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August 2025 by Christina Thompson
Worst customer service. I’ve attempted to go here a few times and always havee been met with bad service.
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August 2024 by Suzy Hastedt
I had more Amazon returns than I would like to admit. I didn’t know how to work the return system. Mike was incredibly helpful and friendly. He explained how everything worked and assisted me with all of my returns. I definitely recommend coming here for your Amazon returns.
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June 2024 by Aaron Sanchez
My father in law went to get his car title notarized since he was selling his truck to his brother. The Blonde lady at the counter assumed he wasn't a citizen, and said he needed an "American" ID. My father in law has an "American" ID, he is a citizen. Now yes, the person he was selling the car to, his brother, was visiting from Mexico, so he only had a Mexican ID, but his brother was not signing anything. The lady was Rude and walked away. We ended up going to the UPS store on Forrest and Preston where they gave us no issues and showed no concern on where we were from, and only needed my father in law's ID. Ridiculous service.
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June 2024 by Chat Moore
Wow -if this kinda business practice they will do here in America lot of them will go bankrupt! What kind of employee will charge you a dollar for a 7 inches tape where they make money for shipping it to the company. Are people really getting stupider and stupider?! I will not be surprised this UPS location will not last. No more customer service experience it’s all about I’m just coming here to make my time and play with my phone and drinking my Starbucks coffee so screw you customer!! Go back home and tape your box for just few inches tape !! So screw you customer don’t come back here that’s basically what it feels like. And I won’t come back even if you’re the last store standing!!!
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December 2023 by Wittelsbacher27 Cameron
I am more than pleased with the service of this location. Mrs. Heather (I don’t know if she is the owner) is such a lovely lady. She calls me when I received any mail or orders, Heather is always kind, helpful and professional. Thank you UPS to hire such a knowledgeable employees (or owner). That’s exactly what we need in our country.
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October 2023 by Misael Aparicio
Racist owner
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August 2023 by Matthew Ramirez
Avoid at all costs. Entire place is unhelpful and flat out rude. Only trying to sell their overpriced boxes.
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June 2023 by Anese Eun Cho
I like this location so much! People are so kind and helping I don’t know why they got the bad reviews hmmm ?
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June 2023 by Bruce Wildest
Not sure why or how this store has negative reviews… I’ve been a customer for well over a decade and had nothing but pleasantries with all the staff. My mail never gets lost or miss-delivered (like at my house). I actually gave up on using local mail carriers and have everything sent here. These other posters have apparently not set foot inside a US Post Office in quite some time.
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May 2023 by Alexa C.
HIGHLY RECOMMEND THIS LOCATION! Heather, is such a pleasure. The staff is always friendly and helpful. They help with any all all package questions and always make recommendations.
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May 2023 by Juan Ricardo Pena S
The lady with black hair was great . But I needed to use the notary service so the blonde woman refuse to do it because the document was in Spanish . Somebody has to tell her that she just has to validate that I was signing in front of her nothing else.
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December 2022 by Marc Burns
This UPS store at Preston Royal charges $1 to close the top of a box with a piece of tape.The UPS store up the road at Preston Forest does not charge a fee to close the top of a box with tape.UPS Preston Royal can charge their fee. And they they can respond to reviews like this that mention it with passive aggressiveness.That’s their choice.And it’s my choice to drive past it every single time to go to UPS Preston Forest instead, without a tape fee.
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December 2022 by Elizabeth B.
I would like to commend...Heather! Heather is friendly, responsible, knowledgeable, & personable. It seems to me that her number one goal is to please ME, your customer! I will be more than happy to speak with you about how great Heather is @ any time.
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December 2022 by Manuel Aybar
Do not go to this UPS store. Worst customer service and the blond lady that works there makes political comments about having to go protest the government and create another January 6th because everything is so expensive. This happened in front of me when one customer couldn't afford to pay for sending something with the UPS store prices. Political views belong to each person and customers should not have to listen to the employees political views.
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December 2022 by Valerie Miller
Poor customer service. Go to forest, much better staff
