Service was stellar but the items I went to purchase all had stock issues. Charm was not in stock at this prime location… engraving is backed up for weeks and as advised against getting. Super disappointed
May 2021
The service was great. Nice Sales Associates indulged me in conversation while I waited for my watch band adjustment.
January 2020
I bought a Yamasaki Canfield limited watch. It's a well designed and eye catching watch. Cassidy really know everything about the details of Shinola products and very professional. We will definitely go back and buy more merchandise later on.