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November 2023 by JulieB
They're kids, and I get that.. but there's no mail drop for envelops of any kind~ and that's a management issue."In the corner.." boxes are not even stacked neatly. Thought I could easily post my rent check.Will try and call UPS Customer Service as this is US mail.
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November 2023 by Thanh Hung Duong
People should never send goods to this place, this is the worst and most irresponsible UPS with customers I have ever met, they accepted my goods on 10/23/2023, it has been 3 weeks since they arrived but the goods have not arrived. delivered, today is 13/11/2023, I went to ask them why the goods were not delivered, they denied responsibility and said they did not know, it was not their business while they were the ones Received my order 3 weeks ago?
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November 2023 by Hannah Nguyen
I wish I can give them 0 star.they very bad service..they just want money for customers. They don't take customers..i come here return something to shien but shien don't have returns yes..l come back ask ups here.i show them riship .they told me call customerservice.they say they don't take care that.l say please have me because l leaning English..they say know they don't want help.l never come back here. Now l know why them not busy
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August 2023 by A.G.
This location is always so quick and the workers are very nice. I’ve dropped off a couple Amazon returns and the customer service has always been respectful. I’ve never in there more than a few minutes. Great job!
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August 2023 by Michelle
Hugh, Tiffany and Kenny were excellent! They went above and beyond to help me print.
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August 2023 by Tobias Muhlhofer
Great visit for a notarization. Extremely helpful and friendly employees!
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July 2023 by Ky Shan
Very friendly and knowledgeable GOOD CUSTOMER SERVICE
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June 2023 by Kiley Rocco
I don't usually write reviews, but I am always blown away by the service at this UPS store specifically. I drive out of my way to mail things here because I am always greeted with a smile and excellent service. Julio is always so accommodating and goes out of his way to help. Hugh, the owner, is on the floor helping just as much as his employees. Recently I had forgotten to add something to a package I was mailing. I called the store, and they pulled my package aside so I could come back. I'm sure they get hundreds of Amazon returns a day, so pulling my package aside was above and beyond. Parking is easy (major plus,) associates are friendly, and Hugh is wonderful. 5+ stars!
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May 2023 by Rose Style Studio
The notary elderly woman named Pam was not helpful at all. I’m used to all locations coming to help out if they see a customer with alot or packages. I drop over 20 packages a week with ups and someone always brings a trolly or assist me. Pam just sat there looking at me not trying to help out not once. I couldn’t even open the door with how many things i had with me. A nice Indian descent gentleman helped me out after a few minutes. I’ve heard she behaves like this from other reviews so Managment needs to take care of this customer experience.
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May 2023 by Roger B.
The best UPS store in the area. The workers are extremely helpful, efficient and create a very positive experience.Thank you very much Hugh and Team!
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April 2023 by Shell Ray
Everyone in the store very courteous, professional, and offers assistance.
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November 2022 by Stacey B.
Super friendly, helpful and great customer service!! This is my "new" UPS Store! Thank you!!
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October 2022 by ricardo washington
There is an extremely racist elderly woman that works at this location. Everytime I go to this Skillman location she tries to give me problems but I ignore here because I could care less as long as I get what I went in there for & go. So this last time I went in there. Which was yesterday. I walked in & was waiting a whole 5 minutes before another guy walked in for the old lady to walk straight to him as soon as he came in, walked straight pass me & immediately asked him how can she help him. I was blown away. So I asked her have you not seen me standing here for the last 5 minutes…you get the picture.. the rest is for the lawsuit I’m about to file for this behavior
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August 2022 by Melisa J.
This is my favorite UPS store to go to in my neighborhood. The service is quick and efficient. I’m here a lot since I usually have Amazon returns lol. And the owner was so kind to allow me to charge my phone once when it died in the middle of a return, it was past closing time! This is the Ups store to go to if you’re in the Lake Highlands area.
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August 2022 by Melisa J.
This is my favorite UPS store to go to in my neighborhood. The service is quick and efficient. I'm here a lot since I usually have Amazon returns lol. And the owner was so kind to allow me to charge my phone once when it died in the middle of a return, it was past closing time! This is the Ups store to go to if you're in the Lake Highlands area.
