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March 2024 by Pat Krepper
Very busy and crowded, must have gone at the wrong time.
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February 2024 by Gregory Sosa
It is the worst service store that I have visited, terrible customer service, I do not recommend this store at all.
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February 2024 by mike thompson
Rael is a great guy, helped us a lot!
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February 2024 by Rashad A.
Great Store.
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February 2024 by Magalie Nia
Today at this T-Mobile store(13301 Midway Rd Ste 200), I received the poorest and worst customer ever all my 20 years with T-Mobile.This customer service person( a young blonde gal) has no basic customer service skills and knows nothing about her work.She was dry, nonchalant, rude, giving one word responses to all my inquiries; clearly not knowledgeable about what she was saying and not eager to assist either. The whole experience was like pulling teeth.Upon asking for a manager, she was quick to let me know the manager was already gone for the day.I asked for her name and she had the audacity to ask me why it mattered...well customer service 101.Whoever the manager at this store is, please have this person (Lexxiii) in the back room unloading boxes or something because clearly front office customer service isn't for her.The one star is for the store being neat & tidy.T-Mobile, please do better !
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February 2024 by German Chavez
Good customer service is offered
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February 2024 by Kaldric Jones
HORRIBLE!!! Well First This Girl Hallie Opened Up 3 Lines In My Name WITHOUT My Authorization! I Than Called & This Lady Got My Info Due To Manager Being Out & Said That She Would Pass The Message On! 5 Going On 6 Days Later Nothing! So Now I'm Going To Pursue Charges Against T-Mobile (Midway)!
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January 2024 by Carlos Sanchez
Bad attention
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December 2023 by Vivian Torres
Dennis was absolutely helpful. Not something I experience often at places like this. Seriously some of the best service I’ve received from T-MOBILE. Thank you again, I’ll be back for that upgrade!
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October 2023 by Lucky P
I was at the tmobile store, and Poli is very much a customer advocate and speaks on your behalf. Even though it was so busy, she went above and beyond to help with trying to fix my billing issue.
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October 2023 by Kamren Lopez
Great service. Went in there to get my Apple Watch set up and was met by a great staff. They answered all my questions and took care of me in a reasonable time.
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September 2023 by Sharla Denise
I stopped by this location today. I was helped by Joseph. When I tell you excellent customer service. Very cool nice and down to earth. Overall experience was just amazing. I will most definitely come back. Great customer service like his doesn’t happen often. T-Mobile y’all got a gem with him.
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September 2023 by perla escarcega
Joseph Panchoo fixed some issues i had because other stores couldn't. Excellent customer service from him! Very Kind, Thank You!
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September 2023 by cristal l caballero
Very quick and easy place to go to ,Joseph attended me fast and fixed my issue fast ! Will be coming here again!
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August 2023 by JuliE
Manager was supposed to call to help resolve an issue (a charge was made to my account that wasn’t supposed to) but nobody called or followed up, I had to constantly show up to the store and manager was hard to get a hold of. If I had not reviewed my TMobile account carefully, I would’ve never caught this unnecessary monthly over charge. Very unprofessional/unorganized customer service.
