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November 2023 by Merlyn R.
Waited 10 minutes in drive up to deposit 40 dollars in my savings account. Was never greeted, completely ignored even after i ringed.
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September 2023 by Dave Cardenas
Over 25 year member and yet, I always get the most horrible customer service when I go inside. I DO NOT SUGGEST USING THIS LOCATION!
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August 2023 by Regina Schreiber
The teller was not listening when I asked questions. The website makes it difficult to find the phone number for specific branches and the number listed on google maps is not correct.
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July 2023 by Ryan Mak
Take too long ?
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May 2023 by Cowboys Nation
Good location but the service is lacking. I had to force the lady to answer my questions. ATM never have money. THE ATM.
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May 2023 by Lydia Kaburu
I highly recommend them especially @Garlland Tx Arapaho and Shilo Branch. Very courteous and knowledgeable.??
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November 2022 by Todd Allen
No sure if they have gone out of business
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October 2021 by John Felix
Great bank
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July 2020 by James McGil
Again trying to make a deposit and I understand COVID19 is challenging but waiting 30 minutes per transaction is Very Unsatisfactory. I’ve been coming here for 3months and the first day was challenging due to service branch functionality and every time afterwards and so far 45 minutes was the longest only because I refused to keep waiting and left. So the 1 star is for COVID so this is a 1star very bad and yes I pulled out today at this time while 1 car was in front of me and no other lanes were open the whole time, I wish I used profanity I place some here and since I don’t please don’t take it lightly.
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December 2018 by Marva Goins
Great service.
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October 2018 by Mr. Corner
Ahhsome bank...
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August 2017 by Casmige
After "free checking" @ Chase turned into having to pay for checking even though we had the minimum easily covered it turns out that unless you use the account a lot during each month they charge you and inactivity fee....we closed our checking account walked across the parking lot to Texas Health Resources and opened up a great savings and checking account!!. We're also American Airlines credit union account holders and Texas Health Resources and everyone inside that office have always been gracious with great attitudes and very attentive and helping us sort things out whenever we had a question or concern. I don't get these negative reviews at all because I've been going to this branch for years and they've always got great attitudes, smiles on their face, I always greet you and a very happy way and the bank itself is very clean and well appointed. I would highly recommend them for anything and everything!
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July 2017 by Chet Manley
One teller open during the Monday lunch hour? Thanks for making me late back to work.
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April 2017 by Michael Nolan
Very poor member service. They treat us like criminals.
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March 2017 by Coco Whitmill
They can be in their own world at times and do not greet you everytime. You have to know to just walk up to the counter because if the lady behind the counter can't see you then you may stand there unnoticed. If you are familiar with them, service is quick and fast.
