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December 2023 by Lisa Palmer
DO NOT ORDER ONLINE. YOU CAN NOT RETURN AND THERE IS NO ANSWER ON CUSTOMER SERVICE EMAIL OR PHONE - MAYBE THEY'RE GOING OUT OF BUSINESS BUT DO NOT ORDER
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December 2023 by Rebecca Rao
I had an excellent experience at Ted Baker retail, thanks to their outstanding customer service. Patrick was friendly, knowledgeable, and went above and beyond to assist me. It truly made my shopping experience enjoyable and memorable. Highly recommend!
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July 2023 by Rori Rhodes
I love Ted Baker and have shopped there for years.. I am sad that they along with several other companies like Bud Light, Target, etc are getting into politics This continues to divide our country which will destroy it.
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May 2023 by a.d. h
Not open during normal mall hours. Call before going!!
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April 2023 by Elena Frattaroli
Store was closed at 4pm on a Wednesday. I asked a sales associate a nearby store and she says they often close the store for breaks. Came to the store to return an item after the online return form didn’t work. Wish I had seen the other reviews before purchasing :(
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February 2023 by William Walker
Very upscale quality fashion store with great service
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December 2022 by Y S
This is for the online store- if there's a possibility you may be returning any items, be warned that they make it nearly impossible. The phone number the website gives you doesn't work, the link for online returns takes you to a page that doesn't work, and emails go unanswered. I finally had to drive 25 miles to return my items at the store. You only have 14 days from the time it ships for you to return at the store. The staff was helpful and they took care of the return for me, but given the unpleasant experience I will not order from them online again. I had no idea how many complaints and bad reviews they had, otherwise I would've avoided ordering altogether. Warning others that may consider online ordering.
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December 2022 by Yadi Schnyder
This is for the online store- if there's a possibility you may be returning any items, be warned that they make it nearly impossible. The phone number the website gives you doesn't work, the link for online returns takes you to a page that doesn't work, and emails go unanswered. I finally had to drive 25 miles to return my items at the store. You only have 14 days from the time it ships for you to return at the store. The staff was helpful and they took care of the return for me, but given the unpleasant experience I will not order from them online again. I had no idea how many complaints and bad reviews they had, otherwise I would've avoided ordering altogether. Warning others that may consider online ordering.
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October 2022 by Gary Foster
Friday afternoon at 3 and it was closed. Closed? There was no note pad there for me to leave my phone number so they could call when they gave a darn to take my money.
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April 2022 by Petrissa Ncomo
Store hours misleads customers. Please update you’re store hours.
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December 2021 by Lee Shin
Tim was extremely helpful with return and exchange. He made the process super easy for me. Thank you!!
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June 2021 by Matt R
Isaiah is a standout. He helped me find the right fit and then made reccomendations after I tried on clothes. Thanks for helping me pick new swim trunks and a great retro 50s collared polo.
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February 2021 by Claudio Serviere M.
Almost impossible to return items, staff was rude!
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October 2020 by N Bombardier
My experience, and love, for Ted Baker as a brand has always been very high, and consistent. Specifically Sonita and Olivia Impressed me for going out of their way to be accommodating, and so kind to me while I was shopping for a special event. They timeless, honest, and dedicated. Thank you! I'll be back soon!
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September 2020 by Shawn Tucker
During this Pandemic I’ve come into contact with plenty of negative people. I decided to go shopping at North Park Mall hoping the experience wasn’t going to be a downer. As I approached a store I happen to notice the cleanliness and the smiling faces as I looked in. As a taller athletic built guy I wasn’t so sure they would have anything form fitting. To no avail I was greeted by a soft spoken lady with an inviting smile that assisted me to the fullest. Not only did she provide Superb Customer Service, she also managed to find items that I liked for myself and family members. Little did I know I made it a point to return weeks later asking about the employee that helped me on my previous visit. It was truly shocking and gratifying to know it was the Store Manager that assisted me! Great Looking Staff, very well dressed and an Absolute Pleasurable shopping experience. Thank You Sunita and Ted Baker team @ North Park Dallas!!!!
