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February 2024 by SuperBrianpeterson
I just wanted the owner to know I will not be using UPS services at this location because of the drop-off fee.Low rating reviews were helpful and saved me valuable time!
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February 2024 by Valentino Hernandez
$10 dollars to drop off an already paid item. Please do not go here
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January 2024 by long tan
You need to pay extra hotel service fee for each package You drop off there， because they are inside the hotel
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January 2024 by My Account
Due to the reviews about fees to drop off things youve already paid shipping fees etc. for, i will not be going. Hope this office loses as much business as the location on Ervay st should
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January 2024 by Tyrone Thomas
I attempted to call this location twice in hopes discerning their location, since I was attempting to get a trust fund notarized, however I was met with with a degree of negligence during business hours, so I left a voicemail prior to them closing. I can understand it's the weekend, however no one could at least answer the phone and express any kind of concern to my inquiry. As a business, while it's during business hours shouldn't someone be available to answer the phone? Perhaps I'm misguided...
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December 2023 by AJ Narvaez
They need to update the "Pin" location to show the hotel nearest entrance door, have quick parking available spots in front of this door, and update their business hours on their Google listing so people don't show up, pay for parking and just to find out they are closed. I came at 5PM, their Google listing says they are through the front hotel door and have NO designated parking for drop offs. They door closest to their location is the side door or the hotel and their business hours are NOT even posted on the door to show that they closed at 4:30 when their Google Maps listing showed they are open till 6PM.
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December 2023 by Chris Miller
The employees in this store are impatient and rude. If you don’t like your job, it’s not the customers fault!
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December 2023 by Roshan Shah
This location should be closed by UPS. They charge drop off fees. I sent UPS express package today(1 day delivery) for shipping a document to Canada, dropped the document at 7:15 in the morning because it was the only UPS store open in morning and now it is 6:20 PM in evening and there is no movement.This store definitely needs to be investigated.
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December 2023 by Ahmed Abdelhadi
Pretty greedy for the hotel and UPS to charge a minimum of $7 to drop off a labeled package or an amazon return. Is worth it for you guys to provide poor service and rack up negative feedback and still not even get the business? I doubt anyone excepts the fee.
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October 2023 by Lance Hoover
If I could give less stars I would! Run from this place like the plague. Extremely rude!
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October 2023 by mclarge94
Abysmal customer service. They wanted to charge me $20 to return an Amazon package. When I decided not to do the return they still charged me $4 for plastic THEY PUT ON MY ITEM and said if I didn’t pay they wouldn’t give me back my item. The store manager specifically is extremely incompetent.
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October 2023 by D. O.
Show up ten minutes before they close and the guy says "Sorry, we just shut it down already." UNACCEPTABLE
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July 2023 by Dennis Akwensioge
I should have read the review before going to the location. I called the location and they did not even tell me there is a $35 fee based on the weight of my item for dropping my package. What's the purpose of having this location ????
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July 2023 by Belle C
Should’ve read the reviews before wasting tiime killing myself going 2nd floor with 2 heavy packages. Charge an additional fee for even prepaid packaging
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June 2023 by Warren Barreto
Came to drop off a $7 Amazon return with label and box and was told $10 fee because they are in a hotel? D**** This location should be flagged to Amazon.
