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March 2024 by Alton Ashford
Good customer service
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February 2024 by Justine Tran
Excellent work and service!!! By far the best roofers I have worked with and highly recommend without hesitation. They replaced the roof from the recent hail storm. Frank was thorough on what and how the work will be done, and was there to ensure the work and quality were meet. They left my house CLEAN of debris. They were honest, trustworthy and delivered high quality.
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February 2024 by Connie Schulz
Our roof was damaged by wind and hail. Denver Gamble assisted us through the entire process, including being here when the adjuster completed an inspection. His crew removed the old shingles and re-installed new beautiful shingles quickly and incident free. They cleaned up the nails and debris created by the process so well that without the new roof we wouldn’t have known they were here. Denver went the extra mile to insure that all of the damage to the roof, gutters and downspouts was repaired.
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February 2024 by Tim Ross
I called T Rock about a small roof leak and Mike and Connor came out the very next day. They were punctual, professional and detected the source of the leak (loose rivet) immediately. They also did a full inspection of the remainder of our roof to make sure there were no other leaks. I can’t recommend them highly enough.
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February 2024 by Ottmar Lezama
Early April 2022 I needed to get some facia repaired due to high winds. I called several companies and TRock was one of the most prompt to answer and come out and give me an idea of the scope of work that needed to be done. Katie Frandsen came out and was very personable and courteous. She patched the portion of facia that was needing work and told me that we could file a claim due to hail damage, and that the fascia would be repaired at the time that the roof and siding was replaced. She went back-and-forth with the insurance company for a few months, and finally got a check written for the work. I tried multiple times to coordinate with her to begin the work, she gave promises of a start date but never followed through. It has been almost 2 years now and I cannot get her to respond to any of my messages anymore. I called TRock’s number and I’m assuming she was scolded which led her to promptly call me back, again, guaranteeing that she would have her siding guy out to do the work. But yet here we are with nothing done except a filed claim on my insurance policy. I am very disappointed with TRock and Katie, I had high hopes for this transaction, but It is clear that they do not follow through with what they promise. I encourage anyone reading this to steer clear of TRock, and seek out a more reputable company. There are several contractors out there that have an interest in taking advantage of customers, and I hate to say it, but it feels like this is one of them.
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February 2024 by Freckles Cherokee
T-Rock roofing did an excellent job on my roofing project. I felt very well taken care of by Travis and Taylor who managed the project flawlessly from start to finish. Highly recommend T-Rock if you’re into professionalism, price and quality.
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February 2024 by MISTY BATIE (Staff)
Taylor Bookman is an amazing guy!!
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January 2024 by Lakewood Primary Care and Wellness
I would highly recommend T ROCK ROOFING for your roofing needs.I used them for my deck, which was quite large with no slope. We went back-and-forth to try to figure out the best strategy, and then they recommended that we pour concrete on the deck to create the slope. An addition to that it was a little tricky, since we had a waterfall feature coming from the balcony that needed and casing with metal, and there was some challenges with the gutter, water, collection, water drainage. Long story short after several months, we got the deck exactly that we wanted. They were very responsive and had attention to detail. I had gotten in touch with several other roofing companies to try to figure out the slope situation, and all the rest of the companies had presented me ideas that would have failed. So I am very happy that we went with T ROCK.
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December 2023 by Raechelle Clemmons
Mark was super responsive and highly knowledgeable! I wouldn't hesitate to call him for any roofing issue I have. Thank you for your help!!
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November 2023 by GUSTAVO M
T-Rock helped us when we needed them the most. We had a pipe burst and they immediately showed up and fix the pipe so we could have running water again. They coordinated everything with our insurance and with the contractors and got us all up and running in a letter of days. Theyre the best and we surely recommend them!
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November 2023 by Franki Kim
Aaron is such a kind and thoughtful person. The customer service with this company is like no other. They really try to help direct you to the right person. I would definitely recommend this company for your roofing and contracting needs!
