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February 2024 by Javier Sandoval
Treated my car with the attention I was expecting. Very happy with my experience here.
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January 2024 by Martín Rojo
Seamless process to drop off the car and easy enough explanation of the whole thing.
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January 2024 by Shaifali Budhwani
I took my car to the Tesla Collision Center on Cedar Springs Rd in Dallas for accident repair. The quality in handling the whole process starting from dropping off the car, getting a dedicated advisor, keeping informed off at each step, fixing the car and customer service was excellent.I am so glad I had Michael as my advisor, he made the whole process so easy and convenient, kept me informed through every step. He made my experience extremely pleasant as it was my first time with the accident. Michael addressed all the issues and made sure I was completely satisfied with all the repairs. It took about a months to get the repairs done due to unavailability of specific repair tools but repairs were done exceptionally well. Michael is an exceptional advisor to have at Tesla Collision Center in Dallas. I would give 10 stars to this center if there an option for more than 5. I am very happy and satisfied. Thanks Michael and thanks Tesla Collision Center Dallas.
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December 2023 by Jehov Pierre
Where do car haulers park for a pickup?
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December 2023 by Nick R
This service center should be the model for customer service that all Tesla dealers should follow. The front office staff, the advisor area some of the most helpful
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November 2023 by Valentin Toma
Best customer experience ever! Tommy is great, always helpful.Service: Body & Trim
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November 2023 by C H
Had a very good experience getting the back bumper replaced and few minor fixes taken care of. Mike Lee took very good care of us and always kept us informed every step of the way.
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November 2023 by doyper
I took my car to the Tesla Collision Center on Cedar Springs Rd in Dallas for dent repair. The quality of the repair is awesome!!! You would never know it had a repair!!! The customer service was the best I have ever had anywhere!!! Richard, my advisor, was so attentive and kept me informed through every step. The technician, Adam, did a superb job!!!! The very sweet ladies in the lobby, Allison and Jennifer, were so friendly and engaging. These four employees made my experience extremely pleasant and exceeded my expectations!!!Services: Painting
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September 2023 by Michael Barth
I was a happy Tesla owner before my horrible August 2023 experience with Tesla Collision Dallas. I brought my Model 3 there on August 1. On August 24, when I asked for a final cost, I was told in writing that they would need an additional $500.00 beyond the $2,685.55 they had already received from the insurance company, but on August 30, they didn't honor this amount; rather, they said I had to pay $2,123.13 or they wouldn't release my car. On August 31, they reduced it to $1,623.13, which was still $1,123.13 more than they had told me it would be, but I paid it, because I wanted to stop accruing out-of-pocket rental car costs, and I wanted my car back, and Andres said it was ready. When I got there and paid the $1,623.13, the car was NOT ready; they had to apply touch-up paint in the parking lot while I stood there.Instead of honoring what I was told, Manager Kevin Henry insultingly told me that I misunderstood the costs. I see that about a week ago another reviewer wrote "Don't deal with Kevin, not a honest guy." I hope other Tesla owners don't have to deal with this kind of stuff in the future. Tesla emailed me for feedback on my experience, and I gave it to them, and I also let them know what I wanted. I hope they'll do the right thing by me soon. If they don't, I'll likely file a complaint with the BBB.Service: Body & Trim
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September 2023 by Cris S
Amazing customer service. Came for an estimate and left with useful information
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September 2023 by Sekhar Pattim
customer service is really bad. Floor mat was missing, been following up for over 2 months, still not shipped. On top of that, they give false information. Don't deal with Kevin, not a honest guy.Service: Body & Trim
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September 2023 by David Counce
I had a body panel replaced here and it was the best possible experience. All three people that I talked to were super friendly and delivered as quickly as promised.Service: Body & Trim
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July 2023 by Ashish Mokashi
Andres at Tesla Dallas collision went above and beyond to get the repairs done . He kept me informed , it took little over 2 months to get the repairs done due to unavailability of specific repair tools but repairs were done exceptionally well. Andres is the gem and he took care all of my small requests during the repairs. Always responsive and he kept me updated with all steps .. 5 stars to this centerService: Body & Trim
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July 2023 by Anson Gilbert
Jason and his team did an amazing job with my Tesla and pulled strings to get my car complete after the insurance company messed around. Highly recommend!
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July 2023 by Daniel Martinez
Took care of me
