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March 2024 by Dallas Custom Trailer Repair
Great and faster customer service ?
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February 2024 by Rick H
Terrible company to do business with. I wish I would have seen the reviews before dealing with them. Believe me they are true. I ordered a fifth wheel install kit. They sent the rails but no mounting brackets. I called them to see where the rest of the parts were. They tried to blame it on Fedex and told me to wait another day or two and see if they show up. When I asked for a tracking number for the missing box they finally admitted they never sent it. I was then told they would ship it out that day. I asked for expided shipping since it was their error that was now causing a delay. They refused to do anything to speed the process up. I asked to speak with a supervisor and they put me to a voicemail. I still have never heard back from the supervisor.I called back the next day to get tracking info. for the box they said they would ship out. Nobody had any idea what I was talking about and nothing was ever shipped. They told me they would get it corrected and shipped out that day now. I again asked for expided shipping since they had messed the order up again. They again refused. They told me they would call me with the tracking information they next day. I never heard from them. It took three more days for me to be able to get the tracking information.Once the package arrived I found that they had just shipped out more rails and no mounting brackets. I attempted to call them the rest of the day however they would not answer their phones. I finally had to contact my credit card and reverse the charge. As soon as I did that then all of a sudden I start to hear from them again. They made every excuse in the world as to why the wrong parts got shipped even to the point as trying to blame the manufacture as mislabeling the boxes. I sent them pictures of all the correctly labeled packages and then they finally admitted they didnt have the brackets and never did have them in stock. They told me I could wait several weeks for the brackets to come in if I wanted.I refused to wait, shipped all their items back to them and bought the kit from another supplier. Bottom line is do not do business with this company. Companys like this should not be allowed to contiue to operate. They are all about getting your money thats it. Which is why the advertise stuff as in stock knowing they dont have it. They are the most dishonest people you will ever deal with and as other reviews have stated will give you every excuse possible as to why things arent right. Thankfully I was able to get my money back through the credit card company and dont have to deal with this company again. Do yourself a favor and buy somewhere else.This company absolutely LIES in their responses to their reviews. Very dishonest people. Do not trust them and DO NOT DO BUSINESS WITH THEM!
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February 2024 by Shea Lathrum
My order was shipped promptly and I received all the correct parts that I ordered. It would have been nice if they had at least wrapped the axle with a little plastic wrap so that the nice finish Dexter applied wouldn’t have been gouged in shipping and need repainted. Their representative claimed this is how Dexter sends them the axles. I would imagine they are receiving them on a pallet and not loose in a FedEx truck where they are much more easily damaged. Removing 20 shipping labels and stickers directly from the axle is also not fun. Again, a little plastic wrap could have prevented all of this.
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December 2023 by Hunter Cottrell
All the parts I needed
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December 2023 by Jesús García Grey's
? ? ? ?
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November 2023 by APPLOVER
UPDATE! Do not trust SWW they will LIE and take advantage.Check the picture (just added below) of the correct axle shipped directly by Dexter. Yes, this is the same axle that Gabe @ SWW told me it was obsolete. The one he shipped me will not fit without modifications. The axle SWW provided has the brackets welded on backwards to the original.Needed to replace an axle on my Travel Trailer. Reached out to SWW Dallas. Sent them original Dexter spec/configuration sheet asked for like replacement. Sales guy said that axle is no longer available and he had something similar (Dexter) that would work. He spec'd, ordered and shipped the axle. Install shop called to tell me it was the wrong axle and would not fit "as is". Frustrated after trying to work back through SSW. I called Dexter directly and was told it was not replacement for my original axle. Reached out to SWW and was told I had agreed to buy this axle for $1600 and signed off on a no return policy. Further stating that I was willing to take a chance on this one fitting my trailer. That's crazy why would I spend $1600 on a maybe it will work.Now working directly with manufacturer to spec, build and ship a like replacement. I pull a 7500 lbs trailer why would I take a chance on axle.response:We all make mistakes. This one was yours. You represented yourself as an axle expert! You were supplied with the very same specs as Dexter. You spec'd it incorrectly per the factory. After wasting 5 weeks. I am ordering a new axle directly though Dexter.BEWARE OF DOING BUSINESS WITH THIS COMPANY...read Google the reviews
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October 2023 by Ryan Hill
I ordered items from Southwest wheel. I’ve been trying to return them for over three months. They have been nothing but unhelpful disrespectful and unwilling to honor their policies. Never buy items from this establishment. This is the first time in my 35 years I have ever written a negative review about a company That doesn’t say some thing I don’t know what does.
