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July 2023 by David K
It's better than Alamo Draft House, not as good as Cinépolis. I love they Autograt your tabs! In and out, sign and go!SMG needs to pay staff better!
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July 2023 by Jeremy Campbell
My debit card number was stolen from one of them and used again at the same location. They drained my account, and when I called the theater, the GM apologized, said this had happened before, and he could not help.I had to cancel my card, my account is at zero, and I'm trying to get my bank to refund the charge.
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May 2023 by Braeden Mack
Did not know they add on gratuity, nor was I told by the server. The servers were kind of rude and rushed you. Not a pleasant experience. There are way better options out there for what you get from this place. Will not be returning for a second visit.
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May 2023 by MICA
they over charge my credit card several times and none call me back and also, terrible service at the movie teather. Not reccomended!!
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March 2023 by Paradise Greg
This place is a complete scam. Let me start off by saying stay away from this place! I purchased tickets online, drove a hour there, arrived and had to stand outside for 20 min past when my movie was suppose to come out. A guy comes and tells me that the movie time I purchase is not able to watch but you can buy tickets online still for any movie time. I ask for a refund and the GM tell me I’m not able to receive a refund till after 3pm. I left called back later and ask to speak to a manager. The manager tells me they do not do refunds and then ask me to giver her my card number while we are on the phone. DO NOT GO HERE OR BUY ONLINE
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December 2022 by Jeannet Sebola
This place has too many horrible reviews to risk going there. . It's giving me anxiety having to book tickets. Ima sit right here.
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July 2022 by Sergio Diaz
If a manager at your theater tells me to go to another theater because the seating I purchased are dirty and broken instead of offering to help. Then that is a problem with training and theater maintenance Andres Esquivel needs to step up his theater. At least give me a refund to movie showing I didn't get to see since the manager is more concern with his power trip then taking care of his customers.
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June 2022 by Georgia Green
I asked for a seltzer water with a lemon . They gave it to me in a small glass and said I would be charged for a refill. I asked why. They said it comes from the bar. It is on the Pepsi tab of the soda machine. The manager on duty still insisted it was a bar drink. Even though the worker said they got it from the soda machine. It was not put in a soda glass. I will never see a movie here again. I tried calling corporate can not get anyone on the phone. This happened the morning of 6-2-22 at studio movie grill highlands Arlington Texas. Sk if you are diabetic and don’t or don’t like diet soda studio movie grill will not give you a seltzer.
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June 2022 by Ann Vaughn
I had a great experience on opening weekend of Top Gun with my party of 7. No issues with pre-purchase of movie tickets. Our seats were great, the dining experience fantastic, and food was good.
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June 2022 by Dennis Sebring
What a joke arieved at theater 25 mins.before start of movie, only 8 people in line yet it took almost 1/2 hour to get our ticket. One person. wanted into a movie that had already started took over 10 minutes to get a manager to aprove, person next in line had an issue.with deciding what seat and movie than a credit card issue, 10 mins later we finally made it to counter.1 ticket station open Almost half an hour to get tickets
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December 2021 by Abdul qadir
Its to much bad
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February 2021 by Hanaan Howard
They never picked up the phone or called back (I’Ve called 3 separate times). SMG charged my card a total of nearly $70 (2 incorrect charges). 1 should’ve fell off and didn’t, and the other should’ve been corrected, and wasn’t. Management is a joke and apparently so is corporate.
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February 2020 by Cody Johnson
I used to work there and they never game me my last paycheck
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November 2019 by Joe Baker
We love the venue, locations & value! Good job.
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November 2019 by Tabora Laster
Great place! They take great care of the customers and employees.
