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May 2023 by ___
Went to pick up some parts, they have a beautiful shop and some beautiful cars. Derek is pleasure to deal with. This will be the only place I take my car when I need work done that I’m not capable of doing.
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August 2022 by Haroon Ahmed
Received nothing but the best service from these folks. Derek was very helpful in getting the appointment setup and figuring out the services needed on my Lotus. Garin did a great job on the car and provided frequent updates during the service and followup and provided support after the car was picked up.This will be my goto place for Lotus service needs after the “dealership” across town messed up by over tightening bolts on the undertray after a simple oil change and then tried to blame the customer for it
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June 2022 by Steve H.
I met a man who had taken their car here a few months ago, (to bad I hadn't met him prior to him taking his car there). We discussed his experience, and I told him about mine. The manager Richard now claims he owns everything, I had learned after my experience he is the owners friend, and lives upstairs. North Texas Lotus Club is a great place to learn things, they even edit out bad reviews before most see them on their facebook page. In an effort not to make this review to long, let's just tell you how much people spend on their cars and then receive them back as bad or even worse before taking them to the place. Getting to know some people, the least amount I've heard about is $3000 and the car was still messed up, another guy spent over $10,000 and the trunk was still broke. Someone else's car was there for almost 2 years, 2 YEARS!!! Over $15,000 grand later and the engine about blew up. Richard South threatens people, from customers to the guys that work there, and by threats, I mean serious yelling, cussing, and bodily. How these guys remain there and don't sue is beyond me. This place is beyond a joke, and I am shocked they still have the guts to be in "business". Do NOT take any car there, you will regret every being around these jokers. There are real places that work on Lotus' do research, check reviews and find the one that works best for you. I'm not here to tell you where to go, but I am warning you not to go here if you want your car to ever work properly.
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March 2021 by David Melbourne
One word sums this business up. Experts.If you own a british car, such as a Lotus, take it to them. We took a gearbox needing all kinds of special tools & knowledge. The results were affordable & excellent.
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December 2020 by Aimann Rasheed
Misdiagnosis of issues cost me about $5,000 beyond actual repair needs (total cost $10,000 on an 8,000 mile car). Owner/manager Richard refused to offer anything to help me out, in fact he never returned phone calls or emails. Initially told me I would have my car "Latest by end of February" (He said this in December) and I got my car back end of April after months of not hearing back from anyone.Staff is disorganized and kept avoiding me, going MIA for literally months. I ended up calling Lotus directly, and then (and only then!) did Richard give me a call back telling me to "get a lawyer" if I disagreed with how they operated. I was pretty shocked since I had been extremely patient and polite the entire time and simply wanted to speak to someone about giving me a break on labor costs due to the several issues I was having.The guy went 0 to 100 and accused me of 'tarnishing their reputation' as if I cared at all about their reputation. I just wanted my car back. I thought these guys were Lotus experts but they've made several mistakes and the trunk STILL doesn't open correctly despite them "fixing it" 3 times. I ended up getting it fixed permanently by an outside mechanic that had zero lotus experience. He also mentioned that whoever had been under the hood before did not do a good job putting the car back together. It's obvious they were in a rush.In conclusion, don't buy a Lotus until they get better support out here.
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September 2020 by Elyse Narasimhan
DO NOT GO TO THIS SHOP!!!!?My lotus sat there for months waiting for pretty basic work to be done that required no parts to be ordered. After it was there for 2 months we had to start calling asking when our car will be ready. They finally called and said the car was done we went to pick it up and literally NOTHING was done.Then they had the nerve to tell us to our face that they were doing us a FAVOR by working on our car!!!!Poor work, poor service and the people are incredibly rude. I wish I could give negative stars
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November 2019 by Doc Strange
Amazing organization
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October 2018 by Paul
Great Lotus shop run by true car enthusiast. Well worth the drive down from Oklahoma. Richard and the team have such a great attitude. Best atmosphere and work quality of any car shop/race team I have had the privilege of using. I will be back!
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October 2018 by Richard South
Expert parts and service for Lotus Jensen-Healey TVR and more
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October 2018 by Stacey Haggerty
Experienced technicians and great customer service
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October 2017 by stacee oneil
Staff is awesome always willing to help and very knowledgeable
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October 2017 by Sergio sainz
Great place for Lotus repairs.
