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July 2023 by Ahmet C
Do not even think about working with this company as a builder. Everyday they became more and more careless with customer satisfaction.Service: Window installation
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June 2023 by Debra D.
Last October Southwest Door and Window installed two patio doors at our home. On November 10 I notified them that the lock did not function. The panels on the doors began to separate soon after. After numerous phone calls and emails a couple of repair attempts were made. A promise to correct the problems was made except now phone calls and emails to Brandon are all unreturned. I do not recommend using this company.
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March 2023 by Wesley Leonard
I would give anything to be able to speak to a owner/ owners. I contacted Southwest on 1/30/23 as they were closing due to weather. I spoke with Jonathan(On two doors) told him I would email him what doors I needed so that he would have info upon return to work or could forward to his supplier. On 2/14 I reached back out(via original email) after not hearing from him. After no response I called Feb 17, spoke to Jon a manager told him my frustration, that I was a contractor and this was for a project in the works. He told me he would follow up with Jonathan and have him call me. On Feb 21st after no response I called again. Jon told me he thought it was sent to me, but he was mistaken the request to there supplier was sent and Jonathan should be following up by end of the week. Today, 3/17 after no response I call again to get Jonathan on the phone. He has no clue who I am, or any information and said oh well I guess our supplier has not responded. As a contractor this is exactly what we battle, sub par suppliers, lazy people and zero communication or lack of care. Jonathan could care less whether he got this information or even if he called me back. In this situation I am sure Jonathan feels like a complete failure, the manager has no leadership to step up and take charge and now the result is they probably are too embarrassed to call me even if they do get info back from supplier(if they do after this review I am sure they will jack the price up so they do not have to deal with my company). These two doors are custom, probably a $9-11k sale for this company yet no one cares, no one knows how to create a sense of urgency anymore or how to follow through much less follow up. Lastly there is no way I am the only person who has experienced such a lack of professionalism from this company. The last time I bought doors, they made them wrong, sent a driver from 3 hours away to pick up which he had to stay over night why they rectified the situation. I felt like sense I deal with business ownership I would try again, well they have stood by there standards. I would stay as far away from this place as possible. Go down the road to Yee Haw Builders Surplus, they have a huge selection of doors and those people are eager to help. Anything custom I would buy online, if you were going to have to deal with this type of behavior mine as well do it online because I promise it will be cheaper for the headache.
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December 2022 by Shelly D
I have hired Southwest Door and Window twice in the past - 2013 and again in 2014. For those projects I would rate five stars for the window replacements as well as a custom door we had made. I contacted them again this July and was put in contact with Kay. She was not always terribly personable and “misplaced” my paperwork several times through the process. Measurements were taken and it took some time to try and most closely match what was replaced in the past. Once this was done, I spoke with Kay on the phone and she said the lead time would be 20-22 weeks. I said that would be fine and go ahead. I was told she would put in the order and there was no other communication so I assumed nothing else was needed from me. I reached out this week (now December) to find out if there were any updates on the arrival. Kay responded that she did not place the order and basically blamed me for it not being done. I asked to speak with Brandon, the owner, whom I had always dealt with in the past. I was supposedly transferred to him and I left a message. Two business days later, no response. Extremely disappointed that five stars have gone to less than zero, if that were possible. Extremely disappointed that I have given referral for a company that obviously no longer values does our business.Services: Vinyl window installation & replacement
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June 2022 by Herman J.
This is the worst experience I have ever had with a company. First off I ordered 8 doors for an apartment complex. It took 3 months to get the doors. When the doors came in I had to wait another month before the installers came out. Once the installers came out it was unreal how the first door was installed. I have pics to prove it. The door didn't close, it had a 1" gap at the bottom and was rubbing at the top. The door was completely crooked. But the worst was yet to come. The molding was so crooked that I had to asked this company installers to stop what they was doing and leave because I was going to find a different door company to install the doors. This is outrageous that a door company cannot install doors. Save yourself a horrible headache and find a different company. An average joe off the street will do a better job. I can go on and on about how horrible this company. Check the photos if you don't believe me.
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May 2022 by Larae Huycke
Had four exterior doors replaced and they did a terrific job. Were timely, neat and tidy. Would use them again!
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March 2022 by Dan Borman
SW Door did a great job for us installing custom new front and back doors in our 30-year old house nearly 10 years ago. They were helpful, on-time, fairly priced, and even spoke English. But I didnt review them then. This review is for going above-and-beyond. A few months ago a tiny part of our front door locking mechanism came loose, fell out, and was lost. It was a special crew that held the door handle in place and was difficult to find. SW Door took my call and worked w the original manufacturer to identify the piece and get it shipped for me -- at no cost. There was no real revenue opportunity here TODAY for SW Door, but they did the right thing and really helped me out. So next project I have they will certainly earn my business -- again. And I might note, the doors they installed almost 10 years ago operate like a champ. Very satisfied and I'd highly recommend them.Service: General door installation
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November 2021 by Ken Tumey
Good customer service and quality installation. Just wish installers spoke English.
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October 2021 by Larry Walker
I ordered a new sliding glass door for the master bedroom and a new dining room window. The day they were to be delivered and installed I was informed that the size of the window ordered was incorrect. So it had to be reordered. The sliding glass door was great and installed perfectly. However, it is now 6 months since the window was initially ordered and I still don't have it. I keep getting emails with new delivery dates only to be cancelled with a new delivery date. I also never received the screen door that was supposed to be installed with the sliding glass door. I would never order from this company again. The installation and products are great but the customer service is terrible and totally unacceptable.Services: Window installation
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August 2021 by Russell Cook
Southwest made the process of replacing our front entry easy. They came to us for every step, we never had to go to them. Installation was done on-time and they were done in about 2 hours.Service: General door installation
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July 2021 by Kaitlyn Riley
Southwest Door and Window was so helpful! I had a broken sliding door and full floor to ceiling windows along the same track in the sunroom. They were so helpful in explaining all my options juggling multiple needs and my budget. Communication was prompt and clear. The installation went smoothly. Due to covid manufacturing the doors took longer than I would of hoped but they were clear that timelines were longer than normal from the very start of the project. Very satisfied and would highly recommend!Services: Door installation
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June 2021 by Robert Hanson
We purchased and installed 2 sliding glass doors from SW Door and Window last year. 6 months later, we are still happy- the doors are awesome!!!. We originally met them at their show room and had a consultation. The sales rep was very informative and there was no pressure. We made the decision to use them because of their knowledge on different products and they were known to have expert installers. I just wanted to say thank you and I have and will recommend your company.Service: Door installation
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June 2021 by Chad Erato
They replied back to my inquiry quickly. Unfortunately you have to purchase the door from them to get installation.
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May 2021 by Dee Wood
Great Company, they listen to your needs.German and his crew installed our patio French doors with doggie door. They did a wonderful job very detailed and throughly well done. They both communicated as well as with the company when an issue needed to be resolved.Thank you all for listening. And thanks to Kay she did a marvelous job.Service: Door installation
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March 2021 by Eric Davis`
Overall great experience and great quality product.
