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October 2023 by Scooby D.
I live in the nearby neighborhood and decided to shop at tom thumb for groceries this morning had a pleasant experience through the store except at the checkout station. I pulled my basket up to the scanning machine and started scanning my items and then this strange older man with glasses just kept watching from behind, every move I made he just kept watching me scan my items. He did not once ask how my day was or if I found everything I needed or even asked to help bag my things, he just stood there like a creep, I was starting to feel uncomfortable at this point and just left. I don't think I will be shopping here anymore with a creepy guy staring at me, no thanks!
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October 2023 by Charlynn Johns
Several weeks ago I purchased an Apple gift card from the store Kiosk. I did NOT know I was being scammed as the text came from my Boss and just after I missed his phone call. It was the “perfect storm” for me to fall victim (I was already running errands).BE AWARE this season of giving! Store kiosks are filled by third party providers AND may or may not contain COUNTERFEIT cards that you would have NO way to identify before purchasing.One of the store employee let me know MULTIPLE people have called with complaints specifically about Apple Cards.Gift Cards are considered “non refundable” once you leave the store and put the responsibility on the card (i.e. Apple) to make good on the counterfeit.Because I used a debit card (this was my boss I was getting this for) I didn’t think twice. My bank told me - NOT OUR PROBLEM, you made the purchase (of a COUNTERFEIT). Apple did not take care of it BECAUSE it was purchased by fraudulent intent).After speaking to the Store Manager - he finally made good on the refund.I asked WHY - if you know this Kiosk more than likely contains “some” counterfeits don’t you WARN YOUR CUSTOMERS?!Scammers have gotten so good at ghosting numbers and making gift cards “appear” real (mine was sealed with a holographic sticker etc…) they know they will never be caught OR charged for their crime.At least there are good Managers who have the authority to “make a decision” to do the right thing.I will definitely return to this store, but I will NOT be buying gift cards from any retailer’s kiosk!
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September 2023 by Ava M.
Terrible layout, there were a lot of people but they only had one lane open for non self check out, all of which were packed, and I couldn't find most of the food I needed. I have been loyal to Tom Thumb but moving to this part of town and experiencing this location has completely turned me off. Moving on to their competitors immediately.
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September 2023 by YG S.
such an unwelcoming place. seriously thinking im shoplifting just because i was a teenage girl? the looks on their faces when i showed them my receipt was funny. they need to fire their security thats creepy and follows people around the store hiding behind isles. terrible "fresh" food too. their chicken is as hard as bricks.
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August 2023 by jolanta abakanowicz
Hello, I love to shop at Tom Thumb's butits something what brothers me for a long time.The parking lot is fealty, I'm wearing new shoes today and I stepped in dirty smelly spot...not very good experience.I wish manager of the store pays attention to cleanest of the exterior .Thank you.
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August 2023 by Juan Pena
Prices continue to increase. Good store but getting too pricey. Great cheese selection.
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July 2023 by Tami-Shea G.
Service is still the same. I tried reaching through the app. as I was directed from my response. I got the same treatment. He tried three or four to fix the problem and tge gave me the standard reply. This is a level above him. He would have someone contact me. He promised. I gave my email address. My phone number. My employee number. No contact from Tom Thumb. Therefore, my review remains the same. Be careful when you purchase the Fresh Pass. The customer service is lousy the second year. I have no access to rewards. I do not get all my discounts. And I can not get any assistance.
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June 2023 by Todd Edwards
The security man in the golf cart pays no attention an is not watching.. The white guy in the pink pants that pushes the baby carriage with that little black an white dog is breaking into cars when hes not pandhandling on Preston an Beltline. I followed him after calling police an he stays under the bridge on Preston where White Rock Creek is an he is stealing in daytime hours. Security needs here?!.
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June 2023 by Franchesca Lucero
The people who assisted us were very kind and helpful. My sister was using a motorized cart and it was losing power. A very nice man named Andy made sure we got to our car and unloaded our groceries. Thank you so much!
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June 2023 by TJ Wagoner
Happy to see vegan options ..cauliflower steak :D
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June 2023 by Adam Sillivan
Good prices on some items, terrible prices on others. Just like every other grocery store in that way, but clean with lots of selections to choose from.
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June 2023 by cwooer
A clean and well laid-out store. Plenty of inventory with some hard to find items/ingredients. Helpful and pleasant staff.
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May 2023 by John Toan Nguyen
I always come to this supermarket to pick prescription for my kids. They are very nice people and always have what you need. I am very pleased with the staff there.
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April 2023 by Mary-cruz Olivares
Great store, wonderful products and alot of variety of plant and flowers.? and the employees so kind. Thank You,
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April 2023 by Anne Clark
This place has gone downhill. It is like they don’t restock (well), so they are usually out of what Iam looking for. So frustrating!! I am about to give up shopping here. …except they make the bestPico de gallo.