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November 2023 by Jastiny Brown
Went to pick up U-Haul and the person said they were not coming into work had to find a new U-Haul very inconvenient
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October 2023 by rennekerobin1
I completed a trailer pick-up at this location. I was in and out in about 10-15 minutes. Though being busy, they were friendly, quick, and helpful. The lady inside, at the desk, was knowledgeable and quick. The gentleman who helped hook up the trailer was friendly and helpful. Overall, great pick-up experience.
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October 2023 by Brian White
Decent location. Helpful staff.
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September 2023 by Heather Barksdale
Unprofessional staff, poorly kept trucks.They overcharge!!!
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August 2023 by Jasmine Stallings
Please check the reviews before booking online! Reserved a truck through the app and decided to go a day early to check on the reservation and it’s a good thing that I did because I was told that I couldn’t be serviced because of my out-of-state license. I’m a current Dallas resident(moving in-town btw) and we all know how hectic it is to get a license out here. I feel completely discriminated against. PLEASE DONT RENT HERE!
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May 2023 by The Taster
Worst customer service . I made reservations for uhal and they cancel without any notification.
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April 2023 by Brandon Thomas
DO NOT RENT HERE!! THIS PLACE IS ABSOLUTE GARBAGE!! Not only did they not have my uhaul, but the middle eastern man here was completely rude to me. THEY HAD ONE CARGO VAN!! If you rent here don’t expect them to have your vehicle
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March 2023 by steven griessen
nice new trailerrented austin to dallas one waypicked up friday night in austin dropped trailer in dallas (see image) on saturday but location was closedi think i successfully performed self check in but it was not exactly clearother than that good experience
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December 2022 by Myaa Renea
Love it
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March 2022 by Eryc Anderson
The manager owner yelled at my 74 year old mother that just got her gallbladder removed all she was trying to do was throw away the trash.plus on top of that when i got the truck there was less then quarter a tank of gas and he lied and and put down that it was over a quarter a tank…filed a complaint with Regional manager for U-Haul. Wish me luck guys
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March 2022 by EyesWideShut
SHADY location, I was completely stressed out the entire time they had access to my card. I called to delay reservation, he answered from the car. He responded as if I should know he's not in the office during office hours.? He says he'll call back when he's in the office, he calls hours later.I finally go into the office and he's got at least 30 TWEETING ? in one huge cage in the front of office, SO ANNOYING. His customer service was lacking, he could care less. I ordered a dolly and blankets online and he had NOTHING. I would have gone elsewhere had I known, they were essential.I go to check truck and it WREAKS of marijuana, it never went away, had major headache. I go back in and tell him it's super smoky and he says he can't keep people from smoking. No offer of another truck, I was in a hurry so I just took the truck. I've never let anyone smoke in a U-Haul but apparently no big deal.Truck rigged so mileage shows 3 seconds only with bogus tire warning so mileage can't be verified. It took several tries of turning key on and off and timing phone camera but I got it eventually.I return truck and office open but lady says I need to self check, they're closed. I don't have time after the time I spent getting return mileage on rigged display. She almost didn't take the key back but I threatened to drop elsewhere. I called CS and emailed mileage screenshot, she added it to account or surely I would have been cheated.I go back to retrieve U-Haul storage lock key left in truck and she can't find my account so I know charges. I get receipts finally and $25 cleaning fee, I've never been charged a cleaning fee, rent UHauls very often. $206 for 41 miles, 3days in a 10ft STINKY TRUCK but I'm really mad about those ANNOYING birds...?I
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November 2021 by Ethan D'Alessio
Place sucks, not even a legit U-Haul, no one cares there, wasting your time find somewhere else.
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August 2021 by Hamster
Initially scheduled to pickup at another location.Had to pickup at this location. Staff very unhelpful. Pickup was for 9 am. Called and they mentioned they do not open until 9:30. Uhaul service here is aweful.
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May 2021 by Laura Sikes
Horrible customer service. I reserved a truck for 9:00AM, and show up at 8:59AM to pick up my truck. No one is in the office. I call the number and a man says they don’t open until 9:30AM. I then call the next closest Uhaul to see if they have a truck I can pick up immediately, the guy on the phone confirms and asks how soon I can get there. Less than 10 minutes! When we show up the guy I just spoke to says he doesn’t have a truck available and that corporate tried to call me- which they didn’t!! I then speak to customer service and Tracy said that she was on the phone while someone called me to say they were 2 minutes away from the location - again ANOTHER LIE! Then they want to give me a $50 credit for the inconvenience SMH! They really need to understand some people need a moving truck at the time they deserve it and not waste an hour of their time when they are moving hundreds of miles away.DO NOT COME TO THIS LOCATION AND SAVE YOUR TIME!
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April 2021 by Annie Vierling
Terrible service, unhelpful staff, and damaged equipment. I would highly recommend using a different location.
