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October 2022 by Troy P.
Took 20 minutes to make a double shot of espresso with an ounce of milk, and they didn't even make it right the first time. On top of that, they added on an extra $2.35 just for the privilege of changing to the blonde espresso. No other location has ever done that.
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August 2022 by Aric Stroop
Terrible!! Trash! Waited 20 minutes for food while a person who posed as a manager was just chilling in the back. Then another 10 minutes after she made everyones food behind me. Then when I told them they acted like they didn't care at all and ignored me. So I went back up there and got brushed off again. I asked for the manager and the lady who asked who the manager was posed as the manager and blamed it on the girl working the front desk. I'll be back another day to talk to the real manager. I shouldn't be surprised. I guess that's why you work at Starbucks.
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June 2022 by Kim Wong (kimawonton)
The staff working the Starbucks next to gate 7 are basically worthless. I’ve never been to a Starbucks with worse service. You’re working at a Starbucks in the airport knowing people need to catch flight, so making sure orders are made in a timely fashion is of paramount importance. These people don’t seem to understand that. The staff working this Starbucks were rude, unhelpful, and they were moving at a pace that would make flowing molasses look like it was moving at F1 pace.
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June 2022 by Taylor Pacheco
Place was incredibly dirty. Woman working there with pink wig dropped 10+ sandwiches on the floor. Grabbed them and shoved them back in the fridge. One stayed on the floor (under her foot). She kicked the other under the counter. The sink was disgusting and the 'oven' looked like it was from the 70s (chipped paint, etc). Gals making the drinks were nice. We were going to order food but it was so unclean we were concerned we would get sick. No way this place would pass a healthcare inspection today...
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June 2022 by Amber Bradshaw
Extremely unsanitary! Watched Starbucks employee push the garage down with their hand(no gloves on) after pushing the garage down they grabbed the sugars and stoppers and restocked. Without washing their hands. This was the Starbucks at gate 13. Hopefully they washed their hand before going back to work. Dangerous and disgusting! Please do better.
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June 2022 by Josh Bennett
Obviously, being in the heart of an airport, they are extremely busy. Expect a 10+ minute wait for your order. Most people get frustrated since they order right before their plane is boarding.That being said, my orders are made correctly and the employees are friendly. I do think the pricing is a bit more expensive than traditional Starbucks.
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June 2022 by Curtis Petitt
Poorly run location. They get backed up pretty quickly and take over 20 minutes to produce food and drink orders without warning before ordering. They also don’t refund. I had to leave to board a flight and was out $15.
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April 2022 by Melissa Henry
I’m sitting here by gate 6 stood at the front ready to place my order around 7:30pm- 3 4/23 employees on duty and as i stood there for 3-5mins nobody acknowledged me ensured they had their backs turned purposefully and could not simply say they were closed- a young Hispanic man 3rd employee came from backroom and was the only one that stated anything. Ridiculous- RM/DM please pull surveillance at this location. It’s 0 customer service.
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April 2022 by Angela Bell
They just charged me 6 dollars for a ice vanilla latte with no coffee in it, and of course they didn’t care. Nasty!!! Skip the Starbucks at Dallas Love Field.
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March 2022 by Claire P.
Waited 40 minutes in line and when I finally did get my drink, there was so much milk I'm not sure if they remembered to add the espresso.
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February 2022 by Desiree Acree
This Starbucks is in a large, international airport that has flights arriving and departing until well in to the late evening and all nightime hours, and they close at 5pm. Everything they had, as far as juice and water drinks, as well as chips and other snacks, just left sitting out, it didn't even look closed. There were 6 people in line before one of us finally saw a tiny sign letting us know their hours. Not good unless you fly during business hours.
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January 2022 by Gregory Tomlinson
Absolutely not fit to run in an airport. Flew in to Dallas a couple weeks ago and had to board my next plane in about 30 minutes. Ordered food and two drinks with 20 minutes to board. Received the food fairly quick but waited about 25 minutes until they called for last boarding and only got one of the drinks before leaving. There was a crowd of customers waiting for drinks from 5 workers and maybe 8 drinks were produced over the 25 minutes. It was bad and I will never buy from this one again when passing through here.
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January 2022 by Valeria Gonzalez
Heard one of the workers get into an argument calling a customer a “cheap b******* and then proceeded to say “yo mama” comments to the customer. Unbelievable she hasn’t been fired with all these bad reviews about her.
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January 2022 by Jeff Marshall
Opened 15 mins late, have no coffee, average about 10 mins per customer.
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December 2021 by Blake Gieseking
Apparently “closing at 9” means that you refuse service starting at 8:45. Absolutely ridiculous. Just wanted a refill on black coffee, which they are going to dump down the drain anyway. Unfortunately it’s the only place to get coffee so they win.
