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February 2024 by Bad 2 Da Bone
Gustavo provided excellent customer service. He was friendly, helpful, and knowledgeable. In fact, he went above and beyond to make sure my Bluetooth and Apple Watch connected properly. The store was clean, organized, phones and accessories in stock and all associates were friendly. Appointments are available so there was not a wait at all. This will be my go to for all in store purchases. - Dalana
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January 2024 by Cheryl jiles
Ms. Dianna w\T-Mobile was the most patient & kind Mobile expert I’ve ever encountered. Her customer service and professionalism skills was the top of her class. Thank you so very much Ms. Dianna! ❤️? ????
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January 2024 by Aracely R
Recently switched services from Verizon to T-Mobile and the staff was amazing ! Very helpful and answered all my questions . The store is extremely clean as well! Will definitely recommend to family and friends !
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January 2024 by edward berrios
Customer service is really poor. Dajana Looks like she doesn't wanna be there or help anybody. I'm going to a different store
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January 2024 by Carlos Suarez
Vanessa was amazing and helped us to get us what we needed. We had to come back finish up but since Vanessa wasn’t here the other workers helped us and MY GOD we had to jump through every dang hoop. Very difficult but Vanessa solid she’s cool
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January 2024 by Tabitha Grant
I went to T-mobile in Casa Linda to purchase a phone and another day to get help with downloading a program. Both days the professionalism, knowledge, and patience of the staff was outstanding. Specifically, Mr. Gustavo. So far, this location is the best.
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December 2023 by Danielle Dunbar
My experience here at the Casa Linda location was awesome! Everyone here was super friendly. Gustavo helped me today. His kindness and heart warming smile in one of the busiest hours in his day, was so nice. Great team member with such great energy.
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December 2023 by Demarcus Irving
This location is Awesome! Gustavo helped me and my wife so much!! Another associate greeted us soon as we arrived and signed us in. The wait was not long and other customers appeared to be enjoying themselves as well. Now this is our new store. Keep up the great work!!
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November 2023 by N
Gustavo is professional and then some! Cannot say enough about how great my experience was! Knowledgeable, answered any and every question. This guy is golden
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October 2023 by Brittany Kelley
My experience at this store, and specifically with Francisco, was above and beyond. Francisco was extremely knowledgeable and patient with my questions and when I finally decided which Apple Watch I wanted - he moved mountains to help me get it ASAP before I left town. Just stellar service all around.
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October 2023 by Palma Hernandez
Went in to upgrade my daughter’s phone, what a great experience. Waited on by Gustavo, excellent service. He was knowledgeable, and really found the best options for us. Could not have had better service. The whole store seemed to have a great crew, working together. Really impressive.
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September 2023 by David Nuckols
Horrible service. Walked and waited which was fine, sat down. The guy started to through my options for a non working phone and walked away. He came back 10 minutes later the T Mobile app on the tablet crashed. Said I'd like to purchase a new phone as it was going to be a few days before a replacement was in. I asked to see phones, he said he would be back in 10-20 minutes and then started helping other customers. I walked out and whet to the Knox store where I had wonderful service. Walked out with a new phone in hand.
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September 2023 by Maria Fernanda Tinajero
I went to get a new phone to this store and I got to say this is the BEST Costumer Service I've ever had. Herbert was the one that helped and he explain to me the process very clear and he was very nice to me and my husband. I would definitely recommend this store that is why I give them 5 stars. I will continue to come back to this store. Very happy and satisfied with the service!!!
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September 2023 by Monique Amado
Stopped in to top up my phone about a week ago and Yahveh gave me great customer service. He definitely knows his stuff and deserves his "mobile expert" title. Friendly, helpful, personable.
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September 2023 by Michael T
People seemed nice. I wanted a new phone and was looking for an unlimited data phone and Hotspot plan. They sold me what I was told as unlimited plan... it was a lie. Unlimited phone data but only 50gig Hotspot. My mom died and we're selling the house so I can't get real internet. They promised it was unlimited Hotspot too, but it was a half truth. I just got a new game and got halfway through downloading it and it went to to 600kb and then 68kb but supposed to be reduced to 600kb..... the second half of the game says 17days to download.. 17days!!!!!!! So much for honesty now days. I would have paid more for an unlimited Hotspot.
