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February 2024 by kayla popplewell
The customer service is top tier ,the store manager Raul is an angel!!!
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February 2024 by Rachael Michelle
I came here after leaving stonebriar tmobile. And thanks to Asia again she helped me with my watch and phone.
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February 2024 by Will Hancock
Went in to upgrade my son's phone and was told I couldn't do it without changing my entire plan, (I have 5 lines) and of course it was at a much higher rate. Apparently, there was "no other way" to upgrade without doing everyone's plan. Sounded fishy, so walked out and went to the Addison location and upgraded within 10 minutes. Shocker, no upgrade plan needed. TRY BEING HONEST WITH YOUR CUSTOMERS
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February 2024 by Alyssa Montoya
I traded in my phone yesterday and had a nice and easy experience thanks to Jessie! Loving my cute lavender iPhone 14 a new watch :3
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February 2024 by Arlen Vera
This is why I don't like coming into the T-Mobile store they will not listen to you and make you think you are getting a deal when it's not what you need or whatMiguel help me at this location went to purchase either a pixel 7a or a moto g stylus I had already did my research and knew what I wanted but once I went to check out Miguel ask some guy a question and I ended up with 3 trackers and a downgraded phone. Left with 3 trackers and had to come back for the phone since I had to do a trade in but after doing research on the phone they were giving me for free I knew I wasn't going to be happy because it wasn't up to my standards for work and I wouldn't be able to upgrade for 2yrs so I went and got the phone I wanted from another store . I did return back to this location to return the tracker because they said I would only be charge 5.00 a month but when I got my bill it was $4 for each device that I didn't want in the first place ..and ASIA help me with the return Miguel walked up and still attempted for me to keep the trackers for a 5month credit I told him I don't want them. I had to pay a restocking fee but had customer service credit back to my account ASIA was helpful during my return process she was very sincere after notice how unhappy I was and I felt that if I had her help me the first time Im sure she would listen to me and I would have left a happy customerAfter this experience I won't be coming back to this store and don't see myself staying with T-Mobile much longer they don't have contracts but the have promo that will have you locked in for 2yrs so ask questions before buying
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February 2024 by Jacky Penagos
Lied about how much everything would be.
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February 2024 by Anthony Waters
Johnathan was awesome!!! He helped me set up my wifi and helped my son get a watch!
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February 2024 by Lilia Rocha
Jonathan and Flor were really helpfully
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February 2024 by Neyder Huerta
I love going here and Isaac's attention is the best of all
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February 2024 by carlos maya
Excellent place ?? very good service, very kind people...especially Miguel, excellent treatment and very successful in his work...!!! I recommend him 100%...
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February 2024 by Carmina Carter
I recommend going to this location, because of the friendly staff and atmosphere. Look for Miguel who helped me with a smile and great personality. I had problems with my phone and he promptly helped me to solve them. Awesome person…
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December 2023 by TurboFatbitch
They dont have a ladies room, hope you're not waiting long to talk with a rep...if they'll even acknowledge that you walked in
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December 2023 by Stephanie Perez
Miguel was very helpful! I came in to change my screen protector and he did a great job, also gave me a lot of information on upgrading my phone and how much it would be :)
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November 2023 by DD FC
Hondo excellent!!! My go to guy for me and my family.Vanessa - excellentCarlos-excellentEntire staff Great Service
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October 2023 by Artisha Willis
Flor and Asia were extremely helpful! They were able to quickly help me replace my lost phone and even helped me save money doing so! Thanks, ladies!
