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December 2022 by T Martinez
DO NOT TRUST THEM THEY WILL HIRE OTHER COMPANIES TO DO THEIR JOB AND NOT PAY THEM.
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December 2022 by Amy Schellhaas McClellan
We redid our kitchen, laundry room, powder room, and 2 fireplaces. We worked with Star Interior Resources, the sister company of Star Floors, as well as the other sister company, Starpower Appliances. After much more personal effort than expected, we are happy with the final outcome of our remodel. The project quoted 8 weeks but took over 6 months, not dependent on product delays. The company lacked consistency and attention to detail, but most disappointingly, management displayed sheer apathy to customer feedback. You should reconsider if Star Interior Resources will truly provide the turnkey, custom experience they claim to offer.
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December 2022 by Trent Stephenson
We wanted to redo the floors in the kids’ playroom and Phil and his team exceeded expectations. They were easy to work with and finished the project faster than expected. I’d definitely work with them again in the future.
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December 2022 by Robert Littlejohn
Dealing with their interior resources division was worse than a divorce. Happy with the end result, but hated the process. They turned a six week bathroom and closet remodel into a nine-month nightmare. Changed subs so often no one knew what had been done or what to do. Lost numerous expensive plumbing parts. Claimed that agreed work was not included months after beginning. Changed the design without approval. Blamed me for everything they could. Stopped project before punch-list phase and insisted I pay retainage on unfinished work so I could claim a warranty fix. Then, Claimed aspects of the work not covered by the warranty because they didn’t do it. Of many projects in six different states, this was by far the Worst construction experience ever! Run! Run! Run to anyone else!
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December 2021 by Ricardo Schwartz
Stay away from this company ,really bad customer service , the final product it is a disaster , every thing they touched was not done correctly really a nightmare , the company ruined my marble back splash , the fooling , and the stairs leading to the second floor still not done , because they do not have the skill to comply with the city code , I gave them a chance to come back and fix the mess this company did to my house , but nothing ,Rich the general manager is a man that does not stand behind his word , and is not to be trusted ,do yourself a favor , go do business some place else.
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December 2020 by Jack S
They do not honor their warranty.
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December 2019 by Lynn Langford
Great folks to work with. Came out on a short notice and did a super job.
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December 2019 by Julie Clemons
Top quality! Craig was so easy to work with, addressed all of my questions and concerns and made me feel incredibly confident and informed. The craftsmanship was top notch. I have an eye for detail and as a local realtor I see many homes. I have used star floors in my personal home and will continue to recommend them to clients and friends. You will not be disappointed!
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December 2019 by Kelly Peters
It was a struggle to reach Joe and get my appointment set from the start. I had call the home office, speak with his boss to get a timely response. He set the appointment and the afternoon before my install he sent me a text message (didn't pick up the phone) to tell me the shipment had been damaged and they needed to reschedule. I rent my home and altered my rental schedule to accommodate the install appointment and then had to cancel booked renters to accommodate the reschedule. That's two times lost income for me and when I asked how I would be compensated for the lost income he said "they don't offer discounts"The install went fine but that was the last I heard from Joe, no follow up to see how it went, nothing.It does't matter how nice your floor installation is if your sales reps are horrible at their job. I would never use this company again after dealing with Joe.
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December 2019 by TJ Abatelli
They tore the carpeting when stretching and covered it up. Now after a year we have a hole in the carpeting in the middle of our floor. We are now having to pay someone else to fix it. They also used roofing nails for our transitions. After complaining they redid it, but I still get stabbed from the tack strips that were not fixed. I would give 0 stars if possible. The installers did not know what they were doing. The customer service person did help fix a few things, but they also told me I was slandering their company. I sent photos of the terrible work they did which resulted in a $200 discount and we still had multiple issues which were never fixed. They charged us the rest we owed them before fixing any issues and then stopped responding to us.
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December 2019 by Steve Bucher
Was contracted by Star Floors to complete work at 7 projects. Showed up on the scheduled day of installation to find multiple trades trying to work on top of one another. Once the project was cleared out enough for us to complete the work, they were behind schedule with the end user and tried blaming all the trades on the project. After the work was completed and invoiced Star Floors ignored all calls and emails for months to avoid paying their bill. Finally got the attention of a J. Vargus who finally approved a short pay after 6 months of ignoring the companies that actually complete the work for them.I would NOT recommend any company working for Star Floors in any capacity due to poor scheduling, responsiveness, details, and the fact that they do not pay their bills.
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December 2019 by Susie Costigan
I could not have been more pleased with the experience from start to finish. I was under a huge time constraint and Craig Downey got it done. I will recommend Star Floors to everyone.Susie Costigan
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December 2018 by Autumn Mounsey
Ordered new flooring. Delivery and installation was quick and seamless. Thank you!
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December 2018 by Yosney Rodriguez Diaz
It's a pity that they hire good workers and do the work and then Josha Vargas, the company's contractor, scammed money from the workers, such as me, who works for them and doesn't pay me for work, and because of people like that man, that company is not good, my Personal opinion since I was a worker for her.
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December 2018 by Chris T
Star Floors did an amazing job on my floors. Replaced the carpet in my guest room with hardwood. The entire process was well managed and professional from expert advice (Craig) when choosing the wood, to scheduling the job to the logistics of getting the floors done. Everyone on the team was polite and helpful and went the extra mile to do make this a great experience.
