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December 2023 by Mary
Thank you Brendan White for responding to my text message and assisting me in purchasing an item for a birthday present.
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November 2023 by C L.
I've been shopping here since to move to Texas a few years ago. Totally five stars people are kind and helpful yesterday I bought a gift for my daughter for Christmas, it was a keychain wallet. I was able to use the partners discount a local charity event for the city. I have worked with a few other people there. There's a lady that is especially kknowledgeable about the products. When I looked at what I bought after I got home I was terribly please. It's a good homemade item.
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June 2023 by Zackquinlon Andrews (Z's Accessoriez)
Didn't feel welcomed! My husband took to the store as a birthday surprise (I am a huge Tory fan). He called ahead and had the items I wanted set aside, the sales rep was very helpful but the rest of the staff kept eyeing us as if we didn't belong, without speaking. I am NOT new to Tory, I am a VIP client at the location in Plano so being watched and not feeling welcomed was new for me.
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March 2023 by Annette H.
Extremely difficult to get help or make a purchase if you don't fit a certain customer profile in this location. Go to the NorthPark location instead. They serve EVERYONE.
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January 2023 by Kip Holt
The Boutique Was Beautiful!The Customer Service Was Elevated & Exceptional! Extremely Pleased!
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January 2023 by Summer Gilchrist-Derrick
Love this location! Always helpful and friendly!
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January 2023 by Tana Higginbotham
Branden went above and beyond offering superior customer service to help me pick out the perfect purse!
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December 2022 by Kyra
Traveled all the way from Lubbock to come to this shopping center! Yvonne was my sales assistant and she is AMAZING! She helped me find the perfect bag and informed me of all the features it offers including material, pockets, wear, etc. She was so incredibly friendly, I cannot stress enough how great this shop is and how great Yvonne is!
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November 2022 by Linzi Gibson
I had the pleasure of working with Yvonne over the phone, and the customer service experience was excellent! I placed an order online for an Eleanor bag. The item was back ordered and they weren’t sure when it would be back in stock. This happened just before Thanksgiving, and it was intended to be a Christmas gift. I was able to call around and find the bag at the Highland Park store. Yvonne helped me place the order over the phone. She couldn’t have been more friendly and helpful! Thank you so much Yvonne, you saved Christmas!
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October 2022 by Rebeca Araujo
What can I say? I'm a fan, so I love everything they have ?
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August 2022 by Megan S.
Returned a pair of shoes today. The woman helping us was very kind but one of the other associates in the store was staring us down and treating us as if we stole something. Terrible experience. Was hoping to take my mother in next weekend but would never purchase anything from this store again.
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April 2022 by Jackie Morales
Lynne was extremely patient, kind and knowledgeable with the products. Helped me find a great pair of shoes!!!
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February 2022 by Rose R.
I had an excellent customer service experience with my first time getting a Tory Burch bag here at the Dallas location. Gage helped me and he was really great checking to see if a specific bag was in stock and shipped it to me. I recently had surgery and born in the Year of the Tiger. I'm going to be 60 soon so having Tanya the Tiger bag has a very special meaning to me. I've called several other locations to find this bag and it's even sold out online. Really appreciated the help I got from this location and shipping it to me. The customer service I got was stellar and great to work with.
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December 2021 by Anthony Brown
I would highly recommend this place of business. Sales associate Haley thanks for going that extra mile.
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December 2021 by Sabrina’s Fancy Life
There’s one Asian salesman who is very rude! Very disappointed on Tory Burch. Stuff has no manners! Never come back !