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November 2024 by Jainer Muñoz
The internet is too bad. The phones are stuck. The internet is too slow and you are still paying for the “fastest” ?
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November 2024 by Kartik Khosa
Went after store closing (2 min after) when the door was already locked, but they quickly resolved my hardware issue in like a minute on a Sunday.
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November 2024 by alexander hernan rodriguez martinez
Thanks leo for helping Witherspoon everything, you nade everything eassy and fast
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October 2024 by Jackline Nganga
Lady was super cool and helpful plus the smile
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October 2024 by Dywanne Harris docccwayne_reviews Instagram
Great customer service, got in and out
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October 2024 by Yulonda Hadnot
On Tuesday, October 8th, at approximately 12:50 p.m., I visited a Spectrum store located at 18208 Preston Rd, Suite D-2, Dallas, TX 75252 to return several boxes of equipment from an over-shipment. While the boxes weren’t heavy, I chose to carry all three at once to avoid making multiple trips from my car to the store. As I approached the entrance and struggled to open the door, one associate, Joselyn McDaniel, kindly opened it for me. I followed her to the counter and noticed two male associates seated in the store, neither of whom offered to assist with the boxes, despite the fact that the store was empty of customers at that time. One was sitting at a table in the open area, and the other was behind the counter, possibly working on a computer, though I am not certain.
I was baffled that, as a female customer walking into an empty store, neither of these associates stepped up to help. If chivalry is too much to expect these days, then what happened to basic customer service? Joselyn, however, displayed exceptional customer service and attentiveness by helping me, and I would like to commend her for her professionalism. Without her assistance, I doubt anyone would have even opened the door for me.
I must also note that the associate seated at the table had the same indifferent demeanor during a previous visit, which raises concerns about his commitment to customer service. While this is not meant as a personal critique, it is an observation that reflects poorly on the store, especially given the rising cost of cable and internet services. Customers deserve better treatment, and I was disappointed by the lack of regard from the two male associates, particularly when three employees were present, and I was the only customer.
Joselyn McDaniel, on the other hand, stood out as a model employee and should be recognized for her professionalism and willingness to assist. She is exactly the kind of person I would want representing my brand.
I hope this feedback will be taken into consideration, as it reflects not only my experience but what I believe other customers may feel as well. Joselyn’s commitment to customer service deserves recognition, and I trust Spectrum will take steps to ensure all employees uphold the same level of professionalism. Thank you for your attention to this matter.
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September 2024 by Chris Boyd
Juan and Joslyn provided patient and helpful service!
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August 2024 by RonNesha Harris
I went in yesterday to switch my service from a different provider. I worked with Joselyn and she was amazing. She thoroughly explained each product I was interested in and quickly set me up with service!
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July 2024 by Yunus Korkmazer
I went to get a modem&router for the internet service I had just applied for. The staff are polite and do the transaction quickly. They completed my transaction in 3-5 minutes Very successful
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July 2024 by Rick and Sandy Traylor
Great experience at this Spectrum store. Juan Fontanez was extremely helpful and went above and beyond to provide excellent service. A+ to employee and store.
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May 2024 by Trent Raby
By far the worst customer service. You walk in to talk to some kid that won't even pull anything up, just tell you there's nothing they can do since they're to lazy to do anything. The idiots in this dump don't even deserve $5 an hour, much less whatever they're being over paid. I'm to the point I'll spend an extra $300 a month just so I don't have to deal with these retards ever again. Save yourself the time and frustration and GET ANY OTHER PROVIDER.
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April 2024 by Sumon Sarkar
Horrible employee. Because them I got charged extra and had lot of issues to transfer spectrum account. I wish I could give negative rating.
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April 2024 by Ralph Woodruff
Was supposed to have a 2 year price lock it's already gone up 10.00 can't wait to switch back to direct tv
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January 2024 by SirWilliam D. Polk
Not very helpful. They did not have my router in stock. Basically said that they could not help me.
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December 2023 by RAy M
Shoutout to Owen and his boss eating a hot dog on the floor for helping me with my issues!