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October 2023 by Jimy Mullins
Bought 7000 lbs hub kits to change brakes and bearing for preventive maintenance on a trailer ive run for 4 years. installed the 2 sets (2 axles) and torqued lug nut with torque wrench as required to 120ft lbs. I do not use impacts on tires. ran fine and had no issue for about 40 miles while towing load well within my limit. lost the first tire when the cheap studs broke. this put all the weight on on axle which caused the second tire break off sending all the weight slamming on the rear axle (which now only has one tire) bending the axle. contacted southwest wheel and right off it was made to be my fault. now with a bent axle and 2 missing tires and rims they sey they will send new hubs but basically I'm out of luck on everything else. At speed I could have lost my life or the life of others driving on the road. Despite that all I wanted was to get my trailer back up and running.first lesson learned is DO NOT BUY FROM SOUTHWEST WHEEL.next is I should have look harder into the reviews, as others had issues with this placeLast is stay with known quilty parts from dexter
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October 2023 by Steve Gillette
If I could give zero stars I would . Ordered a product on the 5th got an email the 6th product was out of stock and back ordered , not a big deal , got a email to review the product that was back ordered and never received so I left my review , this morning so the following day I get an email stating my order had been refunded . Called the company spoke with a very nice gentleman who would find out what had happened . Upon speaking with him he stated the ceo of southwest wheel chose to cancel and not do business with me due to him not liking my opionion or review on his company which he had inquired about . How does such a childish man have such a contract with a great company like arrowcraft , I asked to be transferred to the ceo to discuss the matter but was told he probably would not speak to the customer . Great product , ceo is a coward and childish and the distribution company is awful. Will be contacting arrowcraft directly .
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July 2023 by Steven Penny
Incompetent. Sent wrong part, I was given a return label and they said the right part would be sent out as soon as tracking showed it was coming back to them. That was last Thursday, it’s now a week later, multiple calls and emails and I still don’t know if the parts are on the way, I was told I’d get tracking details today but…crickets. I have a busy job so I can’t follow up a lot during the day but my last phone call I was told someone would call me back shortly, that was 12:28 and I called back myself at 4:08 because nobody called me back. Best part is, I now am going to get storage fees because I can’t move my trailer, I ordered it well in time, these people can’t get their act together.
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May 2023 by Ryan Lemons
Great place to get any and all trailer parts. Friendly and knowledgeable staff.
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May 2023 by Spencer Goldsmith
we ordered some axle shafts from southwest and they sent me the wrong shaft size. Tried to make them work and the shafts were machined wrong and wont even take any bearing. Finally took to a local shop and had them measure the shafts to find out there is no such thing that will fit them. Southwest wheel wont do anything about it. Ive went round and round with them. These people are criminal. Dont buy from them.
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April 2023 by Ray Racing
Never use this company for specific size parts. They don’t know how to ask what measurements they really want and refuse to do anything when they send the wrong axle. I was told to send certain measurements and did so, outside of bracket is all I was told. I asked multiple multiple times to make sure I was measureing the correct location of mounting bracket to mounting bracket. I was assured that was correct. I was informed after the fact that it was the entire bracket not jus the mountain surface side. They need to send a diagram that depicts what exactly they want measured. I was told they can’t take it back due to being an odd size. I said that didn’t raise a red flag? I called atleast 5 times to confirm and I was assured but it shows and it’s way short. One separate measurement that I requested is also not right either but they refuse to take any responsibility. They blocked me on Facebook so I couldn’t see their page to send a review or tag them in a post. There way to “make it right” was to promise me they would sell it to me at the current price if it ever goes up. You can reply my email to you this morning all you want. It doesn’t do anything but prove my point. It was no guess. You do not make it clear as to what you want measured. You mentioned a form I agreeed to terms on but no form was used all measurements were taken over the phone! and I didn’t even receive my receipt until 3 days before the axle showed up! EDIT: a refund was finally offered at 9pm at night only after my Facebook friends kept calling them out on their page. They required me to pay freight shipping back to them which is over half the cost of the axle and wouldn’t allow me to use their rates and take it from my refund. ( keep in mind they offer free shipping so for them it’s very cheap) of course I could not justify paying $500 to get $1000 back. I will have to modify the axle myself to keep from losing $500. I will not share the exact things said in the email by them but know it was VERY unprofessional and tried to make me feel bad for jus getting my money back. EDIT: I am not cutting nor welding on the axle. I will make it work because that’s the only option you have left for me to do
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April 2023 by Brett Albert
Ordered a leaf spring kit through Amazon (once you order through Amazon they won’t help you on the phone). 1 Box got lost by fedex. I allowed them to ship a 2nd box which took 7 days to receive because of fedex again but then it turned out they sent the wrong kit. The 2nd box is a single axle kit so the leaf springs don’t match. They refuse to compensate anything for my lost time, won’t ship UPS, won’t ship overnight. Basically said if I don’t like it send it back and they’ll refund me. Shipping would cost more then it’s worth to ship it back. This company is literally a joke.
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April 2023 by Heather Ray
Basically robbed us of $1,000. Measurement locations were told wrong and of course nothing is ever their fault based off previous reviews… others feel the same too. They refuse to make it right. They are crooks. Updating—— I’m not sure how my husbands email to them indicates that he guessed on his measurements. I know for a FACT he didn’t. I helped him measure where they told him too. Smh.
