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March 2024 by Alex
Sent a package here assuming they would have normal hours, but they're 10-3 mon-fri. If you have a job, don't ship anything here. I had to pay $15 to ship it a few blocks away instead.
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February 2024 by Chris Simmons
$5 drop off fee - avoid
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February 2024 by rachel martin
I called and asked a simple question. Jeremy was rude, cut me off, and had attitude.Additionally, the store hours listed on site are incorrect. I was inconvenienced for several days because of the misinformation.My advice, use another UPS location.
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February 2024 by B Smith
I prepaid and packaged, and they charged $25 to simply drop off the box. I was in the store for less than a minute to drop off. Absurd. Scam.
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January 2024 by Elizabeth H
Jeremy is amazing! He was courteous kind and professional!
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December 2023 by Y T
This UPS is located at the lower floor of Fairmont Dallas hotel.We came here to use the printer and print the label. Self service but fast and easy. 29c for B&W printing.We asked to use their tape to wrap it up and drop off at USPS, not even their store.Jeremy was so beyond expectations: attentive, delightful, and so kind to help me out and even gave the pouch to put the label in for me to make sure it’s safe.While most places I’ve been they will charge and make you buy the tapes. Really appreciated and walked out with happiness!
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December 2023 by Glen Bables
Great service
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December 2023 by Gary LaPalombara
Convenient location in the lower level of The Fairmont Hotel.
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October 2023 by Steve Kennedy
I had to return an item ordered online. The merchant issued a UPS return slip so that I would not need to pay for shipping. But this UPS store is “special” and they have a drop off fee of $5. I do not have time to waste trying to figure out which UPS stores are so special that they get a $5 fee and which do not have a fee for “free shipping. However I do have one minute to say in a review that people should just avoid this location altogether because there is nothing special about this store that deserves a $5 fee when other stores apparently do not.
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April 2023 by Kristy S.
Excellent, exceptional service with humor, efficiency, and a smile. I have been in many times, and while it is a tad further than another store - I will drive further for this location. Today, all 3 employees were working as a true team. One was notarizing documents right and left, while the other two were working on shipments.Thank you to the team!
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April 2023 by Stella
UPS was able to deliver my packages last year but this month started to send back all of the packages to my address without any valid reason. A UPS agent called me via: +1 (972) 559-7400 name is possibly Mario J or Joshua Jenkins ( delivery driver living in Mesquite) from this center. Very rude and unprofessional, would not listen to anything I said. Screams at me there is nothing I can do, I can’t check it, I can’t do anything, doesn’t answer how to get delivery issue resolved. I can’t believe an customer service person with decent training to be this unprofessional
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April 2023 by Salina Garcia
Went to drop off a package that was already labeled and ready to go, was told I would have to pay a fee because I was not a hotel guest. Wish this information was on here so I would not have wasted my time going there.
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January 2023 by Amanda
this use to be my go to place for work packages but they've become extremely difficult to work with. They didn't have any expedite envelopes, they charge now for drop offs, i noticed the person in front of me they couldn't assist and turned her down with all of her requests as well. Whats going on!?
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January 2023 by Mikal
Today I had the pleasure of being helped by Bobby. He is more than kind, patient & precise! He also helped me trouble shoot some of the address problems I had. The store location is also great! The traffic is minimal so the 1on 1 assistance is wonderful. Bobby & this location are a 10/10!! Highly recommend
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December 2022 by Mikal Miller
Today I had the pleasure of being helped by Bobby. He is more than kind, patient & precise! He also helped me trouble shoot some of the address problems I had. The store location is also great! The traffic is minimal so the 1on 1 assistance is wonderful. Bobby & this location are a 10/10!! Highly recommend