-
March 2024 by Sonya Woods Rose
The manager, Jamia had me waiting for more than 15 minutes !
-
February 2024 by Ninia Linero
Poor customer service experience
-
September 2023 by Alexis Marie
My sister and I were a little confused by the 50% off sale sign and we thought our shoes were gonna be on sale but it was only on selected styles ): but thankfully the manager named Jamia ( sorry if I slept that wrong) she gave us a 20% off for the confusion and she was very sweet and friendly !!
-
August 2023 by zenetra burkley
Went in to exchange a pair of shoes. They didn’t have my size so they called around to several stores to see if they had the shoes in stock. The ladies(one is Stephanie) who helped me were patient and their customer service skills were amazing. My shoes were swapped and shipped the same day! I’ll be back to the store.
-
February 2023 by Mag Rob
I hate that all the girl employees just look you up and down and dont greet you at the checkout. I tried to return something and without even looking at the item ir receipt they said i couldn’t do the return because it was final sale, even if it was final sale they could have at least checked and not have been rude about it. I was able to return the item online but it was just a horrible experience and honestly felt humiliated at the way they thought i was dumb. The managers attitude was just very high school mean girl
-
November 2022 by Anne Root
Maddie at the Galleria location is wonderful and so sweet. She was so patient and helpful with finding the right size for me in a specific style that I wanted. We had a great experience at this location thanks entirely to Maddie's kindness and professionalism. :)
-
November 2022 by Sun Kings
Stephanie helped me find a shoe over the phone that I had seen at the store earlier in the day!!! And put them aside for me once she found it!! I had no idea the name of the shoe and I couldn’t find it online neither and she was a major help!!! November 9 !!!
-
October 2022 by Yolanda Jacobs
I went to the Dallas Galleria location this evening about 40 minutes before closing. I had a Visa gift card that wouldn’t be available until about 2 minutes after the store was to close. They were holding a pair of boots for me which was the last pair in my size and they couldn’t hold them overnight. A very sweet, kind, professional sales lady named Jamia came to the rescue! She said not to worry that she was ring up my item when the gift card funds were available at 8:01pm. I want to say to her, Thank you so much for your kindness and professionalism towards me today. I hope that everyone in that store is as sweet as Jamia (spell check)I look forward to shopping with her again.
-
October 2022 by Kiauna Beatty
This store customer service was great! The store manager Jamia and Salvador was really nice and helpful. They offered me new ideas of combinations I could put together with my outfit! They were great, I’ll definitely shop here again!
-
September 2022 by Denise Williams
Very friendly service and attentive staff members. All the young ladies was pleasant.
-
January 2022 by Crystal Jones
Terrible customer service. Another location called and asked them to hold a shoe, gave them my name & informed them of what time I would be there to pick it up but once I got there they had sold my shoe. It’s unprofessional & shows their level of integrity. Of course nobody took responsibility for it.
-
November 2021 by Luis Valdes
“You don’t have a mask then you can’t shop here”..what a warming welcoming salutation!! This is not only about this store, it is about the future of our country. Where are we headed with this level of intolerance?! The young lady at the entrance of the store didn’t even ask if I had a reason for not wearing a mask (which I do not, nor did I try to argue against their policy). But, if there is such thing as “zero tolerance”, there is nothing that prevents you from treating people with courtesy and making them feel appreciated for showing up at your door and making your business grow. Pretty awful experience!!
-
November 2021 by BYRON B
Great location ! Highly recommend
-
August 2021 by Sonja Robbson
Crowded but it was worth the wait. Store nice and clean. They had exactly what I was looking for...
-
August 2021 by Julian Gabriele
Not the biggest store but it's okay...Customer service wasn't the best but good for the USA ?