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January 2024 by Thy Anh
Salesperson: MARISSAWhy do they let these girls work here? Didn't anyone teach you how to behave with customers? Or because you are the store owner, you despise us ????You guys are just salespeople, so why are you acting so arrogant?No matter how good the store is, the employee's attitude will cause sales to decrease
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January 2024 by kathyaaa M
Literally the WORST costumer service. When you walk in the first thing you see is the same girl talking on the phone while there’s a big line of customers waiting to get check out or trying to get a size. This is the third time i’ve come and is horrible. Yall need better service is ridiculous walking in and seeing employees flirting and talking on the phone. No type of management whatsoever. The store is run by unprofessional KIDS.DO BETTER. And Also fire that girl she doesn’t even deserve a job.
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January 2024 by Corina Tulevech
Totally fine selection on shoes but not nearly enough employees for the amount of customers. I had an employee set aside shoes to hold for me for an hour so I could come back and buy them as a gift and they got sold immediately despite the employee taking my name and putting them in the back.
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November 2023 by Zena Galvan
Very rude and disrespectful staff including the manager as one specific question and it was like it was a national debate amongst the crew looking at the customer and gawking very unprofessional and using profanity will never shop there again galleria Mall
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November 2023 by King jr Row
Had a good experience with Daniel at town east location.
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September 2023 by Best Player
Horrible customer service. Everyone standing around looking like they rather be somewhere else. The manager attitude sucks. Does not even acknowledge customers. Poor stock guy had to help because she standing there with her head in the clouds. Even when she took 3 seconds to ring my shoes up she still sucked. Go home if you don’t want to work.
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August 2023 by Nicki F
About 40 employees standing around. Most doing nothing. Only 2 people checking out and lines are long. You have to wait forever just to get shoes and then an even longer time to check out.
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August 2023 by kevin hughes
I really like this place. Lots of shoes and athletic gear to choose from. We need one in Memphis.
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August 2023 by Jorge Quinonez
Music is very loud I ask for 2 pairs of shoes they didn't have my size
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April 2023 by Dax Plays
Terrible service I got new shoes on Monday march 20 for shoes I like and spend my money on and I went Tuesday March 21 to return them I told the one helping me I wanted my money back he said “no can do they have been warm already and there in terrible conditions”he said just getting them out of the box and not expecting them at all there where Brand new terrible costumer service I will go Tomorrow and see if another person can help me out and get my money back for them shoes hopefully there’s someone more helpful
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April 2023 by Cats Not Bats
Unfortunately 1 employee treated us like we were stealing!!! Dumbest assumptions ever.
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November 2022 by Ellis Lucius
Extremely poor overall experience. Customer service is decent when walking as a potential buyer. Once they have your money all that is over.. Shoe palace sold me a faulty pair of shoes that began to split at the front of the seem after …
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August 2022 by Garrett Ryder
Awful customer service they didn’t even give me a receipt and the staff was very rude I’ll never go here again mistake and allItems are overpriced
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June 2022 by Shsh Xbxbx
tyrone is mean, disrespectful, not helpful. employees never tried to help me. 1 star
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April 2022 by Manny Perez
Great customer service. Went in to do a return and the gentleman was very professional. The other sneaker palace the manager was rude in Houston but not this location ?
