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February 2024 by Jose Guanajuato
I bought a room, went to see the room and discovered the room was filthy and the bathtub was not cleaned. When I went to address this issue to the front desk, they told that they could not do anything about it and also told me that I could not refund me for the room. All of this had happened in 8 minutes. I would recommend staying home than buying a room here.
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December 2023 by Rhayne Lyte
The hispanic lady who does background checks violates the 1971 fair credit reporting act.She will not let you see you background checkShe will not give you the background check companies information for dispute.She will laugh in your face when mentioning that this is a violation of federal law.Don't expect management to follow the law around here. They make it up as they go along. I will be pursuing litigation against this individual.
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December 2023 by Pierre J.
Subject: Urgent Complaint Regarding My Stay at Sterling Hotel off Royal LaneDear Sterling Hotel Management,I hope this message finds you well. I am writing to express my extreme dissatisfaction with the experience I have had during my stay at your establishment. Unfortunately, my encounter with the front desk, specifically the chubby Hispanic woman, has been less than satisfactory.Upon my arrival, I felt targeted by the front desk staff, particularly the aforementioned woman, who exhibited an attitude throughout our interaction. After being in my king suite room for just one hour, she accused me of smoking and requested that I step out of my room for an inspection. When I asked for a moment to dress, she left, and upon opening the door later, she was nowhere to be found.Later in the evening, my girlfriend and I discovered a roach in our bed, adding to our frustration as we had already dealt with roaches since our arrival. Despite bringing this issue to the attention of the night shift workers and requesting another room, my pleas were denied. Even when I sought a refund, I was met with refusal.The only offered alternative was to endure the night in the infested room until the manager arrived at noon for our check-out. This level of customer service is unacceptable, and I am currently in room 311 awaiting the manager's presence to address this matter and process a refund.I sincerely hope that you address these concerns promptly and take appropriate action to rectify the situation. Such poor customer service tarnishes the reputation of your establishment, and I trust that you will take the necessary steps to ensure a more pleasant experience for your guests in the future.Sincerely,Brooklyn Heyland
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August 2023 by Julie Hayes
This place is disgusting!!! Roaches for sure!! Stains everywhere. Smells gross!!! Wouldn't stay here again if you paid me!!! Warning if you don't like bugs and nasty smells DON'T STAY HERE ?
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June 2023 by Veronica Taylor
This hotel is amazing, I had My Quinceanera back in 2005 and My Mom had her Wedding back in 2003. The ballroom is so Big and Incredible and My Brother had is Graduation party, but the A/C wasn't working so it made the room too hot, still had a good time. Definitely would come back again ( hopefully the A/C would work )
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June 2023 by John Cleaver
As a long-term facility, it's very reasonable. They accommodate longer-term, weekly, and monthly clients. It's older but was once a premiere hotel.It has nostalgia.The rate for monthly is quite good compared to others I have looked at. The facility is nicer and safer.
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June 2023 by Albert Breedlove
This place is infested with BEDBUGS AND ROACHES IT'S NASTY my girlfriend stays in there I am going to sue them And get code compliance to come down here.
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April 2023 by Darryll Williams
Ahhhh, The Stuuurling! Simply the best Halloween hotel in the world. Careful, Careful…. much history here,
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April 2023 by darryllw2023
Elegantly beautiful and scary. ghosts abound. tread carefully my young traveler. If you brave this historic edifice, may your soul stay intact. It’ll draw you in with its harmlessness, but that’s during the daytime.
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April 2023 by Justin Finley
The lobby is very clean and looks good. Until you go upstairs and start going down the hallways. Carpet is disgusting and some of the doors are dinged up and honestly look horrible. Walls are dirty, etc. At first glance pretty nice, but in total, I myself personally would not stay there, unless I needed to.
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February 2023 by Martin Mendoza Jr.
Very rude security and Locked out of my own room. Ridiculous.
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January 2023 by Jeremy Power
Wow. I went to meet a girl I had met on Tinder who was living there. We planned on meeting in the Lobby and going to the Sports Bar. I walk in and the desk clerk doesn't say hello or welcome but does say "WHAT ROOM NUMBER?" caught me by surprise I was like uhh I don't know and she continued to make me feel unwelcome I told her I was meeting a resident in the Sports Bar.I walk into the Sports Bar and the bartender literally goes "what are you doing in here" all nasty. I was like I'm meeting someone here..Just terrible customer service. Im a truck driver I make $180K a year and they treated me like street garbage. Nasty people.
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January 2023 by FayedemAll Maze
This place is invested with BED BUGS!! & FILTHY SMELLS, LOOK, & Staff Adds Xtra False charges to certin African American Resident(s) Accusing of damages to already Horribly consitioned Rooms!!?!"This place needs: A UNDER COVER HEALTH DEPT CHECK UP ASAP!"?
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January 2023 by FayedemAll Maze7
This place is invested with BED BUGS!! & FILTHY SMELLS, LOOK, & Staff Adds Xtra False charges to certin African American Resident(s) Accusing of damages to already Horribly consitioned Rooms!!?!"This place needs: A UNDER COVER HEALTH DEPT CHECK UP ASAP!"?
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December 2022 by FREDRICK 24.7.365
The staff here is friendly and alert that's a good thing. Please keep up the good work and may the New Year bring more good blessings.Peace, Health and Wealth Always ??❤️