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October 2023 by Brian Kinard
I would give Brandon and Hailey Overby six stars if I could. They were extremely responsive, helpful and communicative during the whole stressful process of dealing with the insurance company and mortgage company. They were amazing advocates (i) assessing our damage and (ii) clearly communicating the damage to our insurance company. Then, the process of replacing our roof, gutters etc. went off without a hitch! I hope that I never have to use them again (i.e. I don't want another hail storm!), but if it occurs, I will call them first!Services: Gutter repairs
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September 2023 by Brook House
Extremely pleased with Mark Strong and T-Rock for their quick response and quality repairs to our roof. Having someone (Mark) we can trust for roof replacement/repairs is crucial when living in north Texas. Thanks for all that you do for us in Lantana!Service: Roof repair for storm & wind damage
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September 2023 by Jerry Vaughan
Is it possible to have a neg Star rating.I feel compelled to warn my fellow neighbors in FloMo / HV annd surrounding areas about our current awful experience. To start, I was very clear with my "so called" Project Manager of my simple expectation's before they started the work. 1. cover all plants, pool equipment, HVAC units. 2. Have a responsible person on site. Well they attempted to comply with my request to cover everything, however, as they had a subcontractor without supervision on site doing the work they managed to destroy 20 (New plants installed this spring) which they replaced in the middle of the biggest heat wave ever, threw roofing shingles onto the tarp covering the pool (you can imagine how that went. Still cleaning roofing material and nails out of my pool). What they told me would take two days took them four days. I attribute this to not seeing the T-Rock PM at my house since I agreed to contract with them. Get that order and move on to someone else. I guess he felt it was okay to have the homeowner do all the coordinating. Since they neglected to manage the project the roofing sub managed to slam an old gutter right on top of my new HVAC units denting the frame. But don't worry they paid to have new ones put on. Of course I had to do all the coordinating with the HVAC company. As another reviewer mentioned I had to walk around my neighbors yards and pick up trash, drink lids and cigarette butts left by T-Rock Sub's. Now for the really good stuff. As usually happens on an insurance claim, we had to submit a supplemental request back to the insurance company. Again the "so called" PM took it upon himself to request Overhead and Profit $ from the insurance company for work that they had already agreed to execute in the amount of the original insurance estimate. It makes me wonder if this a normal practice and no wonder all of our insurance rates are going thru the roof. Thankfully my insurance company rejected his OH&P request, however, the PM expected me to go fight with the insurance company for them. This approach also explain's why he refused to send me a copy of the supplement (after requesting it for 3 weeks) before it was submitted to my insurance company. The old contractor trick! As if all the issues above and having the YELL at the PM for three weeks the new gutters finally got installed. Well almost. The missed a section around the pergola in the back yard (after I pointed it out to the PM on two separate occasion). It took them another three weeks to return and finish the gutters. Three weeks after the roof was installed finally the gutter sub showed up. As we enter our house from the back patio we had to sweep and vacuum our floors 3/4 times a day to get the grit that would have normally been caught by the gutters. Oh by the way, we finally had a little rain in this this week and my gutter joints leak. Should be fun to get that fixed! Needless to say I'm very disappointed. As a local company, that does support our local schools and other efforts, I think it's important for the community to support them with business. Unfortunately, based on the horrible experience I certainly can't bring myself to support or even recommend them. What is really sad is that right after the hail storm, I highly recommended to 5 of my neighbors to use T-Rock. I certainly have egg on my face now. As bad as my experience has been I will be hiring an independent roof inspector to come out and ensure the work was done correctly. So I have given just a little taste of our unpleasant experience with T-Rock and the PM. It is now 9/12, 3 months after the hail storm and they still have not completed the scope of work I contracted with them. In addition, they failed the inspection from the city of HV (in July) and have yet to return and make the corrections. Maybe HV should spot issuing permits until they finish what is open! Needless to say what work I could avoid using them on I have contracted to a different company.Service: Roof repair for storm &
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July 2023 by Josh Measles
Matt with T Rock was great. Very professional and honest. We would absolutely use Mark and T-Rock again in the future!
