The UPS Store

Most Recent Comments

• August 2025 by Sarah Ferguson
  This store is close to home and the staff here is fun and friendly! They informed me I was able to mail out my USPS stuff too and that saved me a trip to the post office! Thanks UPS team!
• August 2025 by Rikki
  🌟 The store manager, Carrington, and his entire staff (Charisse often helps me) offer stellar customer service every single time! I asked them if they are family owned-operated because they act like a tight-knit family. While they aren't, they have clearly created a family out of their team. If there is ever a line, they acknowledge everyone and get us through it quickly. If you are looking for incredible customer service and simply a fun place to ship your items, go out of your way to this location- it is worth the drive!
• June 2025 by GTCRISTIAN
  Quick. Friendly. Perfect
• June 2025 by Nana O-A
  This is hands down my fave UPS store. Every single employee is friendly when you walk in and they always make sure to take care of you as quickly as possible. I received excellent service from Charisse today and it made my day.
• April 2025 by Kevin Proops
  I’ve lived half a mile away for 10 years. I use this UPS store primarily for Amazon returns and wine deliveries (I have to sign for them). Very convenient and never have to wait long. I’ve known Spencer the whole time but he’s promoted and rarely at this store now. Good employees.
• January 2025 by Shana Story
  I had a major issue with a delivery and went to this local store to see if they could help. Adam was extremely helpful and went out of his way to resolve my issue. It was much appreciated!
• January 2025 by Kelly Hartley
  Excellent customer service
• January 2025 by Susan Minner
  The service representative! Thank you, Labtron! He was so helpful! Great customer service! He really took care of my needs. I will definitely come back to this store. Great experience!
• July 2024 by Leah
  I drop off packages at this UPS store frequently. The staff is always extremely friendly and efficient. Especially the tall guy. There can be several people in line and someone will step from the back to assist.
• June 2024 by Omid Golnabi
  Incompetent employees,
• May 2024 by Dilshad “DD” Delawalla
  I do not think this 1-star review is going to matter to the owners of this store owner since they already have many of those but their service has kept hitting a new low.
  I have been their customer since the store opened over a decade ago. Steadily, I have seen the staff behavior and customer service reach new lows and their prices reach new highs.
  Over the weekend, I was there to close my mailbox. The staff just wanted to keep my keys and give me no cancellation confirmation because they did not know how to operate the computers in the store to close out a mailbox. They refused to call the manager or a helpline to get assistance. I came to find out that they were totally lying. They knew exactly how to do it, and they also had a physical form that they could have given me to fill out and then provided a receipt of cancellation.
  These words come to mind every time I think about this store: lazy, price gouging, and rude.
• April 2024 by Mark Allen
  I came in on a Sat 3/23. to send about 10 neck ties to a relative in Denver. They were in a Ziploc bag. I asked the gentleman what was the least expensive delivery method to use. He took my Ziploc and put it in a white plastic bag and sealed it, stuck it on a scale and told me it would cost almost 40 bucks!!. My response was wow! What about USPS? His reply was it would cost me $35 to send one sheet of paper using UPS (OMG really ? How stupid do you think I am? ) ; and he handed me the flimsy white plastic envelope ( that I did not ask for yet) and told me it would cost me $3.25 since he had sealed it,) What an incredible rip off! It was quality like cutting a 12 x 12 corner of a white garbage bag and putting two face tape on it and charging somebody $3.25 and by the way - I didn’t ask him for envelope or to seal it - he just stuck it in there and sealed it quick. I paid him rather ticked off at the thought of purchasing $.10 worth of plastic for $3.25!!
  I went to the US post office two days later and mailed it for $11.50 including their two dollar better quality envelope. .. I have shipped 20 + rare and expensive guitars through UPS stores near Lakewood, and had very good experiences. But that was a total rip off ! I will not return.! He should’ve taken it out of the chimpsy plastic bag envelope, and been more polite! For the record, I dealt with another gentleman 3 weeks ago at that store who was polite and helpful…
• April 2024 by michaelpi63
  Proximity, trust them more than any other delivery service
• January 2024 by samantha musarurwa
  I was just there 10 min to drop 1 package they wouldn’t let me in, a guy without a uniform completely blocked the door( in dreadlocks) Poor customer service . They should write closing time as 5:30pm on their website so we don’t drive all the way. Very lazy workers.
• January 2024 by dadders6
  They've recently gotten two new, younger gentlemen who really seem to be on top of it. (Don't know their names) I hope they stay.