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January 2024 by Ambitious Latina
These people are scammers, truck extremely run down 26' they overcharged me by hundreds of dollars. The initial cost was suppose to be $96.43 (He charged me $100 even). Then the truck's transmission was about to give out and there was damage from Forever 21 employees who rented it before me but they charged me for it. I then turned it in early 7:30am before the 24 hour threshold and if you do not verify the keys are turned in via the app. They will charge you a $25/fee because most of the time you can't find someone to check you out (done intentionally I am sure). Then I was charged $180 for fees of damage, I took a video of the U-Haul prior to leaving the parking lot (therefore I was re-imbursed) only after 3 calls to corporate over an hour long each and multiple follow-ups via email (5 emails in total). The total that I was charged was $385 ($100 initial deposit) (DO NOT INPUT the mileage via the online portal when reserving) Also take pictures and videos before you take it as well as make sure you take pictures of the mileage. If the vehicle is not working properly DO NOT TAKE IT as they will try to charge YOU for someone else's damage. I WOULD GIVE A 0 Stars IF I COULD. DO NOT GO HERE, THIS IS AN AUTHORIZED DEALER THEY WILL FINESSE YOU. Go to the one in Greenville instead, you will thank yourself. I am not the type to leave these kind of reviews but they deserve it, caused me countless hours of a headache. UNPROFESSIONAL. I wished someone had left this review so I would have read it would have saved me time and money.
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January 2024 by Sheniqua Oliver
It was a great experience
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January 2024 by Phillip Hurley
Always good service and the guy that owns the place is the bomb
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December 2023 by S Jackson
No customer service whatsoever you just have to stand in parking lot and figure it out. The vehicle I had needed an oil change and rear tire needed air these were permanent lights on dash the entire time. The windshield wipers did not work which made it incredibly hard to see during nigh time while it’s raining there was also a crack in the windshield unsure if that contributed to windshield wipers not clearing the water but I know it’s incredibly dangerous to drive with a cracked windshield. Other than those maintenance issues and customer service issues I made it back fine in one piece but I’d be hesitant of this location it’s pretty much self serve and inspect vehicle thoroughly before leaving with it so you don’t end up on the side of the road with a cargo full of boxes. Completely unacceptable
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November 2023 by S. Esthetics
No customer service whatsoever you just have to stand in parking lot and figure it out. The vehicle I had needed an oil change and rear tire needed air these were permanent lights on dash the entire time. The windshield wipers did not work which made it incredibly hard to see during nigh time while it’s raining there was also a crack in the windshield unsure if that contributed to windshield wipers not clearing the water but I know it’s incredibly dangerous to drive with a cracked windshield. Other than those maintenance issues and customer service issues I made it back fine in one piece but I’d be hesitant of this location it’s pretty much self serve and inspect vehicle thoroughly before leaving with it so you don’t end up on the side of the road with a cargo full of boxes. Completely unacceptable
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November 2023 by D3theChamp
All I can say are the guys who I've met that run the place are easy to deal with!!
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July 2023 by Lionel Brown
Great service and clean location!
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July 2023 by LUIS REPIZO
I had a reservation and they, it was very important to transport and they didnt have any vehicle. Customer service here is a nightmare. Do not recommend this place, unsafe and unorganize place to rent.
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May 2023 by KeVonte Cockrill
The representative was completely not trained and I knowledgeable regarding the process. After I purchased the vehicle online. He stated I didn’t have a reservation even after showing him my booking number. He had me wait about 20 mins cause he stated the vehicle was picked up by ME however I’m asking him for the keys to the vehicle how could I have picked them up. It was an overall horrible experience. Will NEVER go to this location again.
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May 2023 by Elidio Ypina
This U-haul location really sucks. They do not know how to speak to a costumer and they act like they don't know the business or can't make a decision. It's inside a liquor store, well that tells you something as well.
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April 2023 by Satonius Webb
I reserved a van with a appliance dolly and the man lied saying there was one inside one of the vans. Both vans were empty
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March 2023 by Brandon Thomas
DO NOT RENT UHAULS HERE!! THIS PLACE IS GARBAGE!! Not only did they not have my cargo van (THEY ONLY HAD 1) but this rude middle eastern man told me that’s it’s not his problem and told me to leave!! This place should not even be in service
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January 2023 by Tanner Hall
Said I didn’t have a reservation, even though I had checked in online and had proof with a reservation number. This place is a scam.
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December 2022 by Russell Cox
Online phone check in works for me. I rent for local deliveries their reservation system makes it easy to get a van for a few hours. ?
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November 2022 by Jackson Fuller
They WAY over charged me and refuse to pick up the phone.I was charged for 3 days when I returned the truck within 3 hours. They also charged me for the $55 insurance instead of the $14 insurance I selected. Absolutely disgusting business practices. Currently talking to U-Haul corporate to get this issue resolved.Also truck was dangerously unmaintained. Had some steering issues when I picked it up.
