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February 2024 by David Pire
Absolutely the slowest employees in a store that I have ever encountered. When only two people are working and there are people that have been waiting over an hour you should try to speed up your work speed from tortoise. Then when an employee finally greeted us, he said he couldn’t help me and I would have to call customer service notwithstanding the fact I had accomplished the same thing in the store in the past. I told him that was inappropriate for a customer to wait that long to even be greeted let alone not helped. He laughed at me and said in a sarcastic voice oh to bad. Maybe it’s time to seek a new mobile carrier and give up T Mobile after 20 years of being a customer.
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January 2024 by Hailey Brumett
Paola was an amazingly sweet and professional tech at T-Mobile! We had fun conversations while she distracted me from this hectic life! Recommend this store to anyone if you want efficient, safe, and fast phone plans set up. It was my first time getting my own phone plan and she helped me through the whole process to get a unlimited plan at a good price!! Thanks again Paola and T-Mobile!
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January 2024 by Tawfique Ali
Great customer service. Good prices
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January 2024 by Skoty Jecker
Eli and Byron are both so amazing. Customer Service at its finest! Eli stayed past closing hours to get my family plan all set up. Eli made my transition from At&t to TMobile painless. Thank you!
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January 2024 by Cyndi Collier
The young lady that helped me was very helpful and knowledgeable.
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January 2024 by Erma Moore
Helpful staff. Assited my husband with his Applewatch.
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December 2023 by Cristian Ruiz
Terrible customer service.If you want to waste your time, it is highly recommended since you will have to wait between 30 - 45 minutes to be attended to and if you see them because they do not serve in order of arrival.
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November 2023 by Proverbs women
Mayra was simply an amazing and patient, switched back from Spectrum
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September 2023 by Luqman Bin Jamil
The best one in all Dallas. Manager Victor and Jousha are very helpfulI will always recommend
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September 2023 by Paola Rodriguez
I visited many T-Mobile locations but this is by far my favorite. Customer service is everything to me and they definitely went above and beyond from the moment I walked in to the moment I walked out! Everyone was extremely friendly and it looked like everyone enjoyed working there! Thank you for making this a great experience!
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September 2023 by Shreeya Manandhar
They really care about their customers and go extra mile to make us happy. I am happy with my mobile expert who provided with solution for my phone.
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September 2023 by Nayeli Hernandez
Great customer service. I will be coming back! Thank you, Hector, for taking care of me in a timely manner.
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August 2023 by Eric Madrid
I called ahead to see if they had the phone I wanted to purchase before making the trip. I spoke to Josh and he confirmed they did have it in stock, so I went ahead and visited the store. The employees here actually look happy! I was greeted immediately and since there was only one other customer in the store, I was seen right away. The visit was so smooth, I must have spent no more than 25 minutes there. Josh and the other employees were very professional, they knew what they were doing, and it was probably the best visit I have ever had at one of these places. It's such a pain going to these places, but if I ever need anything else in the future, this is the only location I will come back to. Keep up the good work and thanks for making my visit painless!
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July 2023 by Danny Hinton
Was able to get three lines switched over and get new phones in the process, Josh Allen made the transaction very easy and smooth. Would recommend everyone go here!
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July 2023 by Kathryn Skatell Kskatell121
Ivan is so helpful he deserves a big raise :)
