brought my car in for just simple rear brake issues, I get a call a week later after new years only to find out they had no resolution on why my brakes made noise. Finally got a call back from “Josh “ saying my car is ready & my car is in absolute good conditions with no issues perfect condition. I came in the next day to pick up my vehicle next day I noticed my Cadillac cue screen didn’t work anymore after it was working when I gave Cadillac my vehicle. Unfortunately, I was told I had to pay to replace even if my vehicle was left there for a week. Josh went back in forth with me for 2 days about how basically this wasn’t their fault. I had to get the the manager over him to talk to so that can take accountability for their actions. They agreed to replace my screen no charge. “Cool” I had to wait another 2weeks to get my car screen replaced. Got another call saying my car was ready none of my lights worked after they had it. The world class technician personallly gave me attitude & said he didn’t know why my car was doing this which made no since because they had my car for a total of 3 weeks. I get my car back with a lot of codes reading showing there were things wrong with my car AFTER THEY HAD THIS FOR A TOTAL OF 3Weeks. I told the manager my concerns they made me feel like they cared but truly didn’t. They failed to inspect my vehicle correctly. The technicians does not know about my vehicle which to me was strange I left there in disappointment . No way to start my new year. Thanks to grapevine Cadillac they fixed everything that Dallas messed up. DO NOT BRING YOUR CAR HERE IF YOU ARE LOOKING TO HAVE THINGS REPLACED. The technician do not know what they are doing. Dallas Cadillac is only for forcing loaner cars on you & selling you a vehicle.
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January 2024 by Amanda Jordan
The only Cadillac dealership I will go to for service
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January 2024 by Karmen Fasoro
My sister is actually the one who purchased the new all electric Cadillac. While she had to wait for quite a while, the Sewell service remains supreme.
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January 2024 by Victor V
Great Staff! I'm always asked if I would like a Bottle of water etc. etc. They seem to Always answer my questions if any which is Good.
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January 2024 by morgan smith
Literally the best dealership I have ever dealt with. From buying my car two years ago til this day I have always received exceptional service, communication is top tier and just the hospitality from the moment you step into the parking lot. Everything is given with great detail and they care about you. They remember you when you come back. I will never use any other dealership, but Sewell. Seriously the best ever. Thank you so much.
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January 2024 by David Taylor
Always ?Connor Ratliffe is your first, last and only phone call at Sewell Cadi.
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January 2024 by bragel50
No answer
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January 2024 by Miguel Mares
Great customer service and atmosphere, mike in specific, made it very welcoming and a great experience!
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January 2024 by Stacy Akins
Great service! Felt like I got a great vehicle at a great price and I was well taken care of! ….what a difference 3 years makes!I used to experience fantastic customer service and great attention to details by Sewell but I can’t say that has happened consistently this year and no one follows up to see if I’m happy. I guess Sewell is changing and not for the best. This last service I had a tech that didn’t communicate with me and I was sitting in the lobby the entire service. My vehicle had been ready and I had to “chase down” the service tech to check the status. I didn’t get the inspection report even when I inquired, which has been the last two appointments. Maybe it’s time to try a new dealership.
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January 2024 by S. Gordon
5* service. Thanks William S.
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January 2024 by Jeff
Couldn’t be happier with Sewell Cadillac in Dallas! Went above and beyond to satisfy me and provide with me exceptional service! Josh kept me updated and had car all ready for pick up! Highly recommend Josh and Sewell experience!
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December 2023 by Bruce K.
I was in a real pickle, the dealership here in CA was telling me I needed to have a connector on the wiring harness clipped off and a new connector wired in, which didn't seem right to me, so while on a business trip to Dallas, I popped in to ask them. The parts person suggested I talk with the collision center, and I was helped by Frank Reyes. Frank brought in a technician ( forgot his name ) who knew right away what it should be - a damper, NOT a forward radar module, and Frank showed me on the diagram the parts needed. They were so professional, so knowledgeable, and so helpful, I was amazed. The guys at Sewell put our Cadillac dealers to shame! Kudos Frank Reyes and technician ( I wish I could remember his name )!!