-
October 2023 by Abby
Visited on 9/25/2023, both male and female employees were very attentive, professional and friendly
-
August 2023 by Meera Thamaran
Amazing store! The employees were so incredibly helpful in showing me products suited to my needs and giving me information on deals and products in general-- shoutout to Ramón for patiently showing me an array of jacket options (for over an hour and a half!) and Brent for seamlessly dealing with an unexpected technology issue. Absolutely loved the customer service!
-
May 2023 by Lily Luu
The customer service at this location is just absolutely incredible! They go over and beyond, especially Naveen. After I needed to return a pair of Vectiv shoes because they were hurting my feet, she was professional yet personable when trying to help with my search to find an alternative. Her responses and feedback were precise and she listened to what my needs were and how to address them. In the end, each shoe she had helped me with did not fit correctly, so I ended up walking out with just a hat, but also with a smile on my face. Naveen definitely is an asset to The North Face team and I hope she is recognized by her superiors!
-
March 2023 by Rivers R
Both of my visits to this store were very pleasant. The staff is very patient, knowledgeable & goes out of their way to offer assistance. The second time I was in the store which was today! Two gentlemen were standing at the front both of them had big smiles on their faces, were attentive & at the same time said welcome in! The young man who helped me both times in the store is Samuel, very kind, patient, smiling, welcoming & understanding!Thank You for your kindness Samuel! I pray you increase in favor & excel in life! Experience & encounter the living God daily! AMEN.A suggestion for the store would be better lighting, more lights all around especially in the fitting rooms area. Also, a large north face rug at the entrance would make the store entrance look less bare.
-
December 2022 by Lindsey Judson
My husband and I went in to buy ski stuff. Ramon helped us and honestly it was one of the best customer service experiences I've ever had in a brick and mortar store. Everyone else was helpful as well, especially considering the holiday traffic!
-
December 2022 by Dom Elizabeth
My favorite mall of allllll times!
-
June 2022 by Katie Rowley
Very helpful employees and great selection. If they don’t have it you can order it. I was picking up an order and it was very quick. Didn’t like that it was in a mall, so you had to find it, but they can’t help that.
-
March 2022 by Thuy N.
I'm getting ready to go to CO and I bought 3 boots online that didn't fit. I didn't want to return by mail in case they got lost during shipping. It was $450 and I felt better if I took them into the store to do a return. They took my shoes and mailed them back for a return. They did not credit or refund my account in the store. So useless!! Why would I drive out of my way to have them send it in on my behalf???? So now I have to wait 3-5 days (maybe if what they say is true) to see the credit in my account. On top of it I bought an expensive jacket in the store and it's not showing up on my order history so I'm not sure if I got Northface points for it.
-
December 2021 by Lisa Tr
saw many associates, many walked past my son and I, not a single person stopped to ask if we needed help. my son was trying jackets on and ended up buying one. I hope yall work with some sort of commission cuz you missed out
-
December 2021 by Jerami H
Had the size I needed but it was on mannequin. Told me they couldn’t sell bc it’s not in system, tags and everything exactly the same as ones on shelf. Lazy employee or poor system design. Cost them sell of other items as well. I’ll drive down the road to the competition.
-
October 2021 by Luxeprivae Media
One of my favorite retailers. The staff is great, the products are amazing. Its truly a destination. Join their XPLR pass for additional savings, They also offer military discount! Never stop exploring!
-
September 2021 by samanata silwal
Great staff. Friendly cashier, i was so confused which bag to purchases but then they all helped me a lot. Thank u your location is the best to shop
-
August 2021 by Danny Barnard
Regular at this store. Always friendly and great. Except today, Judy - the manager - was especially rude. If management would like to know more, I'll happily elaborate.
-
August 2021 by Elle A.
I was in this store yesterday and I was asked to put on a mask even though there are no local mandates for it. I did as I was told because I assumed it was company policy until I looked at the corporate website this morning and found out there was just an employee on some weird power trip. Just order from The North Face website and don't waste your time at this location.
-
May 2021 by Kathy Arya
Excellent customer service.Pricing is not bad. The store interior is trendy. The cloths are still high quality.
