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February 2024 by Charles Austin
This business is included in a ring of fraudulent UHaul dealers. These dealers are given the authority to over charge customers as they please. U-Haul has no control over how they bill or charge you. I was told by a corporate Uhaul employee that these dealers can make their own rules regardless of what the corporate Uhaul rules are. In addition to this dealer fraudulently overcharging me, they refuse to pick up their phone for corporate Uhaul or customers to contact them to inquire about past and coming reservations. I would not recommend Uhaul nor its dealers. As this gross negligence was not a mistake, but purposely done. DO NOT USE DEALERS.
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February 2024 by Dre Muse
Friendly service
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December 2023 by Dianel Polanco
Very friendly and helpful staff
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October 2023 by David
Great customer service
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August 2023 by Rahimullah Zakhel
I had a very bad experience with them they give me U-Haul truck for one day but they charge my account for two days and then gas they charge my account for the gas and I used 20 miles extra. They charge me extra they are liers do not come to them ???
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July 2023 by Charles L.
The Tale of Two Cities A American Self Storage & U-Haul 9951 Royal Lane Dallas, TX 75231 Kenneth greeted me. He was pleasant and efficient. All my paperwork was ready. He showed me the trailer and asked that I back my truck up to the trailer. He promptly lifted the trailer tongue onto the hitch, connected the security chains, connected the electrical, and double checked that all connections were secure. Kenneth gave me instructions on how to remove the trailer from the hitch. He then asked me to get in the cab as he confirmed proper operation of all trailer lights, brake lights, emergency lights, and left/right turn signal lights. I was impressed with Kenneth, who was professional and made an outstanding impression. U-Haul Moving & Storage of Waukee 1100 E. Hickman Road Waukee, IA 50263 In Waukee (Des Moines), Iowa the exact opposite was provided. Signs instructed me to remain in my vehicle and an attendant would soon arrive. After several minutes and no attendant in sight, I went inside the building. An employee asked if I was returning a vehicle. I replied, "Yes." He said, "Just drop the keys in that box." I explained I was returning a trailer. He said, "Return to your vehicle and someone will assist you shortly. Several more minutes passed with no one in sight. I called the local office, pressed "2" for "Other questions." The phone rang and rang until ultimately transferring me to U-Haul's central office. Again, I had to listen to a menu, which provided no options to get service in Waukee. I hung up, waited a few more minutes, and disconnected the trailer myself - no assistance, no receipt, absolutely no service. As I was driving away a young boy left the building and changed his direction to come to my vehicle. Without a smile he asked, "Do you want an e-mail receipt or a printed receipt?" I requested an e-mail receipt and asked, "Do I get an apology?" He asked, "What for?" Some people report to their employer's location just to get paid. They check their brains at the door. Zombies would be better employees at U-Haul Waukee. Go to Dallas to pick up your U-Haul. Then, drive anywhere other than Waukee.
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May 2023 by elbert jackson
This place was nice and very good to me with know problem give me all I need that day to work with and a nice person to work with at the end of the day
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May 2023 by Nancy Valle
No trucks available. Make sure to schedule online or you’ll be waiting in line, in vain !
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September 2022 by Elmer Catalan
Security here is horrible. We had our storage broken into TWICE. All management does is watch the footage on the cameras and doesn’t do anything about it. It’s very frustrating.
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August 2022 by Erika
Better than actual U-Haul company ??♀️??♀️ will definitely recommend.
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March 2022 by Jena Lomax Callahan
U haul, fraudulently , charged my credit card $5 more.After more than 6 weeks, u haul charged the credit card used to pay the fee for a FRADULANT CHARGE they said was a toll charge. Problem is there is no toll fee on Forest Lane!! Which is the road we took. We were NEVER even on a highway!! $5 may not seem that much but if you add$5 per truck × how many trucks a day × 7 days a week × 4 weeks a month × 12 months a year = BILLIONS of dollars for U HAUL. I wonder who else they have done this to? I wonder what a lawyer would say.
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March 2022 by Sophia Ridge
Rep was very nice
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February 2022 by Eva Mitchell
Took me about 10 minutes to get everything signed and off the lot with my uhaul rental. The staff was very professional and courteous, helpful in every way...
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May 2021 by Jimmy Morales
U-haul was ok, not to much to complain about, but i feel like the staff up sold me on the mileage at .99 cent I have rented from several U-haul's and have paid .49 to .79 but .99 sheesh! Smh anyways I am a mover by trade and I still made a profit so like i said not to much to complain about.
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May 2021 by AKINSITAN AKINWALE
Quick and cheap
