-
January 2024 by Meadera Beelieve
I’ve been to this shop about 3 times. First time was a simple oil change, then other 2 times was for a A/C issue.When I called to get a general idea of the quote, the male owner was very helpful and provided a good estimate of how long it may take to fix the issue. However, once I called back to schedule, the female korean owner gave me a totally different answer and ended with “it is what it is”.Fast forward to after getting the car back after the first repair, in about 3-4 weeks, the same issue occurred again. I called back to see if they can take another look at it, and the male owner says bring the car in, and they’ll look at it the same day. Of course, I called back to schedule, the lady owner answered and says “who told you we could do that?”, “well we can’t do that in time”.I decided to drop the car off and told them I will come back in 3 days and hopefully you will have a chance to take a look… On the pick up day, the lady owner called me and said “there was a very small valve that needed to be changed so we will just charge you for the part and no labor”. I thanked her on the phone and when I went into the shop to pick up, I was greeted with the full charge of the service.Oh by the way, I’m not sure what they did, but my AC is still NOT working and the repair was not cheap.If you decide to go to this shop, make sure you have every conversation documented, otherwise 3 different people will quote you differently(horrible communication skills between owners and employees I had to show them texts and email to prove that I’m supposed to pay xyz amount). Also, no hate but I just thought it was so odd that they have their younger (daughters?) associates to handle little duties; driving the car into the shop, managing the keys, and speaking to the customers over the phone…etc. I’m sure they know how to drive cars, but they look like they just got their license last year.The biggest issue here is, my car was never fixed.
-
January 2024 by LRJR
Excellent service, mechanics, and prices were comparable
-
November 2023 by Jun Choi (최준석)
Very professional. They found and resolve issues others could not. And price was reasonable. I highly recommend this place.
-
November 2023 by Jovita Sanchez
I took my truck in for an oil change and my truck came out with other problems. The office staff is friendly but the mechanic who helped me is Hispanic. He is a fraud, according to what I check the truck for other things without asking him. I don't recommend them. something for you to come back to if I'm very upset since I left there my truck is bad and before going to the oil change it's in good condition ?
-
September 2023 by John yoon
I’ve been going this place for a while because of the ‘male’ owner seems kind & honest and of course, the quality of work.However, I was so disappointed from their ‘female’ associates the other day and won’t be back to this location anymore.As a business owner myself, if I dropped the ball, I’d absolutely do whatever it takes to make my customers happy, but these associates argued, didn’t want to be responsible and wanted to charge more for lack of communication.Here are the things they need to improve in order to survive in this business:1. Better communication with your customers2. No surprise/charges after initial estimates3. Wait period…when I’m there to pick it up. I was told it’s ready to go and when I get there, it’s not and I had to wait 30-40 minutes all the time.4. 12 yrs old rental car needs more attention*When you rent your car, make sure to ask them how long it’s going to take, otherwise they will charge you every single day even the part(s) arrival gets delayed.This was the worst experience from the rental car, they don’t understand how rental car period (24 hour basis from the moment you rented) works and I had to explain regarding this..??♂️
-
September 2023 by Jay & Meaghan Semple
Wow, so glad I went to Sun Express. They were so kind and helpful. They were really busy and I came at the the end of the day, but I am thankful I stayed. I wasn’t familiar with the area and had a long drive home. I searched the area for oil change/tire places and there were so many. I read some reviews and made some calls and decided to go to Sun Express. Glad I did.
-
September 2023 by Richard Chong
Very solid service and speed. Had to repair my AC, estimate was fair and repair was done in the same day. Straight to the point and no upselling!
-
September 2023 by Aquib Syed
Family ownedThey treat you like oneHighly recommended
-
April 2023 by Christy A.
Terrible customer service, whoever answered my phone call would not help me and obviously had no interest in speaking with me.
-
March 2023 by Don Jones
Have been here for three things first an accident to rear of vehicle than replacement of parts on front end and alignment finally for an inspection. Each time the staff completed the work in a timely and professional way. Am very pleased with this company
-
February 2022 by namwon kang
This place was awesome. The owner is very integrated. I highly recommend it.
-
July 2021 by Ghost Lee
Came here for the first to get some parts instill and they were very friendly and very organized and they do a very amazing Job and prices was great.
-
June 2021 by Danny L
Got estimates from 3 different places in the Dallas area. These folks fixed the AC in my Kia Soul at a more affordable price (30-50% cheaper!) than anywhere else, and I didn’t get the feeling like they were trying to scam me by selling me stuff I don’t need. They took me to the car and showed me exactly what was going on and why and were very friendly the whole time. I asked a whole lot of questions and they never once got defensive. This place is definitely now my go-to mechanic for as long as I live in Dallas.
-
March 2021 by S.Nicole Park
THE place I trust for my car.They are honest about what what is needed, provide quality work, and the cost is lower than other places.The owner was a long-time mechanic at Lexus Dealership, and Really knows cars, not just Toyota/Lexus.I come here for auto works despite the fact it's a long drive, because of my peace of mind, wallet, and my car are worth it!
-
January 2021 by John Lim
Took over than 1hr for just arraignment. And they can't do right arraignment & try not to explain why. Told me that I have to change all suspension system of left front wheel to fix it... still charged for arraignment. I'll never go back.
