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December 2023 by pawpaw walston
Friendly staff and knowledgeable.
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September 2023 by Mark
Service people who work there showed me patience, kindness, and understanding.
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June 2023 by Fazalkhaliq Ali
Team here is very friendly and professional
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April 2023 by Will B.
Best HD in Dallas. I go out of my way to go to this one. The one star reviews are just funny to read. People are so demanding and grumpy.
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March 2023 by Bruce F.
If you ever have to darken Home Depot's doorstep for lumber and want them to cut it... be sure to bring a book!40 minutes and counting
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December 2022 by Lori Lyn
If you are considering Home Depot for a project..run! I gave up $4000 to do the right thing and share my experience with you…my experience with Home Depot is as follows❤️ Re: job #11128950 My name is Lori xxxxx and I have been in contact with you at various times through the duration of this project. Here is a recap of the issues involved: -projected time required for project initially one day (June 29) morphing to weeks then months -window manufactured incorrectly requiring a reorder -glass door panel installed with cracked glass requiring replacement -all window screens installed backwards and ripped. -window sash damaged requiring replacement -door trim installed without prior approval or discussion resulting in negative esthetic changes to the structure -installed window was inoperative requiring repair. The time I was required to provide for this project far exceeded what I was told to expect. Home Depot’s mistakes cost me tens of thousands of dollars in lost wages. As an airline Captain a day off means not flying a trip, which can mean 3-6 days of lost revenue. In addition to the financial cost, my integrity was attacked including Atlanta personnel accusing me of lying regarding lack of notification for the time this project may require. I have all correspondence available for review. I endured misogynistic and disrespectful attitudes, actions, and words from your installation contractors. I was told I was behaving like a cop when I asked to see Home Depot identification. I was told parts for the windows did not exist, and then I found the parts discarded in the garbage. I was told parts did not need to be installed because the installers did not want to install them. I was talked about in a derogatory manner in Spanish. Unbeknownst to the contractors, I speak Spanish. I was shown one color and type of trim which I approved, and then the contractor installed something else claiming it was the same. When I held the sample next to what was installed, the difference was obvious. When caught in the lie, the installer walked off the job leaving a 200lb glass door panel balanced precariously against a wall along with trash and other hazardous materials. The financial and emotional costs created by Home Depot’s mistakes have been excessive. I expect a company that prides themselves on the quality of their products, workmanship, and guarantees to want to rectify mistakes to the best of their ability, not the least. The dismissive email I received from Home Depot stating their offer of a $2500 rebate was fair compensation “and they were sticking with that”, was insulting in tone and amount. I don’t expect something for nothing, but I also don’t expect a purchase to cost so much beyond what I was told to anticipate. We all pay for our mistakes one way or another, usually financially or with our reputations. We don’t always choose to do the right thing, but we always feel the consequences of our choices. Your customers expect Home Depot to do better. I hope you do too. Sincerely, Lori xxxxxxx
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August 2022 by Jill S.
So I ordered on line an item. The system said they will notify me when I can pick it up. Then they cancelled the order because they said they only had one in the store that I was going to pick up from. Because I used gift cards, I cannot use these again for 3-5 business days. So I'm screwed again with something I needed and the hundreds of dollars that I used are unusable until (and if) I get a refund. I HATE Home Depot, I hope they go out of buisness. They deserve this.
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March 2022 by Margo M.
I have never had a worse customer service failure in my life! Purchased a refrigerator in January.Two failed delivery attempts and I cannot get a refund. Do not use this Home Depot. Manager does not return calls. She sets the bar on customer service. It is low.
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February 2022 by Brian Rush
The first electric drain opener that I rented had so many kinks in the cable it wouldn't feed and the drive belt kept slipping. I got a better unit immediately with no problems. It worked like a champ and the drain is clear.
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February 2022 by Jack J.
They made me pick a star to continue. I am 57 years old and have never had a worse experience. January 28 I purchased and paid in full for a fridge to be delivered February 3 to a rent house I have near Waco. Not once but four failed attempts all they had was we tried. I have a single mom in my rent house living out of a cooler. You are welcome to respond and get my direct contact info Avoid HD at all costs!!
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November 2021 by Chasidy Cole
HOME DEPOT IS A TIME TO GET THAT HVAC ONE STOP SHOP FOR ALL UR SuppLIES AND SERVICE NEEDS! ITs that time of year again for an HVAC TUNE-UP! COME IN OUR STORE $10 COUPON YOUR HVAC SERVICES
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September 2021 by Sherry House
Outstanding service, knowledgeable, friendly, and helpful.
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May 2021 by May S.
They don't honor their warranty! Don't buy live plants, Trees from here. Lowe's and Costco treat their customers much better than Home Depot. Never buy anything from here!!! Not worth the time and money!
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May 2021 by Linda J.
Great experience selecting tile & grout with Desiree Roberts - very knowledgeable & professional.
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March 2021 by Christine R.
Great experience at Home Depot off Forest/Central. Daniel helped me with a window screen repair and showed me where to find specific tools. Will be back to this location
