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November 2023 by Lauren R.
After being quoted an exorbitant amount at the dealership, and reading countless reviews of competitors, I finally decided to go with Southwest Auto. I am so happy I did. 5 star service from beginning to end. They provide a video of issues before starting work in your car. They even provided Uber transportation to the airport for me to pick up a rental since all their rentals were out.They explained everything from beginning to end, gave me heads up on upcoming service, and prioritized repairs so I could make informed decisions.I will service my Volvo here moving forward
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November 2023 by Wheel Repair 360 Dallas
Good work. Way faster and nicer than the dealer. Pricing was a bit on the high side but that is the new normal.
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November 2023 by Daniel Ambriz
Southwest Auto is very profession and knows how to treat its customers. They do excellent work and very reasonable compared to most high-end dealerships. I highly recommend them to anyone with a high-end foreign vehicle.Daniel A.
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November 2023 by amaris castillo
Leaving this review for my father:So I took in my 2012 Audi A5 into Southwest Auto for an oil pressure light on dash.Spoke to Cory while I was at work so I was pretty busy he quoted me $731 to correct oil pressure problem. I agreed wanting to correct the problem.Couple of days later I was called that car was ready for pick up.Unfortunately when I picked up the car I was dealing with the exact problem that I brought it in for.I was told that an oil pressure sensor and pigtail had been replaced that sit pretty much on top of the block.Which I had mentioned to Cory that prior to me bringing the car in I had replaced those two pressure sensors.That I bought at Audi of Plano and personally replaced myself since it was was so easy to do. I don’t understand why replace sensors that I had just replaced .If I brought car in for OIL PRESSURE LIGHT for haps I figured this technicians would want to at very least start off by checking the oil pressure then move to the next step. I absolutely think I got taken advantage of .Cory seems to be a nice guy will shake your hand and smiles and all that.Makes you feel like you’re in good hands. But for the most part I believe they’re not so worried about looking out for the customers best interest. I just had a bad experience at Southwest Auto and wouldn’t recommend them to a friend,family member,or just someone I care for.
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October 2023 by Lib
10/23/23 Latest update: the engine light went on again, I picked up the car last Friday, and just drove it for a weekend, and then the engine light was on again...I don't know what to say. Maybe this place is not the best place for engine lights but regular maintenance. Buyers beware.----------I'm upping my score here. The second visit there, the car was left there for Southwest Auto's technician for 2-3 business days to test-drive and figure out why the engine light was on again. According to them, the car is perfectly safe to drive, and the engine light being on was beyond control. There is no leakage, and the parts they replaced were good, so it's recommended to update the Volvo program system. We paid an additional $220 for the system upgrade & labor fee for test drives instead of the initial $148 diagnosis fee, which I can understand. Hopefully the engine light never comes back on. I know nothing about the technical side of cars, upping the score is for the seemingly trustworthy diagnosis based on the list I see and the free loaners car for my convenience. ;)------------Previous comment:First time visiting this auto store due to the good feedback on fixing Volvos. Service is fine and the plus is the complementary loaner's car & a free Uber ride. My car's engine light was on (the car was driving totally fine). With the help of an oil-change store, I got the code P0171: System Too Lean Bank 1. I then found this store and made the earliest reservation possible. Upon two-day inspection, and then 4-business-day repair, paying over $4k to fix most issues on a long list, in the hope that the car can be used for as long as possible, just a week after getting the car back, this morning, the engine light was on again. I called the store immediately and was told to check the gas cap -- which I did and I didn't see any issue. My colleague helped me to test the issue using an OBDII and got the same code before I paid over $4k to get the car serviced. I left a voicemail at noon but haven't received a call back in the afternoon. I'll visit the store next Wed and see whether they will help me further with this. I'm just hoping all the money didn't go to waste and they can really help me fix this asap. Will improve ratings if issue is really fixed.
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September 2023 by DFW Remodel Team & Paudel Homes
Friendly staff, great price better than dealer. People you can trust.
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August 2023 by Joan Manson
The team at Southwest makes you feel welcome, valued and their priority. Additionally, their communication is excellent!I had tried to get an appointment at the Mercedes dealership and was told 3-4 weeks before they could look at it and it had to be in their lot the entire time…just waiting.Fortunately, I was referred to Southwest and I’m so glad I reached out. They were ready, willing and extremely capable to diagnose and repair the vehicle within days! It drives GREAT! ❤️ & Trust SW!Services: General repairs & maintenance
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July 2023 by Miles of Myles
This is the second time I use Southwest Auto and I live a full stayed away. This company is literally the real deal. They are fast fare friendly, and efficient and I wholeheartedly trust and turn to them whenever I have a concern need advice. I have an issue with my smart car. Nobody else has serviced my vehicle needs like Southwest Auto. I highly recommend this company to anyone who is tired of dealership service departments, shade tree mechanics, etc.Service: Electrical repair
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July 2023 by Kellye Justice
I’ve used them for years for my Swedish rides. Good service. Good value. They always have good advice on what to do or not. I also appreciate their advice on vehicles I’m interested in.Services: General repairs & maintenance
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July 2023 by David Turner
They were awesome. My son and friends had an issue with our Sprinter Van coming through Dallis, I ground these guys on google, took a shot and Cory took over. He was most helpful, communicated great, and got my kids back on the road. I felt they were fair and very accommodating.Service: Electrical repair
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July 2023 by Joel Gutierrez
Had my radiator and cooling fan fail and was in a bind. Their overnight drop off system is great. Kory was incredibly helpful, and the facility is immaculately clean
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July 2023 by Michael T
Fantastic business. 2 day service with appointment. My Sprinter is like new. great communication. great service. my new repair shop for all my vehicles.Services: Transmission
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June 2023 by Ernie Banks
Aft several wks of hard driving car runs &Handles well .. jimmy did very good job on repairing front driver’s side door handle n internal lock, & Cuff did very good work on engine repair and upgradeFor 200k+ miles that was needed??. On97 s90 Volvo; for parts are hard @ timesTo come by..Services: Steering & suspension repair
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June 2023 by phillip handley
They were very friendly and helpful even though they had to tell me my car was basically dead - it had a massive engine issue. They helped me with advise on what to do with my car and when I get a new car I will definitely go back.
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May 2023 by Rina Rinard
My experience with Southwest Auto is always wonderful. I refer everyone that I like! They are very very thorough, communicative and accommodating. I never feel like they cut corners. I love that they provide me with so much diagnostic information and then help me prioritize the maintenance according to urgency, if necessary.Service: Oil change
