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April 2024 by Jessica Owens
I rented an Auger, from this location.. The young man was polite enough to help me place the equipment in my car. However, the next day when I went to use the equipment, he forgot to provide me the pin that holds the part together ?. Thanks to Ms. Diana, she provided me a full refund, no ??.. for the inconvenience!????
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April 2024 by Desiree Eaton
Huge selection of every type of tool you may need for your project. I was impressed by the knowledgeable and helpful associate. Great LONG operating hours for your convenience.
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November 2023 by Carol J.
Todays home depot experience does not disappoint. As per usual the policies/experiences/expectations are HORRIFIC. WHEN I say....this is 12:23 pm Sat. Went to buy rolled carpeted product. Took 20 mins for me to hunt down an "employee". Once they came. We told them EXACTLY what we wanted. They wrote up the ticket. TOLD IS TO GO PAY. THEN DISAPPEARED. LIKE VANISHED. NO WORDS. Zero communication. SO we stand around looking stupid. Go to front counter ONLY FOR BILL to say. We changed policy. Bill I am not interested in zero policy-zero communication. WHERE IS IS POSTED. WHERE is the communication. Just cut my carpet product so I can go home. Home Depot White Rock-ZERO stars.
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October 2023 by Jose Coria
Great service
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September 2023 by Patric T.
What has happened to Home Depot? I realize the world has changed-and not for the better-in the DIY world of home improvement. Home Depot used to be populated with employees who were retired wood workers or plumbers, or electricians etc. Not any more. Your are lucky to find anyone who knows anything about home improvement or the ins-and-outs of repairing or installing items; let alone about knowing anything about the items they sell. It seems most of the employees are "stockers," or store re-aligners who make way for the big holiday sales events. Not often is there anyone who knows the answers to electrical, garden, plumbing, wood, or tools. Most employees, when you can corral one, are very friendly and can point you to the correct aisle to find the items(s) for which you are looking, however, one had better educate oneself before purchasing D.I.Y. items before shopping at "Helpless Depot"The prices are good...but the level of expertise (or even basic knowledge) of their employees is dreadful. Don't stop shopping at HD....just be aware that you are on your own.
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January 2023 by Michael C.
The Home Depot on Garland rd worst service I have ever had. I bought a new refrigerator a week ago, they were supposed to deliver it today Monday. I waited for the call that they were here. I took out trash and that's when they called. When I tried calling the number back no one answered. I called the store and I got an automated answer that said to press 1 for delivery info. No one answered. When I finally got to talk to someone after at least five calls they said there was nothing they could do. The next time they could come was Saturday. Well I needed it today. I cannot believe the inept people there. I will never step foot in a Home Depot again
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December 2022 by poline muthaiga
Very nice customer service
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November 2022 by Mike B.
I ordered Andersen windows Dec 2021 and received 9 out of the 10 in April 2022. One broke and one screen missing. Received the 10th window Sept 2022 but inside parts missing, so it won't stay up. Still haven't gotten the inside parts, which would make it about 1 year without a working window. Nice Job...and still don't have a screen for 1 window. Lots of promises, Lots of mistakes 'Your screen doors are coming in next week', uh I just need a window, not screen doors. 'Oh our mistake, ok let me check'...3 mos later, your window is about 2 mos out. Is this really a business that Home Depot is supporting. My advice, buy windows from a Window Dealer, not through Home Depot. In the pic below you can see the middle front window is the old steel window not replaced for 10+ mos waiting on HD to get their act together.
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November 2022 by Adriana Mares
It was our first time renting an equipment and we are really glad we came to Tool Rental! Wallace was really helpful and provided excellent service. We will be back for more rentals. This time we rented a machine to clean our carpet and the job was completed with no issues!
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October 2022 by Matt T.
I spent twenty minutes utes TRYING to buy propane. They now require an app to make the process "easier". Never could purchase the propane because the damn app IS SO JANKY! It wouldn't take my card and the app is trash! Fix your s****
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September 2022 by stephn phleps
went to rent a one man auger. gentleman helped me and we were out in 10 min. awesome experience. highly recommend. fun was had by all
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September 2022 by Arman Arashvand
If I could give them 0 stars I would. They would not accept my Virginia ID card for a simple lawn sod roller
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April 2022 by evans ipad
went to rent a one man auger. gentleman helped me and we were out in 10 min. awesome experience. highly recommend. fun was had by all
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November 2021 by Jonathon J.
I run a small business alone, just to set things up quickly and give you guys context. I already have little wiggle room to get out of the office and get away from customers for maintenance needs. I came to this Home Depot to complete my petty cash list for the month of October. I came to this location in the hopes of locating 3 light ballasts I need to replace current ones, and on all 3 occasions I've given the customer sales associates the specs, I've bought the wrong hardware, and was made to go back, return the old ballast and try to replace it with a new one. Have yet to get the right ballast. Just gonna go to Elliot's down the street, this Home Depot will waste your time, effort, and resources with efficiency, and not help you complete your tasks.
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August 2021 by Tokyo C.
Sent my employee over there to buy water for our office. He was told the didn't have primo water by two male staff. So he called me and I told him that can't be right. So we tried calling the store twice and they hung up on us twice. So then he goes back and talks to customer service and explained the situation and she said they had plenty and she did not apologize for the miscommunication of the other staff. So, we finally got the water we needed. We will NEVER return here ever again!!! Awful customer service, waste of time and terribly managed staff!!!! We will return to Firewheel location even though it's further away!!!!